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Added 1 min ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 min ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
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Senior Manager Delivery - Electrification Team (Construction)
Mace
Toronto, ON
- Full-time
proposals, and bid documents for the design of Electrification systems.
Added 1 min ago
CA
Project Scheduler - NexGen Rook I
Cementation Americas
La Loche, SK
- Full-time
Cementation is a leading underground mine contracting and engineering company-we design and build mines, safely. Our team specializes in delivering design-build solutions for technically…
Added 1 min ago
CA
Project Change Coordinator- NexGen Rook I
Cementation Americas
La Loche, SK
- Full-time
Cementation is a leading underground mine contracting and engineering company-we design and build mines, safely. Our team specializes in delivering design-build solutions for technically…
Added 1 min ago
T
Manager III, Regulatory & Policy Governance - TD Asset Management
TD
Toronto, ON
- Full-time
TD Asset Management Inc. (TDAM) is a North American investment manager offering progressive investment solutions to investors globally. For over two decades, TDAM established competitive…
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Security Agent
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
- Part-time
…innovation, we manufacture landscaping products focused on design, durability and flair. Our growing team is seeking passionate people, ready to make an…
Added 1 min ago
HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…You will be part of a global team and report to the Senior Manager; IT Audit located in Bolton. The Senior Manager, IT Audit reports to the VP, Internal Audit, who reports to the Audit…
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Industrial Engineer
adidas
Brantford, ON
- Full-time
…throughput. To be successful, the Industrial Engineer will be able to design, quantify and implement systems or processes that improve productivity, reduce waste, are cost efficient and…
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LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
…always on the lookout for new trends, the Digital Performance Manager enjoys experimenting, innovating, and pushing boundaries. Whether through campaign optimization, advanced data…
Added 1 min ago
HS
Senior Software Engineer
Henry Schein Canada
Surrey, BC
- Full-time
In this role, you will design, develop, test, and deliver reliable software for a complex SaaS platform used by dental professionals throughout their day. You will work across the…
Added 1 min ago
KD
Project Coordinator
Kelly Deck Design
Vancouver, BC
- Full-time
The studio is in a period of strong growth, both at home and abroad, and we are looking for a Project Coordinator to support our traditional design team.
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Senior Eddy Current Specialist
BWXT
Kitchener, ON
- Full-time
Escalate personnel performance or conduct concerns to the appropriate manager.
Added 1 min ago
DG
Industrial Construction Project Manager II (F&B Industry)
Dennis Group
Mississauga, ON
- Full-time
Project Managers are Dennis Group’s primary client contact through the entire project delivery process, from design concept through bidding, construction, and start-up. As a Project…
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Intermediate Mechanical Engineer - Material Handling
Worley
Vancouver, BC
- Full-time
Worley is currently looking to fill an Intermediate Mechanical Engineer / Project Manager position to provide mechanical engineering and project management services within the Mechanical…
Added 1 min ago
MS
Senior Electronic Warfare Systems Engineer
MDA Space
Ottawa, ON · Kanata, ON
- Full-time
…dynamic systems engineering team that will mature the EW system design and support procurement of EW subsystems through all design phases, Factory Acceptance Testing (FAT), Integration,…
Added 1 min ago
BH
Sales Associate
Baywest Homes
Calgary, AB
- Full-time
Just as we help our customers design a home that tells their story, at Baywest Homes we want to help tell yours. Our people are our greatest strength - a collaborative, curious, and…
Added 1 min ago
UO
Senior Innovation Manager, Life & Medical Sciences, Technology Transfer, Innovate Calgary
University of Calgary
Calgary, AB
- Full-time
Senior Innovation Manager, Life & Medical Sciences, Technology Transfer
Added 1 min ago
BH
Area Sales Manager
Baywest Homes
Calgary, AB
- Full-time
…Homes is excited to announce that we are seeking an Area Sales Manager to join our team. This individual will champion proactive solutions, streamline processes, and inspire a…
Added 1 min ago
NT
Lead Electrical Engineer
Novus Technical Services
Calgary, AB
- Full-time
…Termination Diagrams, Layouts, Details, Bill of Materials, Design Calculations, Load Calculations, Electrical Assessment, Scope of Work, Engineering Work Package, Site Visits, Field…
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Senior Project Coordinator, ICI Building Construction
Ledcor
Bradford West Gwillimbury, ON · Toronto, ON
- Full-time
…executing project strategies in collaboration with the Project Manager for an exciting commercial project. You will support the operations team in maintaining safety and quality standards…
Added 1 min ago
HS
Senior Software Engineer
Henry Schein
Surrey, BC
- Full-time
In this role, you will design, develop, test, and deliver reliable software for a complex SaaS platform used by dental professionals throughout their day. You will work across the…
Added 1 min ago
E
Senior Manager, Digital Strategy & Operations
Equinix
Toronto, ON
- Full-time
The Senior Manager, Strategy & Operations sits within the DIO Office of the COO (DCOO) and leads strategic projects across DIO, spanning planning, strategy, operations, and finance. This…
Added 1 min ago
Industrial Cybersecurity Senior Consultant 1
Black & Veatch Family of Companies
Markham, ON
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RQ11666 - Product Manager - Senior
Maarut
Toronto, ON
- Contract
The role must be experienced / learned in Service Design

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

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Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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