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Added 1 hour ago
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Client Operations Specialist
Leads.io
Remote, Canada
- $50,000 to $57,500 CAD / year
- Full-time
- Remote
We’re looking for a Client Operations Specialist to own the end-to-end rollout and quality assurance of our direct client campaigns at Leads.io.
Added 4 hours ago
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Product Sales Specialist – Professional AV, Broadcast & Streaming
ADIpro.ca
Toronto, ON · Greater Toronto Area, Canada
- Full-time
💰 Salary: Based on experience and technical expertise
Added 4 hours ago
SE
network technical specialist
Sherwood Electromotion Inc.
Concord, ON
- Full-time
Added 4 hours ago
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Corporate Procurement Specialist
Worley
AB
- Full-time
Worley Canada Construction is seeking an experienced Procurement Specialist to support project-site procurement. This hands-on role is responsible for timely, accurate, and commercially…
Added 4 hours ago
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Community Specialist | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
…running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in…
Added 5 hours ago
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Subcontracts Specialist
Actalent
North Vancouver, BC
- $44 to $53 CAD / hour
- Contract
The Subcontracts Specialist III plays a key role in supporting new vessel construction projects by managing the full lifecycle of subcontracts for Polar and MPI programs. This position…
Added 5 hours ago
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Technical Documentation & BOM Specialist
Actalent
Ottawa, ON
- $30 to $50 CAD / hour
- Contract
Job Title: Technical Documentation & BOM Specialist
Added 5 hours ago
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Pi Historian Systems Specialist
Actalent
Calgary, AB
- $40 to $60 CAD / hour
- Full-time
The Data Historian Specialist provides full-time sustainment and support for a large, complex AVEVA PI historian environment serving a major Alberta utility-system operator. This role…
Added 6 hours ago
Reliability Specialist, Cranes Maintenance
ArcelorMittal
Hamilton, ON
(Senior Coordinator / Specialist / Senior Specialist)
Added 6 hours ago
Specialist, Customer Experience & Enterprise Applications (Non-Union)
Alectra Utilities
Guelph, ON · Hamilton, ON · Mississauga, ON · St. Catharines, ON · Vaughan, ON
Customer Service Enterprise Applications Functional Support
Added 8 hours ago
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Product Support Specialist
Pigment
Toronto, ON
- Full-time
As a Product Support Specialist at Pigment, you will play a critical role in delivering an exceptional customer experience by serving as a trusted technical advisor and advocate.
Added 9 hours ago
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Infrastructure Specialist -VHF/VDL
SITA Switzerland Sarl
Montreal, QC
- Full-time
Apply ITIL v4 principles in service management; ITIL certification is considered a strong plus.
Added 9 hours ago
CR
Formulations Specialist
Charles River Laboratories
Montreal, QC
- Full-time
As a Formulations Specialist for our Formulations team at the Senneville location, you will prepare documentation and coordinate all activities related to assigned studies.
Added 9 hours ago
FH
Nurse Practitioner - Urgent Primary Care
Fraser Health
Chilliwack, BC
- Part-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 9 hours ago
Advanced Process Control Specialist / Engineer
Spartan Controls Ltd.
Calgary, AB · Edmonton, AB
…We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and…
Added 9 hours ago
BB
Seasonal Retail Associate
Best Buy Canada
Red Deer, AB
- Part-time
Store Technical Service Representative: Help customers set up, connect and get the most from their new devices.
Added 10 hours ago
GE
Inside Sales - Welland
Gerrie Electric Wholesale Ltd.
Welland, ON
- Full-time
The Inside Sales Specialist serves as the direct link between Gerrie Electric and its customers, providing exceptional service, timely support, and tailored solutions that strengthen…
Added 10 hours ago
PM
Parts Sepcialist
Prime Material Handling Equipment Limited
Saint John, NB
- Full-time
Are you ready to take ownership of a critical department and make a real impact? As our Parts Specialist you will be the first line of escalation for parts issues, a strategic partner to…
Added 10 hours ago
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Loyalty & Guest Feedback Coordinator
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy…
Added 10 hours ago
FH
Nurse Practitioner - Urgent Primary Care
Fraser Health Authority
Chilliwack, BC
- $60.75 to $87.33 CAD / hour
- Part-time
Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Added 10 hours ago
BB
Seasonal Retail Associate
Best Buy Canada
Barrie, ON
- Part-time
Store Technical Service Representative: Help customers set up, connect and get the most from their new devices.
Added 11 hours ago
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Specialiste Qualité - Produits Electroniques
Actalent
MB · Saint-Laurent, MB
- $30 to $45 CAD / hour
- Contract
Added 11 hours ago
CE
Airframe Materials & Processes (M&P) Specialist
Capgemini Engineering
Montreal, QC
- Full-time
…activités de développement, de production et de soutien en service des aéronefs. Le poste implique l’investigation de problématiques techniques, la réalisation d’évaluations M&P, le soutien…
Added 11 hours ago
LC
Sr Process Specialist/Engineer
LNG Canada
Calgary, AB
- Full-time
The Senior Process Specialist provides technical leadership in process engineering, utilities systems, greenhouse gas management, and process safety to support the safe, reliable,…
Added 11 hours ago
RV
Technical Support Specialist
Ross Video
Ottawa, ON · Kanata, ON
- Internship
The Technical Support Specialist is responsible to provide phone-based technical support as well as onsite support on an as-needed basis for Ross Video products. This role assists customers…

