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Added 1 min ago
U
Client Care Administrator / Patient Care Coordinator (Part-Time) – UROSPOT Mississauga
UROSPOT
Toronto, ON
- Part-time
Added 1 min ago
IR
Leasing Coordinator
Impact Recruitment
Calgary, AB
- Full-time
Are you currently a Leasing Coordinator/ Agent, or are you someone from a sales or hospitality background looking for their next exciting career move? Our client specializes in long-term…
Added 1 min ago
PM
Coordinator, Sales Initiatives & Development
Picton Mahoney Asset Management
Toronto, ON
- Contract
The Coordinator, Sales Initiatives & Development is a central coordination point for key people, development and operational initiatives across PICTON’s Retail Sales organization. Working…
Added 1 min ago
FH
RN, Cardiac Inpatient Units or Cardiac Interventional Day Care (DCIU; ICRU)
Fraser Health
Chilliwack, BC
- Part-time
…delivery, and collaborating and communicating with the Patient Care Coordinator on issues that will affect the care/discharge…
Added 1 min ago
FH
Medical Leader: Physician Quality Leader (PQL) - Surrey Memorial Hospital and Jim Pattison Outpatient Care & Surgery Centre
Fraser Health
BC · Fraser Health, British Columbia
- Part-time
Partnering with the local Process Improvement coordinator to discuss opportunities for quality and process improvements.
Added 1 min ago
FH
Medical Leader: Physician Quality Leader (PQL) – Eagle Ridge Hospital
Fraser Health
BC · Fraser Health, British Columbia
- Part-time
Partnering with the local process improvement coordinator to explore opportunities for quality and process improvements.
Added 1 min ago
K
Partner Administrative Assistant - Audit
KPMG
Vancouver, BC
- Full-time
Assist in the proposal process as required, working with the proposal team and proposal coordinator.
Added 15 mins ago
B&
Document Control Coordinator (Nuclear)
Black & McDonald Limited
Pickering, ON
- Full-time
The Document Control Coordinator is located in Pickering and Bowmanville and typically reports directly to the Quality Assurance Director. This is a vital support role within the Quality…
Added 16 mins ago
R
Access Governance Coordinator
Raise
Toronto, ON
- Full-time
We at Raise are hiring an Access Governance Coordinator for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to meet rising…
Added 16 mins ago
MO
Transportation Coordinator, Wednesday-Saturday or Sunday-Wednesday 12:00pm-10pm
Martin-Brower of Canada Co.
Calgary, AB
- Full-time
The Transportation Coordinator role supports the Transportation department with administrative tasks. He or she supports planning the hourly workforce while nurturing an environment that…
Added 16 mins ago
BV
Program Coordinator, Growth Programs
Betstamp Ventures
Toronto, ON
- Full-time
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AC
Commis Aux Collections
Aston Carter
Montreal, QC
- $23 to $28 CAD / hour
- Full-time
The Accounts Receivable & Collections Coordinator is responsible for managing customer accounts, collecting outstanding payments, resolving billing inquiries, and maintaining accurate…
Added 16 mins ago
R
Construction Coordinator - Key Lake
Raise
Leask, SK
- Full-time
Raise is currently hiring a Construction Coordinator on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry…
Added 16 mins ago
DH
Safety Coordinator
DM Henderson Roofing Ltd.
Dawson Creek, BC
- Full-time
We are looking for an experienced Safety Coordinator to join our team and help maintain and continuously improve an exceptional safety program across our field and construction operations.…
Added 16 mins ago
BC
Clinical Trials Nurse Coordinator, Research Clinical Trials
BC Cancer
Vancouver, BC
- $49.2 to $67.08 CAD / hour
- Temporary
A Clinical Trials Nurse Coordinator (CTNC) cares for and manages a patient while they participate on a clinical trial, assessing patient status and side effects as well as implementing…
Added 16 mins ago
UO
Undergraduate Admissions Coordinator
University of British Columbia
Vancouver, BC · UBCV | MacIsaac Health Building (GWHB)
- $5,027 to $5,413 CAD / month
- Full-time
…communicates directly with applicants. The Undergraduate Admissions Coordinator participates in activities that provide information to applicants and current students with regards to the…
Added 16 mins ago
TS
Housing Coordinator
The Salvation Army Canada and Bermuda Territory
Fort McMurray, AB
- Full-time
Housing With Supports is a program that provides both rent subsidies, as well as the assignment of a Housing Coordinator who provides Intensive Case Management and connections to community…
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Delivery coordinator, Project management
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
Added 16 mins ago
BU
Teaching Assistant BCHM 3P01 Winter D3
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Teaching Assistant, Course Coordinator and Lab Demonstrator positions are paid according to the qualifications that the employee holds.
Added 16 mins ago
Talent Acquisition Enhancement Coordinator
Government of Alberta
AB
Job Title: Talent Acquisition Enhancement Coordinator
Added 16 mins ago
MM
Coordinator, Facilities Planning Projects
MSC Mediterranean Shipping Company
Montreal, QC
- Full-time
The core mandate of the Coordinator, Facilities Planning Projects is to advance projects with discipline and provide clear visibility into priorities, commitments, risks, required decisions…
Added 16 mins ago
UC
Service and Inventory Coordinator
unHR Company
Ottawa, ON · Nepean, ON
- Full-time
Added 16 mins ago
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Buyer
QCCANADA
Surrey, BC
- Full-time
Manage open and in-transit orders through to delivery with suppliers and the Supply Chain Coordinator, keeping our systems accurate through split shipments and container planning, and…
Added 16 mins ago
AC
Administrator Support
Aston Carter
Toronto, ON · East York, ON
- $40 to $50 CAD / hour
- Contract
Job Title: Project Administration Coordinator Manufacturing Plant TrialsJob Description
Added 16 mins ago
SP
Purchasing Coordinator - Bilingual
Superior Propane
Calgary, AB
- Full-time
The Purchasing Coordinator is responsible for the timely, accurate, and cost-effective procurement of service parts, equipment, and operating materials across assigned regions. This role…

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

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Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Apply About employer

More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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