Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
FC
Lead Global Veh Tech
FedEx Canada
Mississauga, ON
- Full-time
Provides technical leadership in the safe and efficient performance of vehicle fleet maintenance and ground support equipment at repair facilities. Performs vehicle fleet and ground support…
Added 1 hour ago
MC
Mechanical Director
Matrix Camps, Logistics and Aviation
Osoyoos, BC
- Full-time
…You'll work closely with the General Manager, Mechanical to support maintenance operations and field teams, improve equipment reliability, strengthen client relationships, and help grow our…
Added 1 hour ago
BN
Maintenance Technician
Build Nova Scotia
Halifax, NS
- Full-time
Reporting to the Senior Maintenance Technician, the ideal candidate will be an experienced Maintenance Technician that is completely comfortable working on property, or on the water, rain,…
Added 3 hours ago
Underground Heavy Equipment Technician
B2GOLD
NU
B2Gold is a responsible international senior gold producer headquartered in Vancouver, Canada. Founded in 2007, today, B2Gold has operating gold mines in Canada, Mali, Namibia and the…
Added 3 hours ago
DC
Survey Technician
Dillon Consulting Limited
Fredericton, NB
- Full-time
Provide senior-level support to the design team regarding coordinate systems, geodetic datums, and adjustments to survey data.
Added 3 hours ago
EO
Plant Engineer
Evonik Oxeno
Burnaby, BC
- Full-time
…development & scale-up, analytical method development & validation to support raw material, in-process, release and stability testing, all the way through to sterile product manufacturing…
Added 11 hours ago
MI
Senior Quality Lab Technician
Mondelēz International
Toronto, ON · Plant - Gladstone - Toronto, Canada
- Full-time
You will support elements of the site’s quality system, including internal documentation and change management control including quality policies amendments and registration of internal and…
Added 13 hours ago
MC
Mechanical Director
Matrix Camps and Logistics
Osoyoos, BC
- Full-time
…You’ll work closely with the General Manager, Mechanical to support maintenance operations and field teams, improve equipment reliability, strengthen client relationships, and help grow our…
Added 13 hours ago
DN
Senior Service Operations Security Technician
Diebold Nixdorf
Vancouver, BC
- Full-time
Serves as a senior level Service Operations technician.
Added 14 hours ago
CL
Senior Maintenance Technician
Campus Living Centres
Oshawa, ON
- Full-time
The Senior Maintenance Technician must ensure that the entire building is in good working order at all times. This includes a combination of preventative maintenance tasks, daily repair…
Added 14 hours ago
SC
Food Service Supervisor/Diet Technician
Sodexo Canada Ltd
Vaughan, ON
- From $25.63 CAD / hour
- Part-time
Grow your career with a company that shares your passion! Our Healthcare Division has an exciting new opportunity to join the Sodexo team as our next Food Service Supervisor/Diet Technician!
Added 17 hours ago
NT
Electrical Generation Technician
NORTHWEST TERRITORIES POWER CORPORATION
Inuvik, NT
- Full-time
The Electrical Generation Technician is responsible for performing senior level work in the maintenance, diagnosis and repair of electrical generation and control equipment, along with…
Added 18 hours ago
Manager, Patient Care and Service Delivery
University of Guelph
Guelph, ON
Reporting to the Senior Manager, Hospital Operations, the Manager, Patient Care and Service Delivery (PCSD) is one of five individuals who supervise a team of HSC Registered Veterinary…
Added 18 hours ago
IG
Senior Security Systems Installation & Service Technician
Insight Global
Hamilton, ON
- Full-time
