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Added 9 mins ago
R
RCI-ROCG-43883 Legal Analyst
Rangam
Mississauga, ON
- $33 to $35 CAD / hour
- Contract
Education: Post-secondary education required. A bachelor's degree is preferred, but candidates with a relevant diploma or legal/paralegal certification and practical experience can also be…
Added 9 mins ago
TM
Industry Relations & Business Development Lead
Toronto Metropolitan University
Brampton, ON
- Full-time
…scale-ups; first-of-its-kind cyber range; wide-ranging public education programs; and influential policy interventions, the Catalyst helps drive Canada’s global competitiveness in…
Added 10 mins ago
Business Development - Lead, Business Development & Sales
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Sault Ste. Marie, ON
Post-secondary education in Business Administration, Sales, Communications, Engineering Technology, Environmental/Civil Infrastructure, or a related field; or an equivalent combination of…
Added 10 mins ago
Compliance Officer
Questrade Financial Group
Toronto, ON
…services, financial services and more. We use cutting-edge technology to help Canadians become much more financially successful and…
Added 24 mins ago
HR
Supply Chain Intern (Winter 2027 - 12 months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
…work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring…
Added 24 mins ago
TI
Incident Response Specialist
TekStaff IT Solutions
ON · Ontario, Canada
- Contract
Knowledge of Information Security support and operations concepts, practices, concepts, and technology obtained through formal training and work experience.
Added 25 mins ago
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Project Analyst Co-op- Winter 2027
CIBC
Toronto, ON
- Full-time
You must be currently enrolled in post-secondary education and returning to full-time studies to be eligible. However, you do not need to be in a registered co-op program to be considered…
Added 25 mins ago
Casual Instructor, Academic Upgrading
NorQuest College
Edmonton, AB
…learning outcomes, and engaging learners in the class using…
Added 25 mins ago
Director Talent Acquisition
Sonepar
Surrey, BC
Post-secondary degree or diploma in Human Resources, Business, Commerce, Organizational Psychology, or a related field; an equivalent combination of education and experience may be…
Added 25 mins ago
BU
Accounting Technician - Hamiota
Brandon University
Hamiota, MB
- Full-time
…investment of time and resources in professional continuing education, state-of-the-art computer technology and extensive business relationships is indicative of our commitment to…
Added 25 mins ago
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Incident response Specialist
Dexian
Barrie, ON
- $100 to $200 CAD / hour
- Contract
Monitors, restores service, changes, supports and handles day-to-day activities 7/24/365 required to run the mission critical Information Security systems.
Added 25 mins ago
SG
New Installations & Modernizations Coordinator
Schindler Group
Ottawa, ON
- Full-time
Post Secondary Education and/or related experience
Added 40 mins ago
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Project Manager (Distribution)
EPCOR
AB · Edmonton, Alberta
- Full-time
- Temporary
Added 40 mins ago
SC
SAP iXp Intern - Agile Developer, Business Data Cloud
SAP Careers
Vancouver, BC
- $18 to $36 CAD / hour
- Other
You're enrolled in a Computer Science or Engineering program at an accredited post-secondary institution. You're energized by building real software and want to develop your skills in a…
Added 40 mins ago
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Associate Business Systems Analyst
Co-operators
Calgary, AB · Guelph, ON · Regina, SK
- Full-time
You have a post-secondary diploma in Information Technology or a related discipline.
Added 55 mins ago
MC
Financial Services Representative - Contract
Meridian Credit Union
ON · Maple, ON
- $50,000 to $53,000 CAD / year
- Full-time
…providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial…
Added 55 mins ago
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Digital Design Specialist
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Toronto, ON
- Full-time
Bachelor’s Degree or post-secondary education in communications, graphic design or a related discipline
Added 55 mins ago
SI
SAP iXp Intern - Agile Developer, Business Data Cloud
SAP IT Business Systeme
Vancouver, BC
- $18 to $36 CAD / hour
- Internship
You're enrolled in a Computer Science or Engineering program at an accredited post-secondary institution. You're energized by building real software and want to develop your skills in a…
Added 1 hour ago
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Controls Designer
W3Global
Woodstock, ON
- $75,000 to $85,000 CAD / year
- Full-time
Confer with engineers and other personnel to resolve system malfunctions, production issues, or challenges and provide technical information
Added 1 hour ago
AG
Coordinator, Programmatic
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Toronto, ON
- Full-time
Post-secondary education in Marketing, Advertising, or a related field is an asset.
Added 1 hour ago
Executive Assistant to Executive Director/Artistic Director
Stratford Festival
Stratford, ON
…selection, casting, marketing and public relations efforts, education programs, production, design, recruitment of staff and volunteers, and the composition of the Board of…
Added 1 hour ago
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Community Manager
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Vancouver, BC
- Full-time
Ensure rental applications are complete and information is accurately entered into Yardi;
Added 1 hour ago
SN
WINHEC Events Assistant
Six Nations Polytechnic
Brantford, ON
- Contract
…Excellence for Indigenous Knowledge. SNP offers postsecondary, secondary, trades education and training. SNP has formal partnerships with nine publicly funded Ontario Universities and…
Added 1 hour ago
B
Manager, Digital Strategy & Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 1 hour ago
IS
Land Services Admin Clerk - ESC
Information Services Corporation ISC
Toronto, ON
- Full-time
Salary Range: The annual salary for this position ranges from $42,500 - $51,750. Exact compensation may vary based on qualification, experience, and education.

