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Added 23 mins ago
Safety Coordinator
Price Industries Limited
Winnipeg, MB
The Safety Coordinator develops, administers, and implements companywide occupational safety programs, and serves as the coordinator for the occupational safety programs within one or more…
Added 23 mins ago
YR
Elementary Long Term Occasional (LTO) 100% Grade French Core, Visual Arts, and Physical Education
York Region District School Board
Markham, ON
- Full-time
Faculty Advisor/Coordinator or Practicum Advisor that has observed and evaluated your teaching practice in a classroom setting;
Added 23 mins ago
SS
.4 TERM Curriculum Coordinator – Primary (K-3) (flexible days). Effective immediately to June 30, 2027, or the return of the incumbent in whole or in part, whichever is earlier
Sooke School District 62
Victoria, BC
- Full-time
4 TERM Curriculum Coordinator – Primary (K-3) (flexible days). Effective immediately to June 30, 2027, or the return of the incumbent in whole or in part, whichever is earlier
Added 38 mins ago
NC
Regional Learning Quality Specialist - Safety and Quality
NAV CANADA
Ottawa, ON
- Full-time
…advising, and facilitation services. Other responsibilities include design, development, delivery, monitoring and evaluation of training programs, policies, and…
Added 53 mins ago
BA
Marketing Coordinator, Consumer Shows
Blue Ant Media
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Blue Ant Media is looking for a highly organized, detail-oriented and creative Marketing Coordinator to support the planning and execution of marketing campaigns across our Toronto Home…
Added 53 mins ago
OT
Sales Coordinator
Olympia Tile+Stone Inc.
Montreal, QC
- Full-time
…including residential, commercial, retail, and architectural…
Added 53 mins ago
TA
Stock Coordinator - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Pickering, ON
- Part-time
…also a recognized wholesale and licensed partner, leading the design, sourcing, and distribution of fashion-forward footwear, handbags, and accessories. Our portfolio features well-known…
Added 53 mins ago
Budget Analyst
Government of Alberta
AB
…planning, forecasting, and financial analysis. Reporting to the Coordinator, Budget and Forecasting, you will help develop, review and monitor annual three-year revenue and expenditure…
Added 1 hour ago
Logistics & Security Field Coordinator (Construction)
PACT
ON · Mississauga, Ontario
…Partnership of Alberici, Amico, Kenaidan, and Obayashi, supported by design partners Egis, Mott MacDonald, and Weston Williamson + Partners. Together, we are delivering Accelerator, a major…
Added 1 hour ago
UO
Administrative Assistant, HR Students & Facilities
University of British Columbia
Vancouver, BC · UBCV | Liu Institute for Global Issues (LIU)
- $4,719 to $4,960 CAD / month
- Full-time
Added 1 hour ago
CG
QA Coordinator
Canada Goose
Toronto, ON · CGT
- Full-time
The Quality Assurance Internal Coordinator follows performance standards, procedures, and audit controls in order to meet QA department and CG business requirements. In this role, he/she…
Added 1 hour ago
S
Health and Safety Coordinator – Alto Project
SYSTRA
Montreal, QC
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 hour ago
S
Technical Coordinator (Civil Engineering profiles) – ALTO project/Cadence
SYSTRA
Montreal, QC
- Full-time
The Multidisciplinary Technical Coordinator is responsible for coordinating the technical development and interface management of a defined Sector of the Alto project across multiple civil…
Added 1 hour ago
S
Station Design Coordinator
SYSTRA
Montreal, QC
- Full-time
Reporting to the Stations Design Manager, the Station Design Coordinator supports the technical coordination and design governance of assigned station projects. The role is responsible for…
Added 1 hour ago
S
Civil Designer – Civil 3D proficient
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 hour ago
FH
Equipment Coordinator
Fraser Health
Surrey, BC
- Full-time
If so, bring your technical knowledge to the project planning team for facilities management. As an Equipment Coordinator, you will be responsible for ensuring clinical and technical…
Added 1 hour ago
L
Design Build Coordinator
Ledcor
Vancouver, BC
- Full-time
Join Ledcor’s Building Construction team in Vancouver, BC, as a Design-Build Coordinator and gain hands-on experience supporting complex Design-Build projects from pursuit through…
Added 1 hour ago
S
BIM Coordinator – ALTO project / Cadence
SYSTRA
Montreal, QC
- $70,000 to $100,000 CAD / year
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 hour ago
K
Structural Design Coordinator Intern - Kiewit Power Engineering
Kiewit
Calgary, AB
- Internship
Kiewit Power Engineering is seeking a Structural Design Coordinator Intern. We are looking for ideal candidates to grow the Kiewit team by helping establish, maintain, and improve company…
Added 1 hour ago
K
Structural Design Coordinator - Kiewit Power Engineering - Calgary, AB
Kiewit
Calgary, AB
- Full-time
As an entry-level Structural Design Engineer, you will be part of a growing team that supports all aspects of the construction process by performing innovative design engineering through…
Added 1 hour ago
BG
Machine Maintenance Coordinator Intern
BRC Group Inc.
Georgetown, ON
- $41,600 to $45,760 CAD / year
- Other
The Machine Maintenance Coordinator Intern will support the Maintenance and Engineering teams in identifying opportunities to improve production efficiency, optimize machinery performance,…
Added 1 hour ago
BG
Machine Maintenance Coordinator Intern
BRC Group Inc.
Brampton, ON
- $41,600 to $45,760 CAD / year
- Other
The Machine Maintenance Coordinator Intern will support the Maintenance and Engineering teams in identifying opportunities to improve production efficiency, optimize machinery performance,…
Added 2 hours ago
B&
Project Coordinator, Refrigeration
Black & McDonald Limited
Stoney Creek, NB
- Full-time
The Project Coordinator is located in our Stoney Creek office and reports directly to the Refrigeration Project Supervisor. Their primary focus is supporting the Refrigeration Projects team…
Added 2 hours ago
CG
QA Coordinator
Canada Goose
Toronto, ON
- Full-time
The Quality Assurance Internal Coordinator follows performance standards, procedures, and audit controls in order to meet QA department and CG business requirements. In this role, he/she…
Added 2 hours ago
T
Senior Marketing Coordinator
Truman
Calgary, AB
- Full-time
hospitality business. We are looking for an experienced Senior Marketing Coordinator to turn business

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Apply About employer

More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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