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Added 7 mins ago
Analyst, Online Customer Experience
The Home Depot Canada
Toronto, ON · Greater Toronto Area, Canada
$65,000 to $75,000 CAD / year
Contract
Position Overview: We are seeking an analytical, customer-obsessed Analyst to own the online shopping experience for an assigned category portfolio on HomeDepot.ca. This role is accountable…
Added 9 mins ago
Broker Bill Analyst (12 Month Contract)
Northbridge Financial Corporation
Toronto, ON
Full-time
What it’s like to be a Northbridge Broker Bill Analyst
Added 9 mins ago
Procurement Analyst (Part-time, 1 Year Contract)
Magellan
Kitchener, ON
Part-time
Magellan Aerospace, Corporate has an exciting new opportunity for a part-time Procurement Analyst on a 1 year Contract, with the possibility of extension. The successful applicant will gain…
Added 24 mins ago
Manager, Reporting & Analysis
Stikeman Elliott LLP
Toronto, ON
Full-time
…financial and operational data into meaningful insights that support informed business…
Added 37 mins ago
Core Banking Business Analyst
Enterprise Solutions Inc.
Toronto, ON
Contract
We are seeking an experienced Core Banking Business Analyst to support banking transformation, core banking implementation, enhancement, and integration initiatives. The ideal candidate…
Added 37 mins ago
Supervised Senior Behavioral Therapist
Intellectual Biceps Limited (IB)
Mississauga, ON
Part-time
…work under the supervision of a BCBA and Registered Behaviour Analyst (RBA), focusing on supervising client programs, supporting therapist growth, and ensuring high-quality service…
Added 1 hour ago
Business Analyst Scrum Master
Experis Canada
Montreal, QC
Contract
We are seeking an experienced Business Analyst & Scrum Master to support the delivery of a strategic enterprise platform designed to streamline business processes, workflow management,…
Added 1 hour ago
Business Analyst II
BrokerLink
Toronto, ON
Full-time
Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
Added 1 hour ago
Programmer/Analyst - Initiatives/Opportunities
Fanshawe Toronto@ILAC
London, ON
Full-time
This position is an Initiatives/Opportunities position and is subject to the terms of the Full-Time Support Staff Collective Agreement aside from Article 15.
Added 1 hour ago
ITS Analyst
Norsk Hydro
Mississauga, ON
Full-time
The IT Analyst is mainly responsible for the overall health & smooth running of IT infrastructure at Hydro location(s) with the purpose to ensure business users gain maximum benefits from…
Added 1 hour ago
Actuarial Analyst II
TD
Toronto, ON · Montreal, QC
Full-time
Develop and support deep analytics on business results and performance to identify strategies to mitigate the impact of inflation and growth on our operations.
Added 2 hours ago
Senior Finance Analyst
Amrize
Surrey, Brit
Join Amrize as a Senior Finance Analyst and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company that’s…
Added 2 hours ago
Business Systems Analyst V # 26-24723
US Tech Solutions
Toronto, ON
$80 to $85 CAD / hour
Contract
We are seeking an experienced Business Systems Analyst with strong technology delivery experience and expertise in QRM, Treasury, Asset-Liability Management (ALM), Interest Rate Risk (IRR),…
Added 2 hours ago
Actuarial Analyst II
TD
Toronto, ON
Full-time
Develop and support deep analytics on business results and performance to identify strategies to mitigate the impact of inflation and growth on our operations.
Added 2 hours ago
Service Desk Analyst
BeyondTrust
Halifax, NS
We seek a highly motivated and customer-oriented Service Desk Analyst to join our team. In this role, your primary responsibility is providing technical support and assistance to end users.…
Added 2 hours ago
Risk & Compliance Analyst
Dialogue
Montreal, QC
Full-time
Support in the development and deployment of training
Added 2 hours ago
Privacy Analyst (Temporary: October 2026 - October 2028)
Mohawk College
Hamilton, ON
Support role-based data governance activities (e.g., Data Owner/Steward/Custodian mapping) and delegation frameworks for PIA sign-off.
Added 2 hours ago
Privacy Analyst
Mohawk College
Hamilton, ON
Support role-based data governance activities (e.g., Data Owner/Steward/Custodian mapping) and delegation frameworks for PIA sign-off.
Added 2 hours ago
P&L Analyst
eClerx
Toronto, ON
Full-time
In support of the FICC (Fixed income, Currencies and Commodities) Products line of business, this role is responsible for daily and month-end processes related to P&L reconciliation, P&L…
Added 3 hours ago
Property Valuation Analyst
Municipal Property Assessment Corporation
Sarnia, ON
Full-time
Become a Property Valuation Analyst with MPAC
Added 3 hours ago
Application Administrator
JSG (Johnson Service Group, Inc.)
Calgary, AB
Contract
…specifications. The Application Administrator also provides support as analyst for business (internal and external) and IT teams bridging the gap between technology solutions and business…
Added 3 hours ago
Analyst, Business Intelligence and Performance Measurement
National Film Board of Canada
Montreal, QC
Full-time
…country’s stories and pioneering breakthroughs in virtually every field of audiovisual content since 1939. But to do this, we need a team that truly reflects the richness and diversity of…
Added 3 hours ago
Cost Analyst
Thermon
Oakville, ON
Full-time
The Cost Analyst is a member of the Business Group Finance team responsible for providing cost analysis, cost reporting, and productivity project analysis and planning support to…
Added 3 hours ago
Cost Analyst
Thermon
Orillia, ON
Full-time
The Cost Analyst is a member of the Business Group Finance team responsible for providing cost analysis, cost reporting, and productivity project analysis and planning support to…
Added 3 hours ago
Analyst, Service Desk
Samuel, Son & Co.
Laval, QC
Full-time
Manage users' expectations including providing timely responses to all concerns when applicable or involving other resource support in a timely manner to handle.

