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Added 23 mins ago
T
Chief Growth Officer
TechBlocks
Vaughan, ON
- Full-time
You report to the CEO and sit on the executive team. You own everything commercial except farming the existing account base, which sits with two business unit heads.
Added 38 mins ago
TF
Plant Manager – Bed-in-a-Box Manufacturing
Trevor Frances Recruitment
Ajax, ON · Aurora, ON · Markham, ON · Oshawa, ON · Toronto, ON · Vaughan, ON
- Full-time
…all aspects of production, staffing, and performance for this business unit. Our client is looking for a leader who can drive strategic direction while staying closely connected to the…
Added 53 mins ago
ON
Legal Coordinator – OLRB Health Care Restructuring/PSLRTA Lead – Litigation Team
Ontario Nurses' Association
London, ON · Ottawa, ON · Port Hope, ON · Toronto, ON · Nepean, ON
- Full-time
Group/Grade: Bargaining Unit/Coordinator Grade
Added 1 hour ago
Director of Restaurant Operations
SSP
Ottawa, ON
…are experts at managing all areas of multi-site and/or multi-unit restaurant operations within the airport, including but not limited to, training and retaining an excellent staff,…
Added 1 hour ago
Senior Data Analyst
Government of Alberta
AB
This position reports to the Manager, Data and Analytics within the Modernization and Business Intelligence unit of Motor Vehicle Modernization branch of Traffic Safety Services (TSS)…
Added 1 hour ago
SC
3rd Cook-Ascot Gold (29473001)
Sodexo Canada Ltd
Stewart, BC
- Full-time
Our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries,…
Added 1 hour ago
SC
General Help-Ascot Gold (29473001)
Sodexo Canada Ltd
Stewart, BC
- Full-time
Our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries,…
Added 1 hour ago
VE
Operating Model & Organizational Consultant
VML Enterprise Solutions
Toronto, ON
- Full-time
…is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering…
Added 1 hour ago
A
Consultant TLM Support / Consultant (e), soutien de gestion de temps (TLM)
ADP
Dartmouth, NS · Toronto, ON · Montreal, QC · Etobicoke, Ontario
- Full-time
Achieve metrics as determined by business unit
Added 1 hour ago
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Project Coordinator
Amico
Mississauga, ON
- Full-time
Acts as a leader in Safety and Quality by adhering to and promoting plans, policies and procedures.
Added 1 hour ago
Director of Digital Operations
Sonance Wealth Partners
Toronto, ON
We are hiring our first in-house technology leader to keep our systems reliable, secure and effective as we grow. This is a hands-on role. You will translate business needs into action,…
Added 1 hour ago
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IT Operations Analyst II
TD
Toronto, ON
- Full-time
Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team
Added 2 hours ago
DC
Gestionnaire Sénior, Focus Factory/Focus Factory Senior Manager
Distech Controls
Brossard, QC
- Full-time
…for leading all manufacturing activities for their assigned business unit while ensuring strong overall performance. The mandate of this role is to build a high-performing organization…
Added 2 hours ago
SA
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
- Full-time
This is a highly visible leadership role for an experienced multi-unit restaurant operator who knows how to lead through other leaders, strengthen operational performance, develop…
Added 2 hours ago
Senior Manager Focus Factory
Acuity Inc.
Brossard, QC
…for leading all manufacturing activities within the assigned business unit while ensuring strong performance across Safety, Quality, Delivery, Inventory and…
Added 2 hours ago
MC
Branch Manager II - Ancaster
Meridian Credit Union
Hamilton, ON · Ancaster, ON
- $90,000 to $94,000 CAD / year
- Full-time
Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members' holistic financial growth.
Added 2 hours ago
MH
Head of AI Transformation
Maya HTT
Remote, Canada
- Full-time
- Remote
Write the business case for each initiative, and agree success metrics with each business unit head before work starts.
Added 2 hours ago
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Software Engineer II
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
NC
Manager, Military Integration and Coordination
NAV CANADA
Ottawa, ON
- Full-time
As a key strategic advisor and relationship leader, The Manager, Military Integration and Coordination will collaborate with senior stakeholders across DND/CAF, NORAD, Transport Canada, and…
Added 3 hours ago
Assistant Warehouse and Distribution Manager
Nippon Express Canada
Richmond, BC
…responsible for assisting the Sr. Manager, Warehouse in the business unit’s success in contributing to the achievement of company goals, objectives. The Assistant Manager is responsible for…
Added 4 hours ago
O
Lead UX Developer (React)
OpenText
Waterloo, ON
- Full-time
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will…
Added 4 hours ago
HS
Senior Software Engineer
Henry Schein Canada
Surrey, BC
- Full-time
Henry Schein One (HSOne) is the global leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with…
Added 4 hours ago
UO
Associate Registrar, Enrolment Services, Office of the Registrar
University of Calgary
Calgary, AB
- Full-time
…Management) and the Registrar's leadership team, establishes business unit objectives and performance expectations, ensures alignment with the Registrar's Office Action Plan and broader…
Added 4 hours ago
HS
Senior Software Engineer
Henry Schein
Surrey, BC
- Full-time
Henry Schein One (HSOne) is the global leader in dental management, analytics, communication, and marketing software. We deliver innovative dental software and services, combined with…
Added 4 hours ago
S
Sales Consultant Trainee
Sysco
ON · Sysco Southwestern Ontario
- Full-time
…Individuals in this position will provide an exceptional level of business to business (B2B) sales consultation, account management, customer service, and innovative solutions that…

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Apply About employer

More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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