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Added 10 mins ago
MB
Transportation Coordinator, Wednesday-Saturday or Sunday-Wednesday 12:00pm-10pm
Martin Brower
Calgary, AB
- Full-time
Previous experience in an operations role at a high-volume, food service distribution centre – an asset
Added 10 mins ago
YE
Finance Coordinator
Youth Empowerment & Support Services
Edmonton, AB
- Full-time
Reporting to the Chief Financial Officer, the Finance Coordinator is responsible for coordinating YESS' day-to-day financial operations, ensuring accurate and timely accounting, financial…
Added 24 mins ago
UW
Coordinator, Customer Service (Contract)
United Way Greater Toronto
Toronto, ON
- Full-time
Reporting to the Manager, Customer Service, the Coordinator, Customer Service will deliver consistent and extraordinary customer service to donors, volunteers and internal staff as a first…
Added 24 mins ago
K
Media Planning Coordinator
Klick
Toronto, ON
- Full-time
The Media Planning Coordinator supports the development and execution of digital media plans that help life sciences brands connect with healthcare audiences. Working closely with Planning,…
Added 25 mins ago
AA
Coordonnateur (trice) logistique / Logistics Coordinator
Avera Audiovisual
Montreal, QC
- Full-time
At Avera, our people are the foundation of every client experience we deliver. The Logistics Coordinator plays a critical role in supporting our continued growth and ensuring we maintain…
Added 25 mins ago
QM
Coordonnateur principal des ressources humaines / Senior Human Resources Coordinator
Quantum Management Services Ltd.
Montreal, QC
- $85,000 CAD / year
- Full-time
- Approximately 2 years of experience in an HR coordinator, generalist, HRBP, or recruitment support role
Added 25 mins ago
GT
Access Governance Coordinator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $45 CAD / hour
- Contract
…remediation tracking. The function works with business, technology, operations, control, and service-owner teams to help ensure logical access is appropriately reviewed and governed. The…
Added 25 mins ago
C
Corporate Security Coordinator Co-op
CIBC
Toronto, ON
- Full-time
CIBC’s Insider Risk team is hiring a Coordinator Co-op. In this role, you will join CIBC's Corporate Security Insider Risk Program team and assist the Enhanced Screening team with various…
Added 25 mins ago
Health & Safety Coordinator
Amrize
Surrey, Brit
The Health & Safety Coordinator will help to support the Health & Safety Manager and regional business team in implementation of health and safety management systems and processes. In this…
Added 25 mins ago
TA
Stock Coordinator - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Pickering, ON
- Part-time
Reporting to the Store Manager, the Part-Time Stock Coordinator keeps everything behind the scenes running smoothly. From staying on top of inventory to making sure the store is always…
Added 25 mins ago
Budget Analyst
Government of Alberta
AB
…services include the delivery of financial planning, reporting and operations, as well as ongoing engagement with policy and program areas to provide strategic decision-making support.…
Added 40 mins ago
PI
Project Coordinator
Pinchin in Canada
Victoria, BC
- Full-time
As a Project Coordinator, you will provide reliable, timely, and professional support to Project Managers, Senior Project Managers, and Operations Managers. You will assist with the…
Added 40 mins ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!
Added 55 mins ago
TE
Air Freight Pricing & Operations Coordinator
Triumph Express Service Canada Inc.
Mississauga, ON
- Full-time
We are looking to hire detail oriented and analytical Air Freight Pricing & Operations Coordinator, who can join us to manage air import and export shipments and is able to work…
Added 55 mins ago
CW
Business Office Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
As a Business Administrative Coordinator, you will work directly alongside our Operations Manager, supporting daily business activities while collaborating with multiple departments across…
Added 55 mins ago
AH
Team Attendant, Raptors 905
Argonauts Holdings Limited Partnership
Toronto, ON · Paramount Fine Foods Centre
- Part-time
Work closely with the Manager of Basketball Operations and Coordinator of Basketball Operations, as well as fellow team attendants, to effectively complete all responsibilities in a timely…
Added 55 mins ago
Logistics & Security Field Coordinator (Construction)
PACT
ON · Mississauga, Ontario
PACT is seeking a Logistics & Security Field Coordinator to support the Central Logistics Hub (CLH) Manager in coordinating and monitoring security and construction logistics operations…
Added 55 mins ago
Coordinator, Facilities Planning Projects / Coordonnateur, Projets de planification installations
MSC Mediterranean Shipping Company SA
Montreal, QC
The core mandate of the Coordinator, Facilities Planning Projects is to advance projects with discipline and provide clear visibility into priorities, commitments, risks, required decisions…
Added 55 mins ago
UO
Administrative Assistant, HR Students & Facilities
University of British Columbia
Vancouver, BC · UBCV | Liu Institute for Global Issues (LIU)
- $4,719 to $4,960 CAD / month
- Full-time
…relevant information is provided; communicates with Building Operations to ensure that projects are carried through to…
Added 55 mins ago
NC
Manager, Military Integration and Coordination
NAV CANADA
Ottawa, ON
- Full-time
Commensurate with Experience / Selon l’expérience
Added 1 hour ago
S
Health and Safety Coordinator – Alto Project
SYSTRA
Montreal, QC
- Full-time
Years of experience: 3 to 5 years of progressively responsible HSE experience, preferably in infrastructure, construction, the railway sector, or multidisciplinary field operations.
Added 1 hour ago
S
Technical Coordinator (Civil Engineering profiles) – ALTO project/Cadence
SYSTRA
Montreal, QC
- Full-time
The Multidisciplinary Technical Coordinator is responsible for coordinating the technical development and interface management of a defined Sector of the Alto project across multiple civil…
Added 1 hour ago
S
Station Design Coordinator
SYSTRA
Montreal, QC
- Full-time
Reporting to the Stations Design Manager, the Station Design Coordinator supports the technical coordination and design governance of assigned station projects. The role is responsible for…
Added 1 hour ago
CD
Coordonateur.trice de Production | Production Coordinator
Cirque du Soleil Entertainment Group
Montreal, QC
- Full-time
Nous sommes nés d'une troupe éclectique. Viens vivre l'expérience d'être toi-même au quotidien pour créer l'extraordinaire.
Added 1 hour ago
CAPEX Coordinator
Amrize
Edmonton, AB
The CAPEX Coordinator provides broad energy and support for capital planning and execution for all product lines, within a sub-market in Western Canada. This role is highly integrated with…

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

Apply About employer

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Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Apply About employer

More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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