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Added 57 mins ago
V
Project & Shutdown Management Lead
Vale
Canada
- Full-time
Manage, monitor, and report on project/shutdown costs, cash forecasts, and variance explanations with the Projects Controls Coordinator.
Added 1 hour ago
D
Account Director
Dexterra
Halifax, NS
- $60,000 to $65,000 CAD / year
- Full-time
…fast-paced setting and takes pride in delivering exceptional service during high-profile events and large-scale public…
Added 2 hours ago
FH
Registered Nurse/Registered Psychiatric Nurse, Community Mental Health & Substance Use Services
Fraser Health
Delta, BC · Langley (District), BC · White Rock, BC · Langley, British Columbia
- Temporary
…including MH&SUS Physicians, Primary Care Providers (GP/NP), Team Coordinator, Clinical Nurse Educators, and other health care professionals/providers in the identification and resolution…
Added 2 hours ago
LL
Coordinator, Records Management & Privacy
Lac La Biche County
Lac la Biche, AB
- Full-time
Added 2 hours ago
IS
Recruitment Coordinator
International SOS
ON · Ontario, Canada
- Internship
The Recruitment Coordinator will support the recruitment team and New Hire Recruitment processes. The successful candidate will work in tandem with the Recruitment Manager and Recruiters to…
Added 2 hours ago
E
Customer Service Coordinator
EXFO
Quebec, QC
- Full-time
Within the Customer Experience team, the Customer Service Coordinator is responsible for helping ensure customer priorities are effectively managed across the organization. Acting as a key…
Added 2 hours ago
SH
Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Added 3 hours ago
FA
Continuous Quality Improvement (CQI) Representative
Family and Children's Services Niagara
Welland, ON
- $28.38 to $35.89 CAD / hour
- Contract
Provides effective and timely customer service to all staff and seeks to develop professional working relationships across all sectors.
Added 3 hours ago
UG
Clinic and Outreach Coordinator
UNB Geodesy & Geomatics Engineering
Fredericton, NB
- Full-time
Reporting to the Director, the Clinic and Outreach Coordinator is responsible for the smooth and reliable administration of overall operations of the two clinics in a fast-paced environment…
Added 3 hours ago
FH
Learning & Development Coordinator
Fairmont Hotels & Resorts
Banff, AB
- Full-time
We are seeking a high-energy and versatile individual to join our team as a Learning and Development Coordinator at the Fairmont Banff Springs Hotel. In this role, you will be dedicated to…
Added 3 hours ago
NC
Sales and Service Coordinator
NAPA Canada
L'Orignal, ON
- Full-time
Possess excellent customer service and communication skills.
Added 3 hours ago
S
Patient Care Coordinator, Non-Union - C5 Trauma - Temporary Full-Time 2026-19079 (2026-19079)
Sunnybrook
Toronto, ON
- Full-time
The Patient Care Coordinator will be responsible for developing and maintaining individual patient care plans for all trauma service patients, developing, in collaboration with the team, an…
Added 3 hours ago
SH
Trades Helper 2 - Repost
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Under the general supervision of the Maintenance Coordinator or designate, the Trades Helper 2 - Carpentry is responsible for: assisting the carpenters with their duties including repairing…
Added 3 hours ago
SH
Cleaner (Part-time, Term)
Shared Health-Soins Communs
Winnipeg, MB
- Part-time
Responsible To: Facility & Communications Coordinator
Added 3 hours ago
eOne (1064652)
Lionsgate
Toronto, ON
Lionsgate Canada is actively seeking a Coordinator, Accounts Receivable to join the Accounts Receivable team. Reporting to the Accounts Receivable Manager, this role is responsible for…
Added 3 hours ago
FS
In Room Dining Coordinator (Winter Seasonal)
Four Seasons Hotels and Resorts
Whistler, BC · Four Seasons Whistler
- Full-time
…memorable guest experiences. As a Full Time Seasonal In Room Dining Coordinator, you’ll join a collaborative team that prepares and executes in room dining service with consistency,…
Added 3 hours ago
K&
Transportation logistics coordinator
KOCHWILSON & CO. LTD
Mississauga, ON
- From $36 CAD / hour
- Full-time
- On-site
Added 3 hours ago
CO
Compensation Analyst
City of Winnipeg
Winnipeg, MB
- Full-time
Under the direction of the Coordinator of Compensation & Classification this position performs a range of activities in the administration and support of compensation programs including…
Added 3 hours ago
CH
Quality Inventory Control Coordinator
Cardinal Health Canada
Concord, ON
- Full-time
We are hiring for a Quality Inventory Control Coordinator for the Mississauga site.
Added 3 hours ago
CH
Quality Inventory Control Coordinator
Cardinal Health Canada
Mississauga, ON
- Full-time
We are hiring for a Quality Inventory Control Coordinator for the Mississauga site.
Added 3 hours ago
SH
Transitions Care Lead
SE Health
ON · Halton, ON
- Full-time
Act as the primary point of contact for the hospital navigator/coordinator
Added 3 hours ago
UO
Outdoor Centre Customer Service Supervisor (Rental Shop) -Faculty of Kinesiology
University of Calgary
Calgary, AB
- Part-time
The Outdoor Centre Customer Service Supervisor will reports to the Coordinator, Outdoor Centre Equipment and Services. The position is based on a Tuesday to Saturday work schedule with a…
Added 3 hours ago
C
Transaction Management Coordinator
CBRE
Toronto, ON
- Full-time
As a CBRE Transaction Management Coordinator, you will support the real estate transaction management team and be responsible for client listings and voucher processing for a single office.
Added 4 hours ago
LI
Warranty Coordinator (18 Month Contract)
Leavitt Industrial Group
Langley (District), BC · Langley, BC
- Contract
…organization has spent decades building and investing in strong, service-driven businesses. We have grown into a distinct group of aligned companies that support a broad spectrum of…
Added 4 hours ago
C
Overhead Crane Technician - FIFO 14/14
Convergint
Fort McMurray, AB
- Internship
You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering…

