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Sandbox Inc.

Digital Learning and Product Lead

Toronto, ON, Canada

Pay: $75,000 to $95,000 CAD / year
Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

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Original job description

About Sandbox

Sandbox is a multidisciplinary creative agency working at the intersection of filmmaking, design, technology and learning. We create digital media, learning experiences and products for organizations working in education, health, research, workforce development and the public interest. Our clients range from local institutions to international organizations, and our work includes e-learning, websites, interactive tools, media and custom digital products.

What you can expect

Join a small, collaborative team of learning specialists, designers, developers, researchers, producers and operational leads who share knowledge and solve problems together.
Lead varied client work with meaningful autonomy, while staying close to the strategy, people and details that shape strong delivery.
Work across digital learning and product formats, from facilitated and self-guided learning to websites, interactive tools and custom applications.
Contribute to projects that support education, health, workforce development, research and public services.

The role

We are looking for a Digital Learning and Product Lead to oversee and contribute to the development and delivery of projects ranging from instructional design and digital learning products to website and product development, collaborating closely with the User Research & Service Design Lead and Strategic Operations Manager.

The right person combines robust experience in education and instructional design with fluency in ux design and product development and should be comfortable defining both learning and digital product project requirements, asking useful strategic and technical questions and working with designers, developers and content specialists to identify the best solution for each project and client.

What you will do

Lead projects and delivery

Translate client needs into clear project approaches, scopes, deliverables, work plans and timelines.
Scope learning and digital product work based on the audience, objectives, budget, available content and technical requirements.
Estimate and coordinate resources across instructional design, writing, design, web development, media, accessibility and quality assurance.
Manage dependencies, risks, review cycles, scope changes and delivery across a portfolio of projects, including work managed day to day by other team members.
Maintain clear project communication and raise decisions or concerns early when they could affect scope, timing, quality or the client relationship.

Set the learning and product direction

Review client content to determine what can be used, what needs to be restructured and where gaps must be addressed.
Recommend appropriate formats, tech stacks and approaches for a wide range of learning experiences, websites and custom interactive products.
Guide learning objectives, course structures, storyboards, scripts, activities, graphics, media and course builds.
Help define product content, functionality, user experience, analytics, content management and technical requirements.
Coordinate technical discussions involving content management systems, custom development, hosting, integrations and deployment.
Ensure accessibility and quality assurance are built into the work from planning through launch.

Manage clients and support business development

Lead client meetings, communication, feedback, approvals and follow-up with clarity and sound judgment.
Guide sensitive conversations about scope, timelines, resourcing, risk and delivery in collaboration with Sandbox's leadership team.
Help clients understand their options and make informed choices about learning strategy, product scope and technology.
Contribute to proposals, requests for proposals, terms of reference, work plans, technical approaches and estimates.

Lead team members and external contributors

Oversee support individual contributors with regular attention to project priorities, workload, morale and professional goals.
Identify, assign and coordinate work of external contributors, in collaboration with Strategic Operations Manager
Give team members clear context, decision-making authority and feedback, and support their growth through coaching and stretch opportunities.
Plan internal and external resourcing with operations and other project leads, including the use of freelancers and specialized vendors when required.

Innovation

Identify practical uses for AI, automation and other tools while maintaining strong editorial and quality controls.
Support the adoption of AI driven workflows within the learning and product team
Stay up to date with current technology trends
Identify opportunities to improve processes, reduce inefficiencies and help the team improve how work is planned and delivered.

What you bring to the table

5 to 7+ years of professional experience spanning digital learning, instructional design, education technology, digital product development or related client services preferably in an agency environment.
Experience leading multidisciplinary teams and developing people, including direct reports
Strong knowledge of learning design and pedagogy, with the judgment to choose an approach that fits the audience, objectives and constraints.
Demonstrated experience scoping and delivering complex work, including estimates, work plans, risks, review cycles and changing requirements.
Knowledge of website and digital product development and the ability to collaborate confidently with product designers and developers.
Strong client leadership and written communication skills, including the ability to organize ambiguous information and explain trade-offs clearly.
Experience reviewing content and deliverables for structure, accuracy, usability, accessibility and overall quality.
Sound judgment, strategic thinking, follow-through and attention to detail, with the ability to move between team needs, project details and broader strategy.
A university degree, college diploma, industry certification or other education and experience relevant to the role.

You do not need to meet every qualification to apply. We value relevant experience gained through different career paths and encourage applicants who are excited about the role to tell us how their background would translate.

Tools & technical skills

Experience with each of the following is valuable but no candidate is expected to bring every skill:

Articulate Rise and Storyline, SCORM packages and learning management systems
WordPress, Drupal, Webflow or another content management systems
Custom web development such as React and Vue
Web analytics, tag management, user testing and accessibility testing tools
Adobe Acrobat and document accessibility workflows
AI-supported research, writing, design or project workflows
Client account management in an agency environment

The hiring process

Our planned hiring process includes:

Application review
Online skills assessment
First interview
Preparation of a short presentation to be shared during second interview
Second interview with leadership team
Reference checks and offer

We thank all applicants for their interest. Only candidates invited to continue in the hiring process will be contacted. If you require accommodation during the process, please let us know and we will work with you to support your participation.

Thanks for your interest. We look forward to hearing from you.

The Sandbox team

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More about this job

Responsibilities

Lead the planning and delivery of digital learning, website, and custom product projects, including defining scope, requirements, timelines, resources, and quality standards. Guide clients and multidisciplinary teams on learning and product strategy, manage delivery risks and communications, and contribute to proposals, team development, and process improvements.

Requirements

Applicants should have 5–7 or more years of relevant experience in digital learning, instructional design, education technology, digital product development, or related client services, with experience leading multidisciplinary teams. They should bring strong learning design, project scoping, client communication, and digital product knowledge; relevant education or experience is accepted, and not every qualification is required.

Skills

Digital Learning
Instructional Design
Learning Design
Project Management
Digital Product Development
Client Leadership
Team Leadership
User Experience Design
Scope And Requirements Definition
Resource Planning
Accessibility
Quality Assurance
Content Strategy
Technical Communication
AI-Supported Workflows
Business Development

Visa sponsorship

Not detected in the job text

Keywords

Articulate Rise
Articulate Storyline
SCORM
Learning Management Systems
WordPress
Drupal
Webflow
React
Vue
Web Analytics
Tag Management
User Testing
Accessibility Testing
Adobe Acrobat
Document Accessibility
Artificial Intelligence
Automation
Instructional Design
Learning Objectives
Storyboarding
Content Management Systems
Custom Web Development
Hosting
Integrations
Deployment
Quality Assurance
User Experience Design
Digital Product Development
Project Scoping
Resource Planning

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