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Added 4 months ago
ID
Melitron Corporation
Guelph, ON
Full-time
Business Development Manager, Contract Manufacturing
Added 9 days ago
Host Ambassador, Kitchener/Waterloo – ON
Canada Homestay Network
Kitchener, ON
Contract
Relationship Manager - Guelph Canada Homestay Network
Added 1 month ago
Finance Manager- Audit & Special Reports- Full-Time
YMCA of Three Rivers
Cambridge, ON
$110,000 to $120,000 CAD / year
Full-time
Cambridge – Manager of Finance, Audit & Special Reports
Added 8 days ago
Adult Program Supervisor - Full Time
YMCA of Three Rivers
Cambridge, ON
$50,000 to $55,000 CAD / year
Full-time
The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient…
Added 2 days ago
Environmental Project Manager (Intermediate)
SLR Consulting
Guelph, ON · Toronto, ON · Ottawa, ON · Markham, ON
Full-time
As our new Environmental Project Manager (Intermediate), you will play an important role on a team whose work is essential to achieving this goal.
Added 1 day ago
Environmental Project Manager (Intermediate)
SLR Consulting
Toronto, ON
Full-time
As our new Environmental Project Manager (Intermediate), you will play an important role on a team whose work is essential to achieving this goal.
Added 1 day ago
Environmental Project Manager (Intermediate)
SLR Consulting
Markham, ON
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Added 1 day ago
Environmental Project Manager (Intermediate)
SLR Consulting
Ottawa, ON
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As our new Environmental Project Manager (Intermediate), you will play an important role on a team whose work is essential to achieving this goal.
Added 1 day ago
Environmental Project Manager (Intermediate)
SLR Consulting
Guelph, ON
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As our new Environmental Project Manager (Intermediate), you will play an important role on a team whose work is essential to achieving this goal.
Added 2 days ago
Support Services Worker - Temporary Casual
Hopewell Support Services
Guelph, ON
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…developmental and physical disabilities across multiple sites in Guelph-Wellington,…
Added 24 days ago
Account Manager-Truck Sales-Kitchener
Altruck Rentals
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Altruck International Truck Centres is seeking an experienced and motivated Account Manager to join our New Truck Sales team at our Kitchener location (48 Ardelt Avenue).
Added 3 days ago
Manager External Engagement
University of Guelph
Guelph, ON
This position is represented by the agreement between the Professional Staff Association and the University of Guelph.
Added 4 days ago
Financial Planner - Guelph
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Guelph, ON
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Added 3 days ago
Healthcare Professional
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…be required to perform additional job tasks required by the…
Added 5 days ago
EarlyON Supervisor Quality and Experince
YMCA of Three Rivers
Kitchener, ON · ON
Up to $75,000 CAD / year
Contract
The YMCA of Three Rivers is a charitable organization proudly serving the communities of Guelph-Wellington, Stratford-Perth, and Waterloo Region. We aspire to build connected and resilient…
Added 4 days ago
Support Services Worker - Temporary Part Time (6 months)
Hopewell Support Services
Guelph, ON
…developmental and physical disabilities across multiple sites in Guelph-Wellington,…
Added 4 days ago
Support Services Worker - Regular Casual
Hopewell Support Services
Guelph, ON
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…developmental and physical disabilities across multiple sites in Guelph-Wellington,…
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Financial Services Associate - Full Time
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Guelph, ON
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Added 4 days ago
Account Manager
Sandbox Software Solutions
Guelph, ON
Full-time
Are you a relationship-builder who thrives on helping clients succeed and spotting opportunities before they become challenges? Sandbox Software is looking for an Account Manager to help us…
Added 5 days ago
Branch Manager II - Stone Square
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Guelph, ON
$90,000 to $94,000 CAD / year
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The Branch Manager II is accountable for providing leadership and direction to a team of financial services and sales professionals while supporting Meridian’s mission statement. The…
Added 6 days ago
Property Manager - CMRAO licensed, Golden Horseshoe & Waterloo Region
Larlyn Property Management
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Property Manager to add to our Ontario condominium management team for Golden Horseshoe & Waterloo Region (Kitchener, Cambridge, Guelph, Hamilton, and Burlington)
Added 5 days ago
Senior Procurement and Contract Specialist
Agricorp
Guelph, ON
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Reporting to the Manager, Corporate Services, the Senior Procurement & Contract Specialist provides strategic leadership, advice, and consultation on the procurement of goods and services…
Added 23 days ago
Store Manager
Chatters Limited Partnership
Guelph, ON
Contract
We are looking for a Store Manager at our Stone Road Mall, Guelph Retail Salon!
Added 16 days ago
National Key Account Manager (Auto)
Wurth Canada
Guelph, ON
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This position is ideally located in the greater GTA and surrounding area. As a National Key Account Manager, you will contribute to our long-term business growth strategy for Wurth Canada.
Added 1 month ago
Management Trainee
Enterprise
Guelph, ON
Full-time
Whether you see yourself in sales, business development, customer service, retail management, or operations, as a manager in training, you can count on a career path with a clear beginning…