Samuel, Son & Co.

Analyst, Service Desk

2225 Francis Hughes, Laval, QC, H7S 1N5, Canada

Job type: Full-time
Posting language: English
Posted: Sep 30, 2026

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Original job description

Responsibilities:

Coordinate incident and request handling processes
Assessing, prioritizing, and fulfilling user requests and follow up as needed
Provide first level incident and request resolution as first call resolution (FCR) when possible
Timely dispatching of all incidents and requests not handled as FCR (ITIL Structure)
Provide accurate description, information, and resolution notes into ticketing system
Manage Active Directory, BES, and a variety of ERP accounts and services
Manage users' expectations including providing timely responses to all concerns when applicable or involving other resource support in a timely manner to handle.
Work with team members and other IT members to ensure a consistent level of service
After Hours support when scheduled (Weekly rotation between members of the Service Desk Team)
Support Hardware and Software installations and configurations as defined by current standardized procedures
Assist with the development and preparation of various processes and procedures, documentation, and projects.
Maintain integrity of PC and communications asset management
Seek opportunities to improve user satisfaction

Education & Certifications:

Post-secondary education in a related field

Qualifications:

Strong communication skills (verbal and written)
Working knowledge of MS Office applications
Strong troubleshooting skills
Understanding of Remote Connectivity (i.e. Modem/Dial-up/VPN)
Strong working experience in web-based products and web browsers
Knowledge of various Windows Operating Systems
Good phone communication manner
Customer Service driven

At Samuel, we believe every team member brings unique and valuable skills, experiences and knowledge to our thriving business – enabling us to build on over 170 years of success in the metals industry. We offer countless opportunities for our team members to develop and grow in their careers, empower them to make decisions on the job and be a part of driving positive change – within our organization and in the communities where we live and work. If you’re seeking a dynamic, supportive and welcoming workplace to make your mark and grow your career, we have the programs, culture and opportunities to make it happen. We’re stronger together.

At Samuel we believe in a culture of equality. Respect and integrity are at our core. We are committed to building and creating an environment that is open and welcoming for everyone.

This job posting is for an existing vacancy within the organization

Samuel is an Equal Opportunity Employer. In the United States, we utilize E-Verify.

At Samuel, meeting our customer needs is our top priority. With cost-effective distribution and just-in-time delivery of metals and industrial products across North America, we ensure our customers get exactly what they need – any time, anywhere and from a single source. Our focus on value-added processing services and innovative supply chain solutions allow us to work closely with our customers, ensuring their products are on the market on time. Thanks to our integrated network of products and services supported by our in-house technical leaders and market experts, we are uniquely positioned to become your supplier of choice.

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More about this job

Responsibilities

The Service Desk Analyst is responsible for providing first-level support by assessing, prioritizing, and resolving incidents and requests. They also manage user accounts, maintain asset integrity, and document all activities within the ticketing system.

Requirements

Candidates must have post-secondary education in a related field and strong troubleshooting skills. Proficiency in MS Office, Windows operating systems, and remote connectivity tools is required, along with excellent communication skills.

Skills

Incident management
Request handling
Active directory
Troubleshooting
Hardware installation
Software configuration
Customer service
Communication skills
Remote connectivity
VPN
Windows operating systems
ERP accounts
Asset management
Technical documentation
Ticketing system

Visa sponsorship

Not detected in the job text

Keywords

Service Desk
ITSM
Incident Management
Active Directory
ERP
VPN
Windows
Hardware
Software
Asset Management
Ticketing System
Technical Support
Customer Service
Troubleshooting
Remote Connectivity
MS Office
ITIL

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