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Added 14 mins ago
SA
Enterprise Customer Success Manager
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Remote, Canada
- $78,000 to $85,000 CAD / year
- Full-time
- Remote
…brand is understood and represented by AI across search and digital…
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…development of Flywheel’s further expansion as the leading Digital Commerce Solution. This role requires proven Commerce experience (Media and Retail, though we appreciate and anticipate…
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Samsung Electronics

Manager, Digital Product

Mississauga, ON, Canada

The salary range for this role is expected to be between $93,000 to $128,000. · Full-time

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Job details

Pay: The salary range for this role is expected to be between $93,000 to $128,000.
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 5+ years’ of digital product management experience, in mobile app & UX/UI technology (preferably in usability and customer-focused design)
Posting language: English
Posted: Nov 5, 2026

Original job description

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
Did we catch your attention yet?
If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• 4-day in-office work schedule Monday through Thursday – with Friday remaining a flex day to work remotely
• Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Additional Well Being Days for better work life-balance!

Position Summary:
We are seeking a creative and talented Digital Product Manager with Mobile App & UX/UI design experience who will work across multiple teams to design, plan, implement, & continuously improve the end-to-end purchasing experiences that our customers encounter, solving current pain points and creating user journeys that our customers will love. This includes identifying and executing on both immediate and long-term improvements affecting different areas of the purchase experience through NPS review, competitive analysis, reviewing of current purchase journey, and monitoring upcoming trends. The Digital Product Manager will be responsible for driving the development of various digital products to market success, including our mobile app. They will oversee the entire lifecycle of these digital products from inception to launch. They will also be responsible for the overall vision of the product(s) and managing the role out of this vision into a successful launch. They act as a mediator between the consumers, global PMO, and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design and prioritizing order of execution. This role is an expert in identifying new opportunities, continuously improving, and delivering the optimal end-to-end customer journey from both an eCommerce perspective and mobile app perspective.

Role and Responsibilities

Essential Duties and Responsibilities:

Align key business strategies with meaningful customer experience
Alignment of mobile app, digital and omni capabilities work alongside, design and technology teams to develop new customer journeys, experiences and engagement
Develop roadmap, and own customer KPIs and ROI
Create and manage the project schedule to launch the product from inception to launch
Conduct impact analysis to ensure a smooth launch and that all impacted members are aligned and informed of the upcoming change
Have clear understanding of all business processes & systems impacting the purchase process to support in impact analysis and requirements gathering (AEM, Hybris, NERP, etc.)
Liaise between business and technical teams to ensure requirements and updates are clearly communicated on a regular basis
Translate business requirements into system needs with support from development team
Identify, monitor, and manage risks that may impact your target launch date
Monitor and iterate digital products accordingly based on feedback; translate the feedback into a meaningful plan of action
Build relationships with key stakeholders (internal and external), presenting product feature vision, recommendations and continuously strive for best user experience
Advocate for customer loyalty, engagement and features; design mobile & UX/UI experiences that help customers achieve their goals
Create scalable processes to continually monitor and optimize the customer experience
Develop optimal customer experience on eCommerce platform & mobile app to maximize conversion
Conduct extensive market research and create realistic user stories for service optimization
To keep track of product optimization and development, create new features, fix any technical issues working with appropriate teams
Ensure products are up to quality & accessibility standards, and monitor lifecycle of product to recognize when it’s time to update
Work cross-functionally with customer success, operations, sales, marketing and other teams across the organization to identify, prioritize, design and deliver best-in-class purchase experiences
User experience strategy and apply to real world
Review NPS feedback to make immediate improvements to the purchase experience
Lead development and analysis of eCommerce platform end-to-end customer journey, identifying key customer experience and gaps and pain points
Collaborate with global mobile app & UX/UI teams to bring best practices to life that supports our local customers and overall business strategy
Support on other design initiatives when the need arises
Key Deliverables:

· Research and analysis

· Requirements gathering, process mapping, and documentation

· Oversee development, ensuring requirements and met and delivered on schedule

· Confirming functionality of features is performing as expected

· Monitoring and iterating features to continuously optimize

· Wireframes, proof-of-concept (POC), prototypes, mock-ups

Skills and Qualifications

Requirements:

Education:

Bachelor’s degree in Business/Marketing or related field

Knowledge:

Passion for leading-edge technology and ability to relate back to business solutions
Creativity with respect to idea generation, problem solving and solution implementation
Building wireframes, mock-ups, and prototypes for collaboration and usability testing
Ability to advocate for users first and effectively defend design choices/solutions
Strong analytical, negotiating and prioritization management skills
Passionate about building great products and solving customer and business problems
Purpose and results-driven while being adaptable and flexible
Strategic thinking/ business knowledge: natural business acumen
Strong working knowledge of project and change management best practices, processes, and documentation
Forward thinking with the ability to see the big picture
High level of integrity and dependability with a strong sense of curiosity, urgency and results-oriented
Strong MS office skills in Excel, Word, PowerPoint and proficiency
Possess exceptional organizational and attention to detail; versatile in multi-tasking
Highly developed communication & interpersonal skills, able to build relationships and interact comfortably with a wide range of levels in the organization: from senior executives to support staff within and outside of the company
Self-motivated and able to work with limited supervision
Strong analytical and planning skills
Demonstrated people management skills
Must be a team player with ability to work closely in matrix, global and fast paced organization
Autonomous and self-starter able to effectively self-manage priorities
Ability to work independently, take initiative and use good judgment
Ability to travel overseas
Able to work extended hours and weekends when required

Experience:

5+ years’ of digital product management experience, in mobile app & UX/UI technology (preferably in usability and customer-focused design)
Experience launching new digital products and working with APIs
Expertise in design thinking and human-centered design methodologies
Experience designing business tools/applications, research and testing methodologies is an asset
Medallia or other customer NPS systems, & Digital Accessibility best practices

The salary range for this role is expected to be between $93,000 to $128,000. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy.

The total rewards package for a Regular Full-Time employee may include savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

#INDM

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.

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More about this job

Responsibilities

The Digital Product Manager will oversee the end-to-end lifecycle of digital products, including mobile apps, from inception to launch. They act as a mediator between consumers, global PMO, and technical teams to translate business needs into prioritized product features.

Requirements

Candidates must have at least 5 years of digital product management experience with a focus on mobile app and UX/UI technology. A bachelor's degree in Business, Marketing, or a related field is required, along with strong analytical and project management skills.

Skills

Digital product management
Mobile app development
UX/UI design
Product lifecycle management
Customer journey mapping
Market research
Project management
Change management
Data analysis
Stakeholder management
Design thinking
Human-centered design
AEM
Hybris
NPS analysis
API integration

Benefits

Employee discount
Medical coverage
Dental coverage
Group RRSP plan
On-site gym
Subsidized cafeteria
Remote work flexibility
Well being days

Visa sponsorship

Not detected in the job text

Keywords

Digital Product Management
Mobile App
UX/UI
eCommerce
Product Roadmap
KPIs
ROI
AEM
Hybris
NERP
NPS
Design Thinking
Human-Centered Design
Wireframing
Prototyping
Usability Testing
Project Management
Change Management
Market Research
API
Medallia
Digital Accessibility
Customer Journey
Product Lifecycle
Stakeholder Management
Business Acumen
Cross-functional Collaboration
Product Launch
User Stories
Conversion Optimization

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