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Added 4 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Reporting to the Senior Manager, Marketing Technology, this role is responsible for executing and supporting digital marketing operations, campaign enablement, reporting and platform…
Added 10 hours ago
P&
Senior Integrated Digital Commerce Manager / Gestionnaire principal(e), commerce numérique intégré
Procter & Gamble
Toronto, ON
- Full-time
Digital commerce is one of P&G’s fastest-growing channels and a critical growth area for our business. We are looking for a Senior Digital Commercial Manager to join our Toronto, Ontario…
Added 1 day ago
C
Partner Delivery Project Manager
Ciena
Ottawa, ON
- Full-time
…support capabilities. This role serves as the primary Project Manager for the Partner Delivery portfolio, partnering closely with Supply Chain, IT service owners, End User Support, external…
Added 1 day ago
RB
Branch Manager, Bayview & Wellington Branch
Royal Bank of Canada
ON · AURORA, Ontario
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 day ago
R
Senior Relationship Manager, Real Estate, SME- EN
RBC
Blainville, QC
- Full-time
Champion digital enablement by becoming an advocate of the RBC mobile application, promoting regular usage through educating and guiding clients on how to use it
Added 1 day ago
A
Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
…Knowledge Managers and expand the team into new areas, including Digital Support experience and content…
Added 1 day ago
RI
Senior Marketing Manager
Rentokil Initial
Milton, ON
- $100,000 to $130,000 CAD / year
- Full-time
Proven manager of external agencies, multi-channel performance media, and digital lead flows
Added 1 day ago
SP
Customer Success Manager - Core Clouds
Salesforce Partner Canada
Toronto, ON
- Full-time
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers who purchase the Signature Success Plan achieve a significant return on their…
Added 1 day ago
R
Construction Coordinator - Key Lake
Raise
Leask, SK
- Full-time
…workface to monitor activity, support trade contractors with digital tooling, liaise across engineering and operations, and track physical progress on…
Added 1 day ago
R
Branch Manager, Bayview & Wellington Branch
RBC
Aurora, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 day ago
B
Senior Director, Learning & Development
BGBx
Canada
- Full-time
Design and implement scalable learning programs for employees at all levels, including onboarding, functional development, leadership development, manager enablement, and career growth.
Added 1 day ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 1 day ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 1 day ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
Teleperformance
TPCA The Well
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 1 day ago
ML
Manager, Talent Acquisition
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
As the Manager, Talent Acquisition, you will lead a team of Recruiters supporting Maple Leaf Foods across Manufacturing, Commercial, and Corporate functions. Reporting to the Director,…
Added 1 day ago
B
AI Development Manager
Boeing
Richmond, BC · Vancouver, BC · CAN - Richmond, Canada
- Full-time
Boeing Vancouver is seeking a AI Development Manager to join the Boeing Global Services (BGS) - Digital Services Technology organization, reporting to the Senior Manager of AI & Analytics.
Added 1 day ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Canada
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 1 day ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…
Added 1 day ago
RB
Assistant Branch Manager
Royal Bank of Canada
Surrey, BC
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team…
Added 1 day ago
RB
Senior Relationship Manager, Real Estate, SME
Royal Bank of Canada
Blainville, QC
- Full-time
Champion digital enablement by becoming an advocate of the RBC mobile application, promoting regular usage through educating and guiding clients on how to use it
Added 1 day ago
RB
Manager Business Markets
Royal Bank of Canada
Toronto, ON
- Full-time
Promote digital enablement with your team by becoming an advocate for ensuring clients are set up to leverage digital solutions for themselves and their business
Added 1 day ago
RB
Assistant Branch Manager - Mobile
Royal Bank of Canada
Truro, NS
- Full-time
As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales…
Added 1 day ago
RB
Branch Manager
Royal Bank of Canada
Halifax, NS
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 1 day ago
SR
Marketing Manager, Content & Events
Skygauge Robotics
Fredericton, NB
- Full-time
We are hiring our first dedicated Marketing role to tell the story of how our technology brings value through both digital and in-person marketing motions.
Added 1 day ago
T
Partner Customer Success Manager (PCSM) - Accounting & Advisory Channel
TP
Toronto, ON
- Full-time
TP is a worldwide leader in client experience management, digital business services, and strategic contact center outsourcing. With more than 500,000 employees globally, TP combines…

