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Added 11 mins ago
SH
Recreation Worker, Certified
Shared Health-Soins Communs
Elkhorn, MB
- Internship
Added 11 mins ago
SH
Recreation Worker, Uncertified
Shared Health-Soins Communs
Brandon, MB
- Internship
The activity/recreation worker will develop and provide recreation programs focused on promoting the health,wellness, and recovery (physical and mental) of the clients. The…
Added 11 mins ago
Health Care Social Worker B (BSW) - Social Work
Nova Scotia Health and IWK Health
Windsor, NS
The Health Care Social Worker is a member of the interdisciplinary health care team providing collaborative, holistic care on the primary to quaternary care continuum. Social Workers are…
Added 27 mins ago
SH
Activity Instructor 2
Shared Health-Soins Communs
Brandon, MB
- Internship
…manager, the incumbent assists in providing care, supervision and support for clients and caregivers through a variety of appropriate activities that assist the client to attain their…
Added 27 mins ago
SH
Activity Instructor 2
Shared Health-Soins Communs
Brandon, MB
- Internship
…manager, the incumbent assists in providing care, supervision and support for clients and caregivers through a variety of appropriate activities that assist the client to attain their…
Added 27 mins ago
UO
Physician Support Coord IV
University of Rochester Medicine
SK
- Full-time
…Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color,…
Added 5 hours ago
SH
Back of House - Prep Cook
Sandman Hotel Group
Sherwood Park, AB
- Full-time
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 5 hours ago
SH
Back of House - Supervisor, Culinary
Sandman Hotel Group
Sherwood Park, AB
- Full-time
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 6 hours ago
Activity Instructor 2
Winnipeg Regional Health Authority
Brandon, MB
…manager, the incumbent assists in providing care, supervision and support for clients and caregivers through a variety of appropriate activities that assist the client to attain their…
Added 6 hours ago
Activity Instructor 2
Winnipeg Regional Health Authority
Brandon, MB
…manager, the incumbent assists in providing care, supervision and support for clients and caregivers through a variety of appropriate activities that assist the client to attain their…
Added 6 hours ago
Recreation Worker, Certified
Winnipeg Regional Health Authority
Elkhorn, MB
Added 7 hours ago
A
Ingénieur éLectrique
Actalent
Montreal, QC
- $50 to $67 CAD / hour
- Contract
…initial studies through to detailed design and construction support, with an emphasis on medium- and low-voltage…
Added 8 hours ago
BC
Social Worker
Brant Community Healthcare System
Brantford, ON
- Full-time
…Social Workers and Social Service Workers. The registered social worker will work within an interdisciplinary team model of care and implement a full scope of practice in clinical care…
Added 10 hours ago
Front of House - Host/Hostess
Northland Properties
Edmonton, AB
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 10 hours ago
Back of House - Prep Cook
Northland Properties
Sherwood Park, AB
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 10 hours ago
Back of House - Supervisor, Culinary
Northland Properties
Sherwood Park, AB
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 11 hours ago
A
WHS Specialist
Amazon
Hamilton, ON
- Full-time
Experience in worker's compensation case management
Added 11 hours ago
MI
Loss Prevention Manager
Marriott International
Toronto, ON
- Full-time
Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Added 11 hours ago
A
WHS Specialist
Amazon
Belleville, ON
- Full-time
Experience in worker's compensation case management
Added 11 hours ago
FH
Social Worker, Acute & Sub-acute Care
Fraser Health
Chilliwack, BC
- Part-time
…to the Professional Practice Chief, Social Work, the Social Worker, Acute Care provides therapeutic clinical counselling services to patients and families in the assigned clinical area…
Added 11 hours ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
…loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant…
Added 11 hours ago
M
Back of House - Line Cook
Moxies
Calgary, AB
- Full-time
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 12 hours ago
A
Specialiste Qualité - Produits Electroniques
Actalent
MB · Saint-Laurent, MB
- $30 to $45 CAD / hour
- Contract
Added 12 hours ago
A
Ingénieur Qualité Fournisseurs / Supplier Quality Engineer
Actalent
MB · Saint-Laurent, MB
- $40 to $60 CAD / hour
- Contract
Added 12 hours ago
FH
Social Worker, Acute & Sub-acute Care
Fraser Health Authority
Chilliwack, BC
- $44.85 to $56.02 CAD / hour
- Part-time
…to the Professional Practice Chief, Social Work, the Social Worker, Acute Care provides therapeutic clinical counselling services to patients and families in the assigned clinical area…

Sandman Hotel Group

Loyalty & Guest Feedback Coordinator

BC, Canada
West Vancouver, BC, Canada

COMPENSATION RANGE: $60,000-70,000 · Full-time

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Job details

Pay: COMPENSATION RANGE: $60,000-70,000
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)

LOCATION: Support Centre, Vancouver, BC

EMPLOYMENT TYPE: Full Time

COMPENSATION RANGE: $60,000-70,000

BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role

Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant brands.