We’re looking for an experienced Senior Security Systems Installation & Service Technician to join a growing field service team in Southern Ontario. This is an ideal opportunity for an…
Added 19 hours ago
P
IT Support Technician
PharmaLogic
Dorval, QC
- Full-time
This is first and foremost a senior Service Desk role supporting mission-critical operations within a highly regulated healthcare environment. The successful candidate will actively work…
Added 19 hours ago
UH
ECG Technician/Lab Assistant
University Health Network
Toronto, ON
- Part-time
Reports to: Senior Manager, Pre-Analytic Services
Added 20 hours ago
B
Intermediate Mechanical Designer
BESTECH
Owen Sound, ON
- Full-time
Spencer Engineering, founded in 1996, is a trusted leader in the design and support of mine hoisting systems, including hoists, service and production conveyances, braking systems, control…
Added 20 hours ago
B
Intermediate Electrical Technologist
BESTECH
Owen Sound, ON
- Full-time
Spencer Engineering, founded in 1996, is a trusted leader in the design and support of mine hoisting systems, including hoists, service and production conveyances, braking systems, control…
Added 21 hours ago
AH
Aircraft Quality Inspector (AME License Required)
Airbus Helicopters
Fort Erie, ON
- Full-time
Support the Senior Compliance Engineer with the application for TCCA A/C Marks, Registration , Flight Permit and C of A application.
Added 1 day ago
KM
Spécialiste principal national du support technique et de l'impression industrielle (Canada)
Konica Minolta Business Solutions Canada
AB · Edmonton, AB
- $71,469.39 to $102,737 CAD / year
- Full-time
Provide advanced national-level technical leadership for industrial print systems, serving as a senior technical authority and escalation owner across customers, dealers, and branch service…
Added 1 day ago
KM
Spécialiste principal national du support technique et de l'impression industrielle (Canada)
Konica Minolta Business Solutions Canada
Calgary, AB
- $71,469.39 to $102,737 CAD / year
- Full-time
Provide advanced national-level technical leadership for industrial print systems, serving as a senior technical authority and escalation owner across customers, dealers, and branch service…
Added 1 day ago
KM
Spécialiste principal national du support technique et de l'impression industrielle (Canada)
Konica Minolta Business Solutions Canada
Dartmouth, NS
- $71,469.39 to $102,737 CAD / year
- Full-time
Provide advanced national-level technical leadership for industrial print systems, serving as a senior technical authority and escalation owner across customers, dealers, and branch service…
Added 1 day ago
KM
Spécialiste principal national du support technique et de l'impression industrielle (Canada)
Konica Minolta Business Solutions Canada
Mississauga, ON
- $71,469.39 to $102,737 CAD / year
- Full-time
Provide advanced national-level technical leadership for industrial print systems, serving as a senior technical authority and escalation owner across customers, dealers, and branch service…
Added 1 day ago
KM
Spécialiste principal national du support technique et de l'impression industrielle (Canada)
Konica Minolta Business Solutions Canada
Burnaby, BC
- $71,469.39 to $102,737 CAD / year
- Full-time
Provide advanced national-level technical leadership for industrial print systems, serving as a senior technical authority and escalation owner across customers, dealers, and branch service…
Added 1 day ago
KM
Spécialiste principal national du support technique et de l'impression industrielle (Canada)
Konica Minolta Business Solutions Canada
Montreal, QC
- $71,469.39 to $102,737 CAD / year
- Full-time
Provide advanced national-level technical leadership for industrial print systems, serving as a senior technical authority and escalation owner across customers, dealers, and branch service…

