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Added 38 mins ago
Volunteer Coordinator
Winnipeg Regional Health Authority
MB · To Be Determined, MB
The Coordinator - Volunteer Services will oversee and provide service to volunteer operations in designated geographical area of Prairie Mountain Health.
Added 1 hour ago
UO
Intermediate Coordinator, Academic Program Management
University of Ottawa
Ottawa, ON · Lamoureux Hall
- Full-time
Reporting to the Senior Specialist of Academic Program Management, responsible for executing logistical activities related to the delivery of programs within a faculty, service or research…
Added 1 hour ago
C
Overhead Crane Technician - FIFO 14/14
Convergint
Regina, SK
- Internship
Collaborate with the other team members consistently to improve overall operations.
Added 1 hour ago
Coordinator, North East Specialized Geriatric Centre
Health Sciences North
Sudbury, ON
Provide leadership and direction through planning and organizing of the day-to-day operations of the Regional Outpatient
Added 1 hour ago
Coordinator, North East Specialized Geriatric Centre
Health Sciences North
Sudbury, ON
Provide leadership and direction through planning and organizing of the day-to-day operations of the Regional Outpatient
Added 2 hours ago
C
Event Coordinator – Rockies, AB
Cantrav
Canmore, AB
- Full-time
Cantrav is seeking an organized, adaptable, and highly motivated Event Coordinator to support both our Program Operations and Event Production teams.
Added 2 hours ago
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Event Coordinator – Montreal, QC
Cantrav
Montreal, QC
- Full-time
Cantrav is seeking an organized, adaptable, and highly motivated Event Coordinator to support both our Program Operations and Event Production teams.
Added 4 hours ago
V
Project & Shutdown Management Lead
Vale
Canada
- Full-time
These permanent positions will be on a 4x10s schedule, working either Monday to Thursday or Tuesday to Friday at our Long Harbour Operations Site.
Added 5 hours ago
PH
Clinical Dietitian, Nutrition and Rehabilitation - BC Cancer - Abbotsford
Provincial Health Services Authority
Abbotsford, BC
- Part-time
Under the general supervision of the Clinical Coordinator as well as clinical direction from the Provincial Program Lead, Nutrition & Rehabilitation, performs clinical, education, community…
Added 6 hours ago
LL
Coordinator, Records Management & Privacy
Lac La Biche County
Lac la Biche, AB
- Full-time
Lead the development, implementation, maintenance, and continuous improvement of the County's Records and Information Management Program.
Added 6 hours ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online…
Added 6 hours ago
UG
Clinic and Outreach Coordinator
UNB Geodesy & Geomatics Engineering
Fredericton, NB
- Full-time
Reporting to the Director, the Clinic and Outreach Coordinator is responsible for the smooth and reliable administration of overall operations of the two clinics in a fast-paced environment…
Added 6 hours ago
TH
Office Manager & People Operations Coordinator (Cranbrook, BC)
The Headhunters Recruitment
Cranbrook, BC
- Full-time
We're looking for an Office Manager & People Operations Coordinator to join a well-established and highly respected professional services firm in the financial sector, based in Cranbrook,…
Added 7 hours ago
CH
Quality Inventory Control Coordinator
Cardinal Health Canada
Concord, ON
- Full-time
We are hiring for a Quality Inventory Control Coordinator for the Mississauga site.
Added 7 hours ago
CH
Quality Inventory Control Coordinator
Cardinal Health Canada
Mississauga, ON
- Full-time
We are hiring for a Quality Inventory Control Coordinator for the Mississauga site.
Added 7 hours ago
UO
Outdoor Centre Customer Service Supervisor (Rental Shop) -Faculty of Kinesiology
University of Calgary
Calgary, AB
- Part-time
Ensures that problems and issues with equipment, programs, or memberships are effectively communicated back to program coordinators, equipment and services coordinator, and affected clients.
Added 7 hours ago
C
Overhead Crane Technician - FIFO 14/14
Convergint
Fort McMurray, AB
- Internship
Collaborate with the other team members consistently to improve overall operations.
Added 7 hours ago
CH
Quality Inventory Control Coordinator
Cardinal Health
Vaughan, ON · Canada-NSC
- Full-time
We are hiring for a Quality Inventory Control Coordinator for the Mississauga site.
Added 8 hours ago
Loyalty & Guest Feedback Coordinator
Northland Properties
Vancouver, BC
The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online…
Added 8 hours ago
ML
Shipping and receiving coordinator
Mezza Lebanese Kitchen Production Centre
Dartmouth, NS
- From $27.46 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 8 hours ago
TR
People & Culture (Hybrid)
Traction Rec
Vancouver, BC
- Full-time
We’re looking for a People & Office Coordinator to join our lean People & Culture team and help keep our office operations and people programs running smoothly. This is a great opportunity…
Added 8 hours ago
BH
Coordinator, Client Engagement, Partnership and Health Equity
Bruyère Health
Ottawa, ON
- Full-time
Mental health support through our Employee and Family Assistance Program
Added 8 hours ago
A
PSW Coordinator - AgeCare Woodhaven
AgeCare
Markham, ON · AgeCare Woodhaven
- Full-time
The PSW Coordinator reporting to the Director of Care works collaboratively with the senior management team to plan, organize, direct and coordinate resident personal care services within…
Added 8 hours ago
Project Engineer
Kiewit
Oakville, ON · Toronto, ON · Etobicoke, ON
Eastern Canada District's projects include highways, bridges, mass transit, mine site development & open pit operations, hydroelectric powerhouses, wind-power plants, dams & industrial. The…
Added 8 hours ago
GC
REQ26-146- Coordinator-Talent Management and Organizational Development
Glencore Canada
Quebec, QC
- Full-time
COORDINATOR – TALENT MANAGEMENT AND ORGANIZATIONAL DEVELOPMENT- 2nd Posting