Sandbox Software Solutions

Account Manager

Guelph, ON, Canada

Pay: Base salary of $65,000 to $80,000 plus incentive-based compensation
Job type: Full-time
Workplace: Hybrid
Apply by: Oct 15, 2026
Posting language: English
Posted: Sep 15, 2026

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Original job description

Are you a relationship-builder who thrives on helping clients succeed and spotting opportunities before they become challenges? Sandbox Software is looking for an Account Manager to help us amplify good by supporting some of Canada’s leading non-profit, healthcare, public sector, and mission-driven organizations.

This isn’t your average account management role. You’ll be the trusted advisor and day-to-day relationship lead for a portfolio of clients, helping them navigate digital initiatives while uncovering opportunities to expand and enhance the impact of their websites, hosting environments, accessibility programs, and digital services. Working closely with our delivery, support, and leadership teams, you’ll help ensure every client experience is strategic, responsive, and built for long-term success.

Here are details:

Role Description

The Account Manager is responsible for managing and growing key client relationships, supporting retention and expansion across assigned accounts, and ensuring clients experience responsive, strategic, and well-coordinated service throughout their journey with Sandbox.

This role leads day-to-day account strategy for assigned clients, identifies opportunities to expand services, and works closely with internal teams to support successful delivery. The Account Manager will be the primary point of contact throughout the project lifecycle.

The Account Manager works closely with other team members and departments to provide client leadership, support accurate scoping and forecasting, guide smooth transitions, and strengthen long-term client satisfaction and account health.

Work Hours: Full-time, 37.5 hours

Location: Hybrid, remote and at our Guelph location a minimum of two days a week

Expected Skills and Experience

5+ years in account management, client service, business development, or delivery within a digital agency or technology services environment
Proven experience managing key client relationships, account growth, renewals, and retention
Strong commercial awareness, with the ability to identify opportunities, manage risks, and support revenue growth
Strong ability to coordinate across sales, delivery, operations, and leadership teams
Experience leading or supporting proposals, estimates, statements of work, renewals, and client presentations
Excellent communication, organization, follow-up, negotiation, and relationship management skills
Ability to manage multiple accounts, priorities, risks, and timelines with strong attention to detail
Sound judgment, practical problem-solving skills, and a proactive client-focused mindset
Experience working with web, software, or digital transformation services
Experience using CRM, project management tools, reporting frameworks, and pipeline tracking
Experience leveraging AI or automation tools to improve efficiency is an asset
Written and spoken French proficiency is an asset

Responsibilities

Account Growth and Pipeline Management

Contribute to account growth efforts by identifying client needs, expansion opportunities, renewals, and potential next steps
Contribute to revenue targets through account expansion, renewals, repeat work, and strong client retention
Maintain visibility into opportunities across assigned accounts and drive timely follow-up with clients and internal teams
Keep client information, opportunities, pipeline activity, and account plans current in internal systems.