Sandman Hotel Group

Loyalty & Guest Feedback Coordinator

BC, Canada
West Vancouver, BC, Canada

COMPENSATION RANGE: $60,000-70,000 · Full-time

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Job details

Pay: COMPENSATION RANGE: $60,000-70,000
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

EMPLOYER: Northland Properties Corporation (NPC)

LOCATION: Support Centre, Vancouver, BC

EMPLOYMENT TYPE: Full Time

COMPENSATION RANGE: $60,000-70,000

BENEFITS: Health/Dental/Vision, RRSP, Paid Time Off, Employee Perks

The Role

Northland Properties is seeking a detail-orientated and tech-savvy Marketing Specialist to join our dynamic Shared Services Marketing team. This unique role supports the overall strategy and execution of voice of customer, guest feedback, loyalty, online reputation, listings management and gift card support across multiple hotel and restaurant brands.

The ideal candidate will bring a strong background in hospitality operations, particularly in reservations and guest services, combined with a high level of comfort working within online reputation dashboards, location listings, reporting platforms, and mobile/desktop admin tools. Proficiency in Microsoft Office, Excel (including Power Query), PowerBI and PowerPoint is essential. Experience with systems such as Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy and Google listings is a significant asset.

Success in this position requires strong analytical skills, organizational ability, and attention to detail, as well as excellent communication and multitasking capabilities. The successful candidate must be able to manage multiple projects across various platforms while supporting the integration of voice of customer, guest feedback and online reputation data into broader marketing efforts, including weekly, monthly, quarterly, yearly and ad hoc reporting. We’re looking for someone who is adaptable, comfortable working flexible hours, and eager to contribute new ideas within an evolving and fast-paced hospitality environment.

Key Responsibilities

Provide support to current and legacy hotel & restaurant loyalty program members.
Assist with projects that enhance our Voice of Customer Strategy, including operational improvements and future product development.
Collaborate closely with the Senior Manager, Loyalty & Guest Feedback, to create and maintain documentation related to voice of customer and online reputation initiatives.
Interact with guests and hotel/restaurant management to address and resolve issues promptly and professionally, closing the loop.
Analyze guest feedback data through scorecards, metrics & surveys.
Manage follow-ups on guest feedback, including issuing letters, certificates, gift cards and administrative updates to profiles and points.
Work in coordination with hotel/restaurant Guest Services and Marketing teams.
Support departmental projects and development related to hotel/restaurant systems.