Samsonite

E-Commerce Coordinator

Stratford, ON, Canada

Part-time

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Job details

Job type: Part-time
Experience: 1+ years’ experience in customer service or working directly with customers in a retail capacity
Posting language: English
Posted: Oct 30, 2026

Original job description

Your role at Samsonite:

You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for providing research and feedback for D2C related customer questions and concerns, as well as assisting the ecommerce business unit in daily functions. The priority of this position is to support a positive customer journey and an excellent onsite experience.

Daily interaction with outside call center answering questions via email, phone, or portal

Fast and thorough research of questions that cannot be currently answered by the external 3rd party call center on their own

Review weekly call type reporting for call disposition to determine trends for applicable problem resolution

Provide recommendations for resolution of consistent ongoing issues to E-commerce Ops Manager and VP of E-Commerce

Ecommerce pricing maintenance and monitoring
Assist in product setup and online accuracy
Product information gathering for customer service inquiries
Processing customer payments and refunds, when necessary, through various systems.
Assistance with Fraud Monitoring Signifyd software

Assisting with Online Reviews and Q&A's, when necessary

Supports Wholesale by completing item set ups for ecommerce listings

Amazon back-end support, item set up, investigates, and resolves various claims

Qualifications

We're excited if you have:

Grade 12 or equivalent education

1+ years’ experience in customer service or working directly with customers in a retail capacity

Experience in ecommerce or digital marketing considered an asset

Post-secondary education highly desirable.

Computer proficiency in Microsoft Excel, Outlook, and Word

Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful, and efficient

Detail-oriented with a strong sense of urgency

Demonstrates logical analysis and problem-solving skills

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, BÉIS, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Why you'll love working here:

Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

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More about this job

Responsibilities

The E-Commerce Coordinator acts as the primary liaison between the external call center and the internal business unit to resolve customer inquiries and support daily operations. Responsibilities include monitoring pricing, assisting with product setup, managing fraud monitoring software, and analyzing call trends to improve the customer experience.

Requirements

Candidates must have at least one year of customer service or retail experience and proficiency in Microsoft Office applications. A high school diploma is required, while post-secondary education is highly desirable.

Skills

Customer service
E-commerce operations
Microsoft Excel
Microsoft Outlook
Microsoft Word
Data analysis
Problem-solving
Communication
Pricing maintenance
Fraud monitoring
Product setup
Retail
Digital marketing
Reporting
Logistics

Benefits

Meaningful rewards
Development opportunities
Supportive working environment

Visa sponsorship

Not detected in the job text

Keywords

E-commerce
Customer service
Retail
D2C
Call center
Pricing maintenance
Fraud monitoring
Signifyd
Amazon
Wholesale
Data analysis
Reporting
Digital marketing
Microsoft Excel
Microsoft Outlook
Microsoft Word
Product setup
Customer journey
Problem resolution
Logistics

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