Sandman Hotel Group

Loyalty & Guest Feedback Coordinator

BC, Canada
West Vancouver, BC, Canada

COMPENSATION RANGE: $60,000-70,000 · Full-time

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Job details

Pay: COMPENSATION RANGE: $60,000-70,000
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)

LOCATION: Support Centre, Vancouver, BC

EMPLOYMENT TYPE: Full Time

COMPENSATION RANGE: $60,000-70,000

BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role

Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant brands.

The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online reputation dashboards, location listings, reporting platforms, and mobile/desktop admin tools. Proficiency in Microsoft Office, Excel (including Power Query), PowerBI and PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant asset.

Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful candidate must be able to manage multiple projects across various platforms while supporting the integration of voice of customer, guest feedback and online reputation data into broader marketing efforts, including weekly, monthly, quarterly, yearly and ad hoc reporting. We’re looking for someone who is adaptable, comfortable working flexible hours, and eager to contribute new ideas within an evolving and fast-paced hospitality environment.

Key Responsibilities

Provide support to current and legacy hotel & restaurant loyalty program members.
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Interact with guests and hotel/restaurant management to address and resolve issues promptly and professionally, closing the loop.
Analyze guest feedback data through scorecards, metrics & surveys.
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Work in coordination with hotel/restaurant Guest Services and Marketing teams.
Support departmental projects and development related to hotel/restaurant systems.

Qualifications & Skills

Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy platforms is a strong asset.
Analytical & Reporting Skills: High attention to detail with proven ability to analyze data, generate reports & PPT decks (weekly, monthly, quarterly, yearly, ad hoc), and evaluate program performance using metrics, scorecards and surveys.
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse initiatives simultaneously with strong time management and organizational skills. Proactive in bringing forward innovative ideas to improve processes and enhance customer experience.
Cross-functional Collaboration: Ability to effectively lead and participate in cross-functional initiatives, working with internal departments and external partners across various organizational levels, including senior management, operational teams, and marketing stakeholders.
Communication & Interpersonal Skills: Strong written and verbal communication skills with the ability to influence, present ideas clearly, and collaborate across teams and brands. Excellent interpersonal skills to build and maintain productive working relationships.
Customer-Centric Mindset: Experience working with Voice of Customer programs and a demonstrated passion for improving guest experience through feedback.
Flexibility & Adaptability: Comfortable working in a fast-paced, evolving environment with flexible hours, multiple systems, and mobile/desktop platforms.
Languages: Fluency in written and spoken English is required. Bilingualism in French and/or Spanish is considered an asset.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

Support loyalty program members and coordinate guest feedback follow-ups, including resolving issues and administering letters, certificates, gift cards, and profile or points updates. Analyze guest feedback and program performance, prepare recurring and ad hoc reports, and collaborate on voice-of-customer initiatives, documentation, and hospitality systems projects.

Requirements

Candidates need hospitality experience in areas such as call centers, front desks, guest relations, guest feedback, or back-office administration, along with strong Microsoft Office, Excel with Power Query, Power BI, PowerPoint, and Oracle Reporting skills. The role also requires analytical and reporting ability, strong organization and communication, experience supporting voice-of-customer projects, and flexibility across multiple systems and teams.

Skills

Hospitality Operations
Guest Relations
Voice of Customer
Guest Feedback Analysis
Online Reputation Management
Microsoft Excel
Power Query
Power BI
Microsoft PowerPoint
Oracle Reporting
Data Analysis
Reporting
Project Management
Cross-Functional Collaboration
Customer Service
Communication

Benefits

Health Insurance
Dental Insurance
Vision Insurance
RRSP
Paid Time Off
Employee Perks

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Loyalty Programs
Voice of Customer
Guest Feedback
Online Reputation
Listings Management
Gift Cards
Microsoft Office
Microsoft Excel
Power Query
Power BI
Microsoft PowerPoint
Oracle Reporting
Opera Cloud PMS
Reporting and Analytics
TravelClick GMS
GV360
iHotelier
Galaxy
Google Listings
Scorecards
Metrics
Surveys
Guest Services
Reservations
Data Analysis
Project Management
Cross-Functional Collaboration
Customer Experience
Reputation Dashboards

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