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Sandvik

Customer Sales Support Representative

Sudbury, ON, Canada
Saskatoon, SK, Canada
Surrey, BC, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Sep 30, 2026

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Original job description

Sandvik Mining is seeking a

Customer Sales Support Representative

Location: Surrey, BC/Saskatoon, SK/Lively, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets.

Are you customer focused with some mining industry knowledge? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Monitor and process incoming customer orders
Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues
Process weekly back-order reports: review, expedite as required and send to customer
Knowledge of your customer needs and communicate to other departments
Maintaining working knowledge of products and their functions for your customers
Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
Arranging for the shipment/transport of equipment/materials
Receipt of incoming goods and associated logistic support where required
Other duties as assigned

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

Post-secondary education, preferably in a Business-related field
Minimum of two (2) years relevant experience
Bilingual in both English and French considered an asset
Proven customer service and sales experience is preferred
Knowledge of the mining industry would be an asset
Strong oral/written communication and interpersonal skills
Knowledge of processes, tools and techniques for selling goods and services
Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.)
Familiar with parts manuals
Ability to multitask in a fast-paced environment
Ability to work flexible working hours

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.
Ongoing development and training.
An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Sales Support Representative, requisition # R0089102. While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.

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More about this job

Responsibilities

The Customer Sales Support Representative is responsible for processing customer orders, managing inquiries, and providing logistics support to ensure high levels of customer satisfaction. They also maintain product knowledge and coordinate with other departments to meet sales targets and operational requirements.

Requirements

Candidates must have post-secondary education in a business-related field and at least two years of relevant experience. Strong computer skills, proficiency in Microsoft Office, and excellent communication abilities are required for this role.

Skills

Customer service
Sales support
Order processing
Logistics support
Technical issue resolution
Microsoft Office
Outlook
Sales Force
Communication skills
Interpersonal skills
Multitasking
Mining industry knowledge
Parts manuals
Inventory management
Problem solving

Benefits

Pension plan with matching
Competitive health benefits
Dental benefits
Life insurance
Disability benefits
Ongoing development and training

Visa sponsorship

Not detected in the job text

Keywords

Customer Sales Support
Mining Industry
Order Processing
Logistics
Sales Force
Microsoft Office
Outlook
Back-order reports
Customer Loyalty
Supply Chain
Technical Support
Shipping
Pricing
Parts Manuals
Business Administration
Sales Targets
Environmental Health and Safety
Sustainability
Performance Management
Diversity and Inclusion

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