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Added 6 mins ago
Ticketing Services Coordinator
City of Mississauga
Mississauga, ON
Lead/supervise assigned event day ticket operations for all events across all venues.
Added 6 mins ago
UH
Clinical Coordinator
University Health Network
Toronto, ON
- Full-time
Working closely with the multidisciplinary team, the Clinical Coordinator provides clinical workflow leadership and supervises dedicated administrative support to ensure effective clinic…
Added 6 mins ago
K
Media Planning Coordinator
Klick
Toronto, ON
- Full-time
The Media Planning Coordinator supports the development and execution of digital media plans that help life sciences brands connect with healthcare audiences. Working closely with Planning,…
Added 20 mins ago
CL
Client Care Coordinator - Six-Month Temporary Assignment
Classic LifeCare
Prince George, BC
- $23 CAD / hour
- Temporary
…make a meaningful difference in the lives of the people we…
Added 21 mins ago
Finance - Accounts Payable/Payroll Coordinator
Salit Steel
Burlington, ON
…Steel family. Headquartered in Niagara Falls, Ontario, we have operations across Ontario, Quebec, Western Canada, and the US, providing steel service centre solutions and reinforcing…
Added 21 mins ago
Property Tax & Finance Coordinator
Human Resources
Middlesex Centre, ON
As a member of the Corporate Services team, the Property Tax & Finance Coordinator administers all aspects of property tax collection and accounts receivable processing and provides…
Added 21 mins ago
WM
Branch Coordinator
Williams Machinery
Kelowna, BC
- Full-time
Williams Machinery is looking for a highly organized, customer-focused Branch Coordinator to support the day-to-day operations of our Kelowna branch.
Added 21 mins ago
CL
Maintenance Coordinator
Charger Logistics Inc.
Brampton, ON
- Full-time
Charger Logistics invests time and support into its employees, providing them with opportunities to learn, grow their expertise, and advance their careers. We are an entrepreneurial-minded…
Added 21 mins ago
CL
Service & Parts Advisor
Charger Logistics Inc.
Brampton, ON
- Full-time
Charger Logistics is looking for a Service & Parts Advisor to support the day-to-day operations of our truck and trailer maintenance shop based out of our Brampton location. The ideal…
Added 21 mins ago
QT
Logistics & Supply Chain Coordinator – Warehousing
Quarterback Transportation - Toronto & Cincinnati
Toronto, ON
- Full-time
Collaborate with Sales, Operations and other internal teams to support warehouse opportunities and customer requests.
Added 36 mins ago
MB
Transportation Coordinator, Wednesday-Saturday or Sunday-Wednesday 12:00pm-10pm
Martin Brower
Calgary, AB
- Full-time
The Transportation Coordinator role supports the Transportation department with administrative tasks. He or she supports planning the hourly workforce while nurturing an environment that…
Added 36 mins ago
YE
Finance Coordinator
Youth Empowerment & Support Services
Edmonton, AB
- Full-time
Reporting to the Chief Financial Officer, the Finance Coordinator is responsible for coordinating YESS' day-to-day financial operations, ensuring accurate and timely accounting, financial…
Added 50 mins ago
UW
Coordinator, Customer Service (Contract)
United Way Greater Toronto
Toronto, ON
- Full-time
Reporting to the Manager, Customer Service, the Coordinator, Customer Service will deliver consistent and extraordinary customer service to donors, volunteers and internal staff as a first…
Added 50 mins ago
K
Media Planning Coordinator
Klick
Toronto, ON
- Full-time
The Media Planning Coordinator supports the development and execution of digital media plans that help life sciences brands connect with healthcare audiences. Working closely with Planning,…
Added 51 mins ago
QM
Coordonnateur principal des ressources humaines / Senior Human Resources Coordinator
Quantum Management Services Ltd.
Montreal, QC
- $85,000 CAD / year
- Full-time
- Approximately 2 years of experience in an HR coordinator, generalist, HRBP, or recruitment support role
Added 51 mins ago
GT
Access Governance Coordinator
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $40 to $45 CAD / hour
- Contract
…remediation tracking. The function works with business, technology, operations, control, and service-owner teams to help ensure logical access is appropriately reviewed and governed. The…
Added 51 mins ago
C
Corporate Security Coordinator Co-op
CIBC
Toronto, ON
- Full-time
CIBC’s Insider Risk team is hiring a Coordinator Co-op. In this role, you will join CIBC's Corporate Security Insider Risk Program team and assist the Enhanced Screening team with various…
Added 51 mins ago
Health & Safety Coordinator
Amrize
Surrey, Brit
The Health & Safety Coordinator will help to support the Health & Safety Manager and regional business team in implementation of health and safety management systems and processes. In this…
Added 51 mins ago
TA
Stock Coordinator - Part Time
The Aldo Group Inc / Le Groupe Aldo Inc.
Pickering, ON
- Part-time
Support daily operations, including restocking, moving product between the floor and backstore, and helping with visual setup
Added 51 mins ago
Budget Analyst
Government of Alberta
AB
…services include the delivery of financial planning, reporting and operations, as well as ongoing engagement with policy and program areas to provide strategic decision-making support.…
Added 1 hour ago
PI
Project Coordinator
Pinchin in Canada
Victoria, BC
- Full-time
As a Project Coordinator, you will provide reliable, timely, and professional support to Project Managers, Senior Project Managers, and Operations Managers. You will assist with the…
Added 1 hour ago
BC
Coordinator, Digital Operations & Program Management
BFL CANADA
Montreal, QC
- Full-time
We are looking for a Coordinator, Digital Operations & Program Management to join our team in our Montreal office!
Added 1 hour ago
TE
Air Freight Pricing & Operations Coordinator
Triumph Express Service Canada Inc.
Mississauga, ON
- Full-time
We are looking to hire detail oriented and analytical Air Freight Pricing & Operations Coordinator, who can join us to manage air import and export shipments and is able to work…
Added 1 hour ago
CW
Business Office Coordinator
Canadian Wealth Inc.
Calgary, AB
- Full-time
As a Business Administrative Coordinator, you will work directly alongside our Operations Manager, supporting daily business activities while collaborating with multiple departments across…
Added 1 hour ago
AH
Team Attendant, Raptors 905
Argonauts Holdings Limited Partnership
Toronto, ON · Paramount Fine Foods Centre
- Part-time
Work closely with the Manager of Basketball Operations and Coordinator of Basketball Operations, as well as fellow team attendants, to effectively complete all responsibilities in a timely…

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

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Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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