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Added 5 mins ago
Business Development Specialist, Pharmacy
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Mississauga, ON
University degree, preferably in Health Sciences, Business, Sales and Marketing, or a related field.
Added 5 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Stratford, ON
Performance bonuses (in-store sales or management position);
Added 5 mins ago
Starbucks Barista (Winter Season 2026/2027)
Northland Properties
North Vancouver, BC
The Starbucks Barista role is a customer-facing position, focusing on serving hot and cold quick-service food and drink items, and helping ensure that visitors have a fun, relaxing…
Added 5 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Victoria, BC
Performance bonuses (in-store sales or management position);
Added 5 mins ago
MI
Information Technology Project Coordinator
Micronetbd Inc
Toronto, ON
- Full-time
…their businesses. Micronetbd focuses on solving challenges in marketing, client services, sales, and acquisition integration through modern, automated workflows. By staying current with the…
Added 5 mins ago
BC
National Manager, Customer Experience
Belron Canada inc
Montreal, QC
- Full-time
…and anticipating emerging trends to maintain our leadership position. Your strong leadership skills and proven omnichannel experience will enable you to develop a deep understanding of our…
Added 20 mins ago
B
Client Delivery Associate
BMO
Pickering, ON · Toronto, ON · FCP
- Full-time
Bachelor’s degree preferred; Business Administration, Finance or Marketing preferred. Any other related discipline or commensurate work experience considered.
Added 20 mins ago
B
Product Manager, Strategic Ventures
BCAA
Burnaby, BC · *Head Office
- Full-time
A certificate in business, marketing, technology or another relevant field, or an equivalent combination of education and experience.
Added 20 mins ago
OC
Fund Development Officer, Monthly Giving (Acquisition)
Oxfam Canada
Ottawa, ON
- Full-time
Work closely with Direct Response and Marketing Team to ensure that details of stewardship plans are coordinated and communicated to all involved internal stakeholders, and that the annual…
Added 20 mins ago
RB
Manager, Culinary Innovation, Burger King, Canada
Restaurant Brands International
Toronto, ON · Corp - Toronto Corporate Office
- Full-time
Lead ongoing work with RBI/RSI procurement, marketing and operations teams to address Canada’s COGs priorities and support continued franchisee profitability.
Added 20 mins ago
IF
Underwriter II, Commercial Lines - Fleet
Intact FC
Calgary, AB · AB
- Full-time
This position is hybrid with a minimum of 2 days a week in our Edmonton or Calgary AB office.
Added 20 mins ago
C
Sommelier (8th Street Liquor M35) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Reporting to the Senior Manager, Liquor, responsibilities for this position include the following:
Added 35 mins ago
ED
Senior Adaptive Designer
Equator Design
Toronto, ON
- $82,000 to $92,000 CAD / year
- Full-time
Added 35 mins ago
Analyst or Associate, Investment Banking, Corporate Finance Advisory - Toronto, ON
Scotiabank
Toronto, ON
Facilitate the execution of ratings advisory mandates including supporting drafting of rating agency presentations and marketing materials for transactions, liaising with credit rating…
Added 35 mins ago
MI
Oiler / Sander
Mondelēz International
Hamilton, ON · Plant - Hamilton, Canada
- Full-time


Salary and Benefits:

The expected annualized salary range for this position is $45,128.00 to $68,630.00 CAD depending on several factors such as experience, skills,…
Added 35 mins ago
MI
Industrial Maintenance Millwright - 433A
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Hamilton, ON · Plant - Hamilton, Canada
- Full-time
Ø This position occurs in a food manufacturing setting (plant environment).
Added 35 mins ago
MI
Industrial Maintenance Millwright - 433A
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Hamilton, ON · Plant - Hamilton, Canada
- Full-time
Ø This position occurs in a food manufacturing setting (plant environment).
Added 35 mins ago
Software Developer I
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…Operations, Business Intelligence, Data Engineering, Digital, and Marketing to build models, surface insights, and contribute to transformation initiatives across the customer…
Added 35 mins ago
LM
Head of Digital Performance
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- Full-time
Passionate about digital marketing, data, and innovation, this individual leverages their expertise to develop high-performing strategies that generate a tangible impact on our business…
Added 35 mins ago
KB
Department Manager - Inside LBM/Kitchens/Bath/Flooring/Paint/Household/Decor
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- Full-time
Department Managers are responsible for the sales results and daily management of their area. This includes executing marketing campaigns, managing inventory, and participating in meetings…
Added 35 mins ago
LV
ASSISTANT.E GÉRANT.E JUNIOR-EN
La Vie En Rose
Quebec, QC
- Full-time
Performance bonuses (in-store sales or management position)
Added 35 mins ago
AC
Part-time Field Placement Officer, Child and Youth Care
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Ottawa, ON
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Experience using marketing and public relations skills would be preferred;
Added 35 mins ago
DF
Senior Brand Manager, Canada
Designs for Health
Toronto, ON
- Full-time
Working closely with U.S. marketing leadership, Canadian commercial teams, and specialized agency partners, this position will leverage and adapt global brand strategies, assets, and…
Added 35 mins ago
BC
Inside Sales Representative
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Moncton, NB
- Full-time
…industry trends. The role requires strong collaboration with marketing and product teams, disciplined CRM management, and a proactive approach to achieving sales targets through category…
Added 51 mins ago
P
Peloton Expert (Part-Time) - Sherway Gardens Etobicoke
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Toronto, ON
- Part-time
Contribute to all store activities, including inventory management, merchandising, marketing, and other duties as assigned