Samuel, Son & Co.

Automation Services Advisor

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 19, 2027
Posting language: English
Posted: Oct 21, 2026

Original job description

As a key member of the Partner Services team, the Automation Services Advisor plays a vital role in delivering exceptional post-installation support to our customers. This role combines customer service, scheduling, technical coordination, and problem-solving to ensure the smooth and timely resolution of service requests. Working closely with technicians, vendors, and customers, you’ll be the hub of our service operations - maintaining high levels of responsiveness, customer satisfaction, and operational efficiency.
What You’ll Be Doing
- Service Coordination: Schedule and dispatch service technicians and parts to customer sites; ensure timely and efficient resolution of service requests.
- Queue Triage and Management: Manage incoming requests in the service ticketing system, prioritize emergencies, and ensure proper task routing and follow-through.
- Customer Communication: Act as the primary contact for post-installation customer support. Provide timely updates, issue quotations for non-warranty work, and follow up after service completion.
- Customer Satisfaction: Monitor service quality and ensure each interaction is handled with care, professionalism, and a focus on long-term customer retention.
- Issue Resolution: Troubleshoot service delivery issues and escalate more complex problems to appropriate technical or managerial contacts.
- Record Maintenance: Maintain accurate service documentation including work orders, quotations, customer communications, and job status updates.
- Inventory Coordination: Work with procurement and inventory teams to ensure required parts and tools are available for service execution.
- Quality, Compliance and Standards: Ensure service delivery adheres to company policies, safety standards, and industry regulations.
- Vendor and Supplier Coordination: Arrange third-party service visits as needed, coordinating logistics and communication between all parties.
- Reporting and Metrics: Generate and analyze reports on service activity, customer satisfaction, and resolution timelines; recommend improvements where applicable.
- Training Support: Coordinate and schedule training for customers as needed, in collaboration with technical staff.
- Continuous Improvement: Support departmental initiatives focused on service quality, efficiency, and scalability.
You’ll Be Great At
- Scheduling, multitasking, and prioritizing effectively under pressure.
- Communicating clearly and professionally with both technical and non-technical stakeholders.
- Understanding the basics of automation systems, including mechanical/electrical equipment.
- Using service management software, ticketing systems, and Microsoft Office (especially Excel and Outlook).
- Working with cross-functional teams to solve problems and deliver results.
- Keeping a cool head when juggling multiple tasks and urgent customer needs.
- Maintaining excellent attention to detail and follow-through.
Level of Autonomy and Authority
- Works without detailed supervision, but within clear guidelines, defined standards and specifications. Difficult, complex or unusual matters are referred to more senior authority
- May guide and monitor the work of other staff working on a project basis
- Provides input and makes recommendations to management in areas of improvement
- Will support other projects from time to time including installation of automated equipment on customer sites, customer service and training.
Key Requirements
- High level of attention to detail is a mandatory requirement
- Prior hands on experience in an automation, manufacturing, or engineering-based service environment is preferred
- Familiarity with technical concepts (e.g., PLCs, robotics, pneumatics, hydraulics) is an asset
- Valid passport and driver's license required; must be able to coordinate international service if needed
- Availability to support after-hours calls or coordinate emergency service during on-call rotations

Apply About employer

More about this job

Responsibilities

Coordinate service requests by scheduling technicians, managing ticket queues, communicating with customers, and arranging parts and vendor support. Maintain accurate service records, monitor service quality and performance, resolve or escalate issues, and support customer training and continuous improvement.

Requirements

Exceptional attention to detail is mandatory, and prior hands-on experience in an automation, manufacturing, or engineering service environment is preferred. Familiarity with automation equipment and concepts such as PLCs, robotics, pneumatics, and hydraulics is an asset; a valid passport and driver's license, plus availability for after-hours or on-call coordination, are required.

Skills

Service Coordination
Scheduling And Dispatch
Ticket Queue Management
Customer Communication
Customer Service
Troubleshooting
Service Documentation
Inventory Coordination
Vendor Coordination
Reporting And Metrics
Microsoft Excel
Microsoft Outlook
Automation Systems
Attention To Detail
Prioritization
Cross-Functional Collaboration

Visa sponsorship

Not detected in the job text

Keywords

Automation Systems
Manufacturing
Engineering
Service Management Software
Ticketing Systems
Microsoft Office
Microsoft Excel
Microsoft Outlook
PLCs
Robotics
Pneumatics
Hydraulics
Mechanical Equipment
Electrical Equipment
Service Requests
Work Orders
Quotations
Technician Dispatch
Inventory Coordination
Vendor Coordination
Customer Training
Safety Standards
Industry Regulations
Customer Satisfaction
Service Quality
On-Call Rotations

Report this job