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Added 13 mins ago
SV
Assistant Director of Environmental Services - Permanent Full time
Schlegel Villages
Toronto, ON · Etobicoke, ON
- Full-time
Have three (3) years of experience leading and directing department(s) in a healthcare setting
Added 13 mins ago
MC
Branch Manager II - Ancaster
Meridian Credit Union
Hamilton, ON · Ancaster, ON
- $90,000 to $94,000 CAD / year
- Full-time
…above responsibilities, the incumbent must have a passion for customer service, ensuring that Meridian maintains its tradition of exceeding customer expectations. This position is ideal for…
Added 13 mins ago
U
Production Supervisor - UniFirst Canada
UniFirst
Mississauga, ON
- Full-time
UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations…
Added 13 mins ago
M
Project Delivery Director - Fare Payment Modernization
Masabi
Remote, Canada
- Full-time
- Remote
We’re looking for a delivery leader who combines strong program management discipline with practical experience of complex technical implementations end to end. This isn’t a governance-only…
Added 13 mins ago
NA
Shop Labourer
North American Construction Group Inc.
Acheson, AB
- Temporary
Must have previous labourer experience (preferably in the oil/gas sector)
Added 13 mins ago
SC
Manufacturing Support
Sodexo Canada Ltd
Bolton, ON
- $18.75 to $19 CAD / hour
- Full-time
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55…
Added 13 mins ago
D
Cashier-Barista
Dexterra
Burnaby, BC
- $19 to $20 CAD / hour
- Part-time
Handling customer service inquiries and providing a positive customer experience.
Added 28 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
The Senior Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 28 mins ago
NB
SENIOR ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
contributes to the Bank’s ambition of becoming a leader in financial and estate
Added 28 mins ago
VS
Startup Cofounder | Industry Expert
V1 Studio
Montreal, QC
- Contract
A business leader or manager with experience leading teams, projects, operations, or strategic initiatives.
Added 28 mins ago
B
Journeyman Plumber
Boardwalk
Regina, SK
- Full-time
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of…
Added 28 mins ago
DE
Area Operations Manager Eastern Region
DHL Express
Montreal, QC
- Full-time
…strategic plan, cost controls and revenue targets are met. This leader will also act as a proactive member of the Sales resource team in the provision of Customer service…
Added 28 mins ago
B
Resident Manager
Boardwalk
London, ON
- Full-time
We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for…
Added 28 mins ago
V
Director, Marketing
veritree
Vancouver, BC
- $150,000 to $250,000 CAD / year
- Full-time
This role is ideal for a hands-on marketing leader with B2B SaaS or climate tech experience who enjoys both building the plan and getting close to the work. You will work hand in hand with…
Added 28 mins ago
SC
Cycle Counter
Sysco Canada Inc.
Winnipeg, MB
- Full-time
Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide…
Added 28 mins ago
A
Product Marketing Manager
AutoTrader.ca
Toronto, ON
- Full-time
We are a Canadian leader in digital automotive solutions. Our flagship brands - AutoTrader.ca, AutoSync, Dealertrack Canada and CMS - help Canadians buy, sell, and finance vehicles with…
Added 28 mins ago
B
Carpenter - Small Capital Projects
Boardwalk
AB · Edmonton, AB
- Full-time
Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of…
Added 28 mins ago
QA & UI .NET Developer - ASL Distribution (Oakville)
Fastfrate Group
Oakville, ON
ASL Distribution, part of the Fastfrate Group, is a leader in Canadian transportation, warehousing and fulfillment services, supporting top North American brands with efficient, customer…
Added 28 mins ago
AE
Bilingual French Customer Care Professional (Hybrid)
American Express
Toronto, ON
- Full-time
Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers,…
Added 28 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Richmond, BC
You have previous team management experience in a retail environment;
Added 28 mins ago
Customer Success Specialist
West Coast Reduction Ltd.
Vancouver, BC
Collect and relay customer feedback to support improvements to the product, training materials, implementation process and overall customer experience
Added 28 mins ago
GÉRANT.E
Boutique La Vie En Rose
Rosemère, QC
Tu as déjà de l’expérience en gestion dans le domaine du commerce au détail;
Added 28 mins ago
HR
Operations Specialist
Harry Rosen
Vancouver, BC · Oakridge Shopping Centre
- Full-time
A minimum of 2 years of experience working in a client-facing role at the service desk, providing exceptional customer service.
Added 28 mins ago
RU
Supervisor, Talent Acquisition Operations – Programs & Interviews
RSM US LLP
Toronto, ON
- Full-time
…are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive…
Added 28 mins ago
RI
Costing Analyst
Richardson International
Winnipeg, MB
- Full-time
…been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada’s Best Managed Companies with over 4,000 employees…

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Apply About employer

More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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