Closed listing

Sandvik

Customer Services Manager - Parts & Services

ON, Canada
Ontario, Canada, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 31, 2026
Experience: 3 to 5 years of experience leading, coaching, developing, or supervising a customer service, inside sales, order desk, CSSR, or operational support team.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

Sandvik Mining is seeking a

Customer Services Manager - Parts & Services

Location: Lively, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Services Manager - Parts and Services. The Customer Services Manager is responsible for leading the customer parts supply experience for Sandvik Mining in Sales Area Canada. In this role, you will oversee customer service operations, CSSR and Order Desk performance, pricing and quotation support, critical parts escalation, digital service enablement, and continuous improvement initiatives. You will play a key role in enhancing the overall customer experience and making Sandvik easier to do business with for our mining customers across Canada.

Are you an experienced leader in customer service and parts operations who thrives on driving performance, continuous improvement, and customer satisfaction? If so, we want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What You Will Be Doing

Customer Support Centre Leadership

Lead and develop the Canadian Customer Support Centre team.
Drive service performance, customer responsiveness, and continuous improvement.
Manage staffing, recruitment, onboarding, coaching, succession planning, and employee development.
Establish and track customer service KPIs and service-level expectations.
Foster a customer-focused culture across the organization.

Customer Escalation Management

Serve as the senior escalation point for critical customer issues.
Resolve machine-down situations, emergency orders, and service recovery issues.
Coordinate cross-functional responses across sales, logistics, sourcing, planning, warehousing, and field service teams.
Ensure customer commitments are communicated and managed effectively.

Order Fulfilment Management

Own national open order performance and resolution strategies.
Drive prioritization of machine down, critical customer orders, and shortages.
Lead initiatives to improve lead time, fill rate, on-time delivery, and order accuracy.
Review and manage strategic project orders.
Escalate and coordinate supply solutions with global logistics and sourcing teams.

Logistics and Supply Chain Coordination

Partner with warehouse, transportation, and planning teams to ensure efficient product movement.
Support inventory optimization and customer delivery performance.
Participate in cross-functional supply chain improvement initiatives.

Pricing and Commercial Support

Support the implementation of pricing strategies and customer price agreements.
Work closely with Pricing Analysts, Account Managers, and Sales leadership on customer pricing initiatives.
Ensure adherence to pricing governance within Parts & Services operations.

Process Governance and Operational Excellence

Own and improve CSC processes, controls, and operational standards.
Ensure compliance with company policies, trade requirements, customer master data processes, and order management procedures.
Champion continuous improvement initiatives using Aurora/SAP and other business systems.
Develop and maintain operational reporting, SOPs, and KPI dashboards.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What You Will Bring Along

Minimum 5 years of leadership experience in customer service, parts support, order fulfillment, supply chain, aftermarket service, distribution, heavy equipment, industrial operations, mining, manufacturing, or a related environment.
3 to 5 years of experience leading, coaching, developing, or supervising a customer service, inside sales, order desk, CSSR, or operational support team.
Strong working knowledge of parts ordering, quote support, pricing support, availability checks, order status, backorders, expediting, logistics, and customer escalation handling.
Demonstrated ability to use CRM, ERP, reporting dashboards, Microsoft Office, and customer service systems to improve visibility, workflows, documentation, and performance.
Strong customer communication skills, including the ability to manage escalations effectively, set realistic expectations, and align multiple internal stakeholders around customer outcomes.
Demonstrated continuous improvement mindset, including root-cause problem solving, process standardization, SOP development, KPI management, and change