Client Leadership and Relationship Management

Build trusted client relationships through proactive communication, responsiveness, business understanding, and sound judgment
Understand client priorities, challenges, goals, and decision-making context to help align Sandbox services to their needs
Identify opportunities to deepen partnerships and bring forward strategic opportunities, risks, or decisions
Represent Sandbox confidently in client meetings, strategic check-ins, renewal conversations, and follow-up discussions

Proposal, Scoping, and Solution Development

Lead or support proposals, estimates, statements of work, renewals, and client presentations for assigned accounts
Work with internal teams to clarify scope, timelines, assumptions, pricing inputs, risks, and delivery approach
Ensure client-facing materials are accurate, clear, commercially sound, and aligned with agreed expectations
Escalate delivery risks, scope questions, margin concerns, or strategic decisions with clear recommendations

Account and Delivery Coordination

Coordinate with delivery teams to support clear handoffs, timely updates, issue resolution, and alignment on client expectations
Track client feedback, project status, scope questions, risks, and opportunities that may affect account performance or the client experience
Anticipate concerns early and help coordinate practical solutions with the appropriate internal leads

Internal Collaboration

Work collaboratively to set priorities for assigned accounts
Share client context, expectations, feedback, and account insights to help teams deliver effectively
Contribute to account planning, forecasting, reporting, and continuous improvement efforts
Model accountability, responsiveness, and client-focused service in day-to-day collaboration

Portfolio Performance

Track account activity, revenue opportunities, client satisfaction indicators, and key updates for assigned accounts
Contribute to forecasting, account reporting, pipeline updates, and portfolio-level visibility as required
Recommend process improvements that strengthen delivery consistency, account health, and the overall client experience

Strategy and Growth

Bring forward ideas that improve account management, client communication, service delivery, and growth planning
Stay informed about client sectors, digital trends, tools, and technologies relevant to Sandbox’s work
Share client and market insights that may inform service development, positioning, or account strategy
Support Client Experience initiatives that strengthen retention, growth, client satisfaction, and delivery consistency

Expected Values

Energy, enthusiasm and a passion
A commitment to Amplifying Good in your community
Pride and accountability in your work (doing it right the first time)
Respect and attentiveness to customers, partners, and co-workers
Honesty and transparency in your relationships
An ongoing commitment to doing even better next time
Supporting and fostering your own personal and professional growth, as well as that of others.

Compensation

Base salary of $65,000 to $80,000 plus incentive-based compensation
Health Spending Account
RRSP matching
Company-provided laptop and software tools

Sandbox welcomes applications from any qualified persons. Please send your resume and cover letter to [email protected]. Only those selected for an interview will be contacted. Should you require accommodation during the interview process, please let us know.

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More about this job

Responsibilities

Manage and grow key client relationships by serving as a trusted advisor and primary point of contact throughout the project lifecycle. Coordinate with internal delivery and leadership teams to ensure strategic service delivery and identify opportunities for account expansion.

Requirements

Requires 5+ years of experience in account management or client service within a digital agency or technology environment. Candidates should possess strong commercial awareness and experience managing proposals, renewals, and digital transformation services.

Skills

Account Management
Business Development
Revenue Growth
Proposal Development
Statement Of Work
CRM
Project Management Tools
Digital Transformation
Negotiation
Strategic Planning
Pipeline Tracking
Risk Management
Client Retention
Communication
Organization

Benefits

Health Spending Account
RRSP Matching
Company-provided Laptop
Software Tools
Incentive-based Compensation

Visa sponsorship

Not detected in the job text

Keywords

Digital Agency
Technology Services
CRM
Pipeline Tracking
Digital Transformation
SOW
Account Planning
Client Satisfaction
Web Hosting
Accessibility Programs
Digital Services
Forecasting
Revenue Targets
Account Health
AI Tools
Automation

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