Sandman Hotel Group

Loyalty & Guest Feedback Coordinator

BC, Canada
West Vancouver, BC, Canada

COMPENSATION RANGE: $60,000-70,000 · Full-time

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Job details

Pay: COMPENSATION RANGE: $60,000-70,000
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)

LOCATION: Support Centre, Vancouver, BC

EMPLOYMENT TYPE: Full Time

COMPENSATION RANGE: $60,000-70,000

BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role

Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant brands.

The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online reputation dashboards, location listings, reporting platforms, and mobile/desktop admin tools. Proficiency in Microsoft Office, Excel (including Power Query), PowerBI and PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant asset.

Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful candidate must be able to manage multiple projects across various platforms while supporting the integration of voice of customer, guest feedback and online reputation data into broader marketing efforts, including weekly, monthly, quarterly, yearly and ad hoc reporting. We’re looking for someone who is adaptable, comfortable working flexible hours, and eager to contribute new ideas within an evolving and fast-paced hospitality environment.

Key Responsibilities

Provide support to current and legacy hotel & restaurant loyalty program members.
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Interact with guests and hotel/restaurant management to address and resolve issues promptly and professionally, closing the loop.
Analyze guest feedback data through scorecards, metrics & surveys.
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Work in coordination with hotel/restaurant Guest Services and Marketing teams.
Support departmental projects and development related to hotel/restaurant systems.

Qualifications & Skills

Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy platforms is a strong asset.
Analytical & Reporting Skills: High attention to detail with proven ability to analyze data, generate reports & PPT decks (weekly, monthly, quarterly, yearly, ad hoc), and evaluate program performance using metrics, scorecards and surveys.
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse initiatives simultaneously with strong time management and organizational skills. Proactive in bringing forward innovative ideas to improve processes and enhance customer experience.
Cross-functional Collaboration: Ability to effectively lead and participate in cross-functional initiatives, working with internal departments and external partners across various organizational levels, including senior management, operational teams, and marketing stakeholders.
Communication & Interpersonal Skills: Strong written and verbal communication skills with the ability to influence, present ideas clearly, and collaborate across teams and brands. Excellent interpersonal skills to build and maintain productive working relationships.
Customer-Centric Mindset: Experience working with Voice of Customer programs and a demonstrated passion for improving guest experience through feedback.
Flexibility & Adaptability: Comfortable working in a fast-paced, evolving environment with flexible hours, multiple systems, and mobile/desktop platforms.
Languages: Fluency in written and spoken English is required. Bilingualism in French and/or Spanish is considered an asset.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

Support loyalty program members and coordinate guest feedback follow-ups, including resolving issues and administering letters, certificates, gift cards, and profile or points updates. Analyze guest feedback and program performance, prepare recurring and ad hoc reports, and collaborate on voice-of-customer initiatives, documentation, and hospitality systems projects.

Requirements

Candidates need hospitality experience in areas such as call centers, front desks, guest relations, guest feedback, or back-office administration, along with strong Microsoft Office, Excel with Power Query, Power BI, PowerPoint, and Oracle Reporting skills. The role also requires analytical and reporting ability, strong organization and communication, experience supporting voice-of-customer projects, and flexibility across multiple systems and teams.

Skills

Hospitality Operations
Guest Relations
Voice of Customer
Guest Feedback Analysis
Online Reputation Management
Microsoft Excel
Power Query
Power BI
Microsoft PowerPoint
Oracle Reporting
Data Analysis
Reporting
Project Management
Cross-Functional Collaboration
Customer Service
Communication

Benefits

Health Insurance
Dental Insurance
Vision Insurance
RRSP
Paid Time Off
Employee Perks

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Loyalty Programs
Voice of Customer
Guest Feedback
Online Reputation
Listings Management
Gift Cards
Microsoft Office
Microsoft Excel
Power Query
Power BI
Microsoft PowerPoint
Oracle Reporting
Opera Cloud PMS
Reporting and Analytics
TravelClick GMS
GV360
iHotelier
Galaxy
Google Listings
Scorecards
Metrics
Surveys
Guest Services
Reservations
Data Analysis
Project Management
Cross-Functional Collaboration
Customer Experience
Reputation Dashboards

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