Sandman Hotel Group

Loyalty & Guest Feedback Coordinator

BC, Canada
West Vancouver, BC, Canada

COMPENSATION RANGE: $60,000-70,000 · Full-time

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Job details

Pay: COMPENSATION RANGE: $60,000-70,000
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)

LOCATION: Support Centre, Vancouver, BC

EMPLOYMENT TYPE: Full Time

COMPENSATION RANGE: $60,000-70,000

BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role

Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant brands.

The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online reputation dashboards, location listings, reporting platforms, and mobile/desktop admin tools. Proficiency in Microsoft Office, Excel (including Power Query), PowerBI and PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant asset.

Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful candidate must be able to manage multiple projects across various platforms while supporting the integration of voice of customer, guest feedback and online reputation data into broader marketing efforts, including weekly, monthly, quarterly, yearly and ad hoc reporting. We’re looking for someone who is adaptable, comfortable working flexible hours, and eager to contribute new ideas within an evolving and fast-paced hospitality environment.

Key Responsibilities

Provide support to current and legacy hotel & restaurant loyalty program members.
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Interact with guests and hotel/restaurant management to address and resolve issues promptly and professionally, closing the loop.
Analyze guest feedback data through scorecards, metrics & surveys.
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Work in coordination with hotel/restaurant Guest Services and Marketing teams.
Support departmental projects and development related to hotel/restaurant systems.

Qualifications & Skills

Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy platforms is a strong asset.
Analytical & Reporting Skills: High attention to detail with proven ability to analyze data, generate reports & PPT decks (weekly, monthly, quarterly, yearly, ad hoc), and evaluate program performance using metrics, scorecards and surveys.
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse initiatives simultaneously with strong time management and organizational skills. Proactive in bringing forward innovative ideas to improve processes and enhance customer experience.
Cross-functional Collaboration: Ability to effectively lead and participate in cross-functional initiatives, working with internal departments and external partners across various organizational levels, including senior management, operational teams, and marketing stakeholders.
Communication & Interpersonal Skills: Strong written and verbal communication skills with the ability to influence, present ideas clearly, and collaborate across teams and brands. Excellent interpersonal skills to build and maintain productive working relationships.
Customer-Centric Mindset: Experience working with Voice of Customer programs and a demonstrated passion for improving guest experience through feedback.
Flexibility & Adaptability: Comfortable working in a fast-paced, evolving environment with flexible hours, multiple systems, and mobile/desktop platforms.
Languages: Fluency in written and spoken English is required. Bilingualism in French and/or Spanish is considered an asset.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

Support loyalty program members and coordinate guest feedback follow-ups, including resolving issues and administering letters, certificates, gift cards, and profile or points updates. Analyze guest feedback and program performance, prepare recurring and ad hoc reports, and collaborate on voice-of-customer initiatives, documentation, and hospitality systems projects.

Requirements

Candidates need hospitality experience in areas such as call centers, front desks, guest relations, guest feedback, or back-office administration, along with strong Microsoft Office, Excel with Power Query, Power BI, PowerPoint, and Oracle Reporting skills. The role also requires analytical and reporting ability, strong organization and communication, experience supporting voice-of-customer projects, and flexibility across multiple systems and teams.

Skills

Hospitality Operations
Guest Relations
Voice of Customer
Guest Feedback Analysis
Online Reputation Management
Microsoft Excel
Power Query
Power BI
Microsoft PowerPoint
Oracle Reporting
Data Analysis
Reporting
Project Management
Cross-Functional Collaboration
Customer Service
Communication

Benefits

Health Insurance
Dental Insurance
Vision Insurance
RRSP
Paid Time Off
Employee Perks

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Loyalty Programs
Voice of Customer
Guest Feedback
Online Reputation
Listings Management
Gift Cards
Microsoft Office
Microsoft Excel
Power Query
Power BI
Microsoft PowerPoint
Oracle Reporting
Opera Cloud PMS
Reporting and Analytics
TravelClick GMS
GV360
iHotelier
Galaxy
Google Listings
Scorecards
Metrics
Surveys
Guest Services
Reservations
Data Analysis
Project Management
Cross-Functional Collaboration
Customer Experience
Reputation Dashboards

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