The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online reputation dashboards, location listings, reporting platforms, and mobile/desktop admin tools. Proficiency in Microsoft Office, Excel (including Power Query), PowerBI and PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant asset.

Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful candidate must be able to manage multiple projects across various platforms while supporting the integration of voice of customer, guest feedback and online reputation data into broader marketing efforts, including weekly, monthly, quarterly, yearly and ad hoc reporting. We’re looking for someone who is adaptable, comfortable working flexible hours, and eager to contribute new ideas within an evolving and fast-paced hospitality environment.

Key Responsibilities

Provide support to current and legacy hotel & restaurant loyalty program members.
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Interact with guests and hotel/restaurant management to address and resolve issues promptly and professionally, closing the loop.
Analyze guest feedback data through scorecards, metrics & surveys.
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Work in coordination with hotel/restaurant Guest Services and Marketing teams.
Support departmental projects and development related to hotel/restaurant systems.

Qualifications & Skills

Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy platforms is a strong asset.
Analytical & Reporting Skills: High attention to detail with proven ability to analyze data, generate reports & PPT decks (weekly, monthly, quarterly, yearly, ad hoc), and evaluate program performance using metrics, scorecards and surveys.
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse initiatives simultaneously with strong time management and organizational skills. Proactive in bringing forward innovative ideas to improve processes and enhance customer experience.
Cross-functional Collaboration: Ability to effectively lead and participate in cross-functional initiatives, working with internal departments and external partners across various organizational levels, including senior management, operational teams, and marketing stakeholders.
Communication & Interpersonal Skills: Strong written and verbal communication skills with the ability to influence, present ideas clearly, and collaborate across teams and brands. Excellent interpersonal skills to build and maintain productive working relationships.
Customer-Centric Mindset: Experience working with Voice of Customer programs and a demonstrated passion for improving guest experience through feedback.
Flexibility & Adaptability: Comfortable working in a fast-paced, evolving environment with flexible hours, multiple systems, and mobile/desktop platforms.
Languages: Fluency in written and spoken English is required. Bilingualism in French and/or Spanish is considered an asset.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

Support loyalty program members and coordinate guest feedback follow-ups, including resolving issues and administering letters, certificates, gift cards, and profile or points updates. Analyze guest feedback and program performance, prepare recurring and ad hoc reports, and collaborate on voice-of-customer initiatives, documentation, and hospitality systems projects.

Requirements

Candidates need hospitality experience in areas such as call centers, front desks, guest relations, guest feedback, or back-office administration, along with strong Microsoft Office, Excel with Power Query, Power BI, PowerPoint, and Oracle Reporting skills. The role also requires analytical and reporting ability, strong organization and communication, experience supporting voice-of-customer projects, and flexibility across multiple systems and teams.

Skills

Hospitality Operations
Guest Relations
Voice of Customer
Guest Feedback Analysis
Online Reputation Management
Microsoft Excel
Power Query
Power BI
Microsoft PowerPoint
Oracle Reporting
Data Analysis
Reporting
Project Management
Cross-Functional Collaboration
Customer Service
Communication

Benefits

Health Insurance
Dental Insurance
Vision Insurance
RRSP
Paid Time Off
Employee Perks

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Loyalty Programs
Voice of Customer
Guest Feedback
Online Reputation
Listings Management
Gift Cards
Microsoft Office
Microsoft Excel
Power Query
Power BI
Microsoft PowerPoint
Oracle Reporting
Opera Cloud PMS
Reporting and Analytics
TravelClick GMS
GV360
iHotelier
Galaxy
Google Listings
Scorecards
Metrics
Surveys
Guest Services
Reservations
Data Analysis
Project Management
Cross-Functional Collaboration
Customer Experience
Reputation Dashboards

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