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Added 6 mins ago
UO
Development Coordinator, Corporate & Foundation Relations
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…and Alumni Engagement portfolio is looking for a Development Coordinator to join our collaborative and high-performing team. CFR is a successful major gift fundraising team that works with…
Added 6 mins ago
C
Research Navigator | Temporary Full Time (1.0 FTE) | CHEO Research Institute
CHEO
Canada
- Full-time
Minimum 5 years’ experience working as a Research Coordinator (Required)
Added 6 mins ago
BU
Marker-Grader MBAB 5P06 Winter 2027
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Added 6 mins ago
BU
Marker-Grader MACC 5P41 Winter 2027
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
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St. Catharines, ON · Main Campus (Employees)
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St. Catharines, ON · Main Campus (Employees)
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St. Catharines, ON · Main Campus (Employees)
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Marker-Grader MPAC 5P02 Winter 2027
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St. Catharines, ON · Main Campus (Employees)
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Added 6 mins ago
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Marker-Grader MPAC 5P38 Winter 2027
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Added 6 mins ago
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Marker-Grader MPAC 5P31 Winter 2027
Brock University
St. Catharines, ON · Main Campus (Employees)
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Added 6 mins ago
A
Occupational, Health and Safety Coordinator
Alterra
AB · CMH - Alberta
- Full-time
The Coordinator, Occupational Health and Safety plays an integral role in supporting the Health and Safety team, as well as the Manager, Occupational Health and Safety, to provide a great…
Added 21 mins ago
CO
Growth Coordinator
City of Saint John
Saint John, NB
- Full-time
The Growth Coordinator is responsible for the coordination and implementation of key strategies, actions, and operations to improve growth outcomes for the City of Saint John. Housed within…
Added 21 mins ago
CO
Administrative Assistant 3 - Records
City of Saint John
Saint John, NB
- Full-time
Under the general supervision of the Information Services Coordinator, this permanent position is responsible for submissions of reports to Statistics Canada and the provision of condensed…
Added 21 mins ago
KL
Specialized Information Technology Analyst (Infrastructure)
Kativik llisarniliriniq
Montreal, QC
- Full-time
Under the supervision of the Computer Systems Coordinator, the Specialized Information Technology Analyst is responsible for analyzing, implementing, coordinating, and managing projects…
Added 21 mins ago
CA
Project Change Coordinator- NexGen Rook I
Cementation Americas
La Loche, SK
- Full-time
As Project Change Coordinator, you'll work with project controls colleagues and site teams to turn project data into clear, practical information for decision-making. In this role, you'll…
Added 21 mins ago
CO
Booking Coordinator
City of Grande Prairie
Grande Prairie, AB
- Full-time
2–4 years of administrative experience, including advanced data entry skills.
Added 21 mins ago
AE
Human Resources Coordinator- Early Career
Associated Engineering
Kitchener, ON
- Full-time
Associated Engineering, a proudly Canadian, Employee-owned Company is seeking a dedicated Human Resources Coordinator to join our team in our Kitchener, Niagara on the Lake, or Markham…
Added 21 mins ago
L
Senior Project Coordinator, ICI Building Construction
Ledcor
Bradford West Gwillimbury, ON · Toronto, ON
- Full-time
You are a Senior Project Coordinator with over 5 years of experience working in multi-disciplinary commercial construction projects. As an integral part of the project team, you will be…
Added 21 mins ago
A
Project Coordinator
ATCO
Yellowknife, NT
- Full-time
ATCO Frontec is seeking a proactive Project Coordinator for its North of 60 team. The role supports facilities management, construction and infrastructure projects and day-to-day main…
Added 21 mins ago
VC
Program Coordinator, Community Support Services - Part-time 0.5
VON Canada (Ontario)
Woodstock, ON
- $24.18 to $25.69 CAD / hour
- Part-time
The Program Coordinator, Central Intake, serves as the first point of contact for Community Support Services available for clients, caregivers, and referral services. Assisting stakeholders…
Added 21 mins ago
TH
Registered Practical Nurse (RPN) - Temp PT (12 months)
The Hospice of Windsor and Essex County
Leamington, ON
- $30.99 to $35.81 CAD / hour
…Physicians, Registered Nurses, Personal Support Workers (PSW), Coordinator of Volunteers, Social Workers and volunteers at the Hospice…
Added 21 mins ago
E
Assignment Coordinator
Extendicare
North Bay, ON · ParaMed Admin Office - NE (McIntyre St.)
- Part-time
As an Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to…

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

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Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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