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Added 1 min ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Demonstrable ability to support and administer production business applications (triage, troubleshooting, root-cause analysis, and resolution) within an ITSM/ticketing environment,…
Added 1 min ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
Excellent problem-solving skills and be able to conduct qualitative and quantitative analysis.
Added 1 min ago
HA
Senior Data Analyst
HR Associates
Toronto, ON
- Temporary
This opportunity is ideal for someone with strong hands-on experience in data analytics, statistical analysis and business intelligence who can turn complex data into meaningful insights to…
Added 1 min ago
M
Senior Manager Delivery - Electrification Team (Construction)
Mace
Toronto, ON
- Full-time
Innovative and creative problem solving, data driven root cause analysis skills
Added 1 min ago
SI
Data Analyst
Spait Infotech
Canada
- Full-time
Analyze large datasets to identify trends, patterns, and business insights.
Added 1 min ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Strong technical problem-solving skills with the ability to work independently and collaborate effectively within multidisciplinary teams
Added 1 min ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Participate in the formulation and/or evaluation of business cases
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HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
…the most challenging problems. By following a systematic 8D problem solving process, the team member will analyze service data, identify/investigate potential root causes, verify true root…
Added 1 min ago
HT
PD Service - Mechanical
Husky Technologies
Bolton, ON
- Full-time
…the most challenging problems. By following a systematic 8D problem solving process, the team member will analyze service data, identify/investigate potential root causes, verify true root…
Added 1 min ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Cross discipline interaction and communication including cross discipline inputs – Business Development, Analysis, Electrical, Software, Fluid Power, Metallurgy, Manufacturing,…
Added 1 min ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 1 min ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…drive efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness…
Added 1 min ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Perform detailed Price / Volume / Mix / Cost (PVM) analysis with clear business storytelling
Added 1 min ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Strong analytical and problem-solving skills, with the ability to translate technical insights into innovative, customer-focused solutions.
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A
Industrial Engineer
adidas
Brantford, ON
- Full-time
Must possess a continuous improvement mindset with critical thinking and problem-solving skills
Added 1 min ago
AI
Health and Safety Advisor
American Iron & Metal (AIM)
Hamilton, ON
- Full-time
You have analytical and problem-solving skills, including the ability to think outside the box
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KB
Department Manager of Electrical/Plumbing/Hardware/Seasonal/Garden Centre
Kent Building Supplies
Dartmouth, NS
- Full-time
Strong organizational and problem-solving skills with the ability to manage shifting priorities.
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Special Accounts Advisor
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London, ON
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Strong analytical, organizational, and problem-solving skills.
Added 1 min ago
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Expression of Interest for Engineering Graduate – University of Victoria
Worley
Vancouver, BC
- Full-time
Strong analytical and problem-solving capabilities, with a willingness to learn and adapt across multiple functions.
Added 1 min ago
E
District Sales Executive
Expeditors
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Strong problem solving, organizational, and interpersonal skills
Added 1 min ago
MN
Junior Accountant
McNeill Nakamoto Recruitment Group
Vancouver, BC
- $55,000 to $60,000 CAD / year
- Full-time
Well-developed organizational, analytical, and problem-solving abilities
Added 1 min ago
FL
Account Manager
Fuze Logistics Services Inc
Montreal, QC
- Full-time
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Added 1 min ago
OF
Vice President Finance
Osborne Financial Search
Toronto, ON
- Full-time
…comfortable moving between executive discussions and detailed problem-solving, and you bring a collaborative approach to supporting colleagues and developing your…
Added 1 min ago
W
Expression of Interest for Engineering Graduate – University of Victoria
Worley
Calgary, AB
- Full-time
Strong analytical and problem-solving capabilities, with a willingness to learn and adapt across multiple functions.
Added 1 min ago
W
Expression of Interest for Engineering Graduate – University of Victoria
Worley
AB · Edmonton, AB
- Full-time
Strong analytical and problem-solving capabilities, with a willingness to learn and adapt across multiple functions.

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

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Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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