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Added 7 mins ago
NC
Executive Coordinator (PFT) (NU 39.26)
Norfolk County
ON · Simcoe, Ontario
- Full-time
As the Executive Coordinator, you’ll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 7 mins ago
Project Coordinator
Sonepar
Winnipeg, MB
An opportunity for career development across many business departments within our organization.
Added 7 mins ago
NC
Executive Coordinator (PFT) (NU 39.26)
Norfolk County
ON · Simcoe, ON
- Full-time
As the Executive Coordinator, you'll provide senior-level support to the Chief Administrative Officer and Senior Leadership Team, coordinating key administrative and organizational…
Added 22 mins ago
Committee of Adjustment Coordinator
City of Mississauga
Mississauga, ON
Coordinate the development review process of Minor Variance and Consent applications by facilitating application intake, circulation, technical review, and public hearing disposition in…
Added 37 mins ago
Finance - Accounts Payable/Payroll Coordinator
Salit Steel
Burlington, ON
The Accounting and Payroll Coordinator is responsible for supporting the SRI business group with Accounting, and other Administrative and HR related functions, Salit Accounts Payable and…
Added 37 mins ago
Safety Coordinator
Price Industries Limited
Winnipeg, MB
…(www.priceindustries.com). The founding principles of Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality,…
Added 37 mins ago
IT Support Coordinator, Hardware
YMCA of Northeastern Ontario
North Bay, ON
We are currently looking for an IT Support Coordinator, Hardware to join our team of committed professionals. This Full-time position within the Association is housed at the YMCA of…
Added 37 mins ago
Property Tax & Finance Coordinator
Human Resources
Middlesex Centre, ON
A culture that supports ongoing training and professional development.
Added 37 mins ago
QT
Logistics & Supply Chain Coordinator – Warehousing
Quarterback Transportation - Toronto & Cincinnati
Toronto, ON
- Full-time
We are looking for an outgoing, determined, and driven Logistics & Supply Chain Coordinator – Warehousing to join our expanding team!
Added 52 mins ago
AG
Coordinator, Performance
Adelphi Group
Vancouver, BC
- Full-time
As a Coordinator, Performance, you will support the execution and delivery of paid media campaigns across key social, search and programmatic platforms . You will play a foundational role…
Added 52 mins ago
Outreach Support Worker, Community Mental Health
Fraser Health
Burnaby, BC
Reporting to the Care Coordinator, as a member of a Mental Health & Substance Use Services (MH&SUS) multidisciplinary team, the Outreach Support Worker provides outreach community based…
Added 52 mins ago
A
Project Coordinator
Amico
Mississauga, ON
- Full-time
Assists Project Managers in business development
Added 52 mins ago
YE
Finance Coordinator
Youth Empowerment & Support Services
Edmonton, AB
- Full-time
Reporting to the Chief Financial Officer, the Finance Coordinator is responsible for coordinating YESS' day-to-day financial operations, ensuring accurate and timely accounting, financial…
Added 52 mins ago
A
Project Engineering Coordinator
AtkinsRéalis
Mississauga, ON
- Full-time
Our Nuclear Canada business is experiencing significant growth including new nuclear projects domestically and internationally.
Added 52 mins ago
NC
Aviation Predictive Analytics Co-op Student
NAV CANADA
Ottawa, ON
- Full-time
…developing models to forecast aviation activity and other key business metrics that directly support strategic planning and decision-making across NAV…
Added 1 hour ago
CO
Committee of Adjustment Coordinator
City of Mississauga
Mississauga, ON
- Temporary
Job Title: Committee of Adjustment Coordinator
Added 1 hour ago
GT
Access Governance Coordinator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $45 CAD / hour
- Contract
…technology, risk, compliance, identity and access management, business analysis, and enterprise programs delivery across its global operations. The institution is recognized for its…
Added 1 hour ago
Health & Safety Coordinator
Amrize
Surrey, Brit
The Health & Safety Coordinator will help to support the Health & Safety Manager and regional business team in implementation of health and safety management systems and processes. In this…
Added 1 hour ago
Budget Analyst
Government of Alberta
AB
Support development of prudent business practices, and design and implement guidelines and procedures to improve ministry accountability.
Added 1 hour ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
We support our employees to shape their career by encouraging continuing education and investing in training and development.
Added 1 hour ago
CW
Business Office Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
We are seeking a motivated, organized, and ambitious Business Administrative Coordinator to join our Calgary team.
Added 1 hour ago
Coordinator, Facilities Planning Projects / Coordonnateur, Projets de planification installations
MSC Mediterranean Shipping Company SA
Montreal, QC
The core mandate of the Coordinator, Facilities Planning Projects is to advance projects with discipline and provide clear visibility into priorities, commitments, risks, required decisions…
Added 1 hour ago
NC
Manager, Military Integration and Coordination
NAV CANADA
Ottawa, ON
- Full-time
…direction for airspace management with DND/CAF and leading the development and continuous improvement of the Flexible Use of Airspace (FUA)…
Added 1 hour ago
CG
QA Coordinator
Canada Goose
Toronto, ON · CGT
- Full-time
The Quality Assurance Internal Coordinator follows performance standards, procedures, and audit controls in order to meet QA department and CG business requirements. In this role, he/she…
Added 1 hour ago
PH
Senior Project Coordinator - Permanent - 4310
Parker Huggett - A Division of LRO Staffing
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Deliberate development, inside a business that is creating those opportunities

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

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Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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