Qualifications & Skills

Hospitality Background: Minimum experience in a call center, front desk, guest relations, guest feedback, or back-office administrative roles within hotels or hospitality organizations.
Technical Proficiency: Strong skills in Microsoft Office, Excel (including Power Query),PowerPoint, PowerBI, and Oracle Reporting. Experience with Opera Cloud PMS, Reporting & Analytics, TravelClick GMS, GV360, iHotelier, Galaxy platforms is a strong asset.
Analytical & Reporting Skills: High attention to detail with proven ability to analyze data, generate reports & PPT decks (weekly, monthly, quarterly, yearly, ad hoc), and evaluate program performance using metrics, scorecards and surveys.
Project Management & Innovation: Demonstrated experience in developing, supporting, and measuring special projects related to voice of customer. Skilled in managing multiple, diverse initiatives simultaneously with strong time management and organizational skills. Proactive in bringing forward innovative ideas to improve processes and enhance customer experience.
Cross-functional Collaboration: Ability to effectively lead and participate in cross-functional initiatives, working with internal departments and external partners across various organizational levels, including senior management, operational teams, and marketing stakeholders.
Communication & Interpersonal Skills: Strong written and verbal communication skills with the ability to influence, present ideas clearly, and collaborate across teams and brands. Excellent interpersonal skills to build and maintain productive working relationships.
Customer-Centric Mindset: Experience working with Voice of Customer programs and a demonstrated passion for improving guest experience through feedback.
Flexibility & Adaptability: Comfortable working in a fast-paced, evolving environment with flexible hours, multiple systems, and mobile/desktop platforms.
Languages: Fluency in written and spoken English is required. Bilingualism in French and/or Spanish is considered an asset.

At Northland Properties Corporation (NPC), we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/

Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required. You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest in Career opportunities with Company, however, only those applicants we wish to interview will receive a reply to their application.

NPC uses AI enabled tools to assist with application management. All hiring decisions are made by people. We do not use AI to screen, assess or select applicants for this posting. NPC is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. NPC does not discriminate on the basis of disability, veteran status or any other basis protected under federal, provincial or local laws. Accommodations are available at any stage of the recruitment process upon request. If you need support, please email humanresources@northland.ca. NPC takes seriously its obligations under the Human Rights Code

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More about this job

Responsibilities

Support loyalty program members and coordinate guest feedback follow-ups, including resolving issues and administering letters, certificates, gift cards, and profile or points updates. Analyze guest feedback and program performance, prepare recurring and ad hoc reports, and collaborate on voice-of-customer initiatives, documentation, and hospitality systems projects.

Requirements

Candidates need hospitality experience in areas such as call centers, front desks, guest relations, guest feedback, or back-office administration, along with strong Microsoft Office, Excel with Power Query, Power BI, PowerPoint, and Oracle Reporting skills. The role also requires analytical and reporting ability, strong organization and communication, experience supporting voice-of-customer projects, and flexibility across multiple systems and teams.

Skills

Hospitality Operations
Guest Relations
Voice of Customer
Guest Feedback Analysis
Online Reputation Management
Microsoft Excel
Power Query
Power BI
Microsoft PowerPoint
Oracle Reporting
Data Analysis
Reporting
Project Management
Cross-Functional Collaboration
Customer Service
Communication

Benefits

Health Insurance
Dental Insurance
Vision Insurance
RRSP
Paid Time Off
Employee Perks

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Loyalty Programs
Voice of Customer
Guest Feedback
Online Reputation
Listings Management
Gift Cards
Microsoft Office
Microsoft Excel
Power Query
Power BI
Microsoft PowerPoint
Oracle Reporting
Opera Cloud PMS
Reporting and Analytics
TravelClick GMS
GV360
iHotelier
Galaxy
Google Listings
Scorecards
Metrics
Surveys
Guest Services
Reservations
Data Analysis
Project Management
Cross-Functional Collaboration
Customer Experience
Reputation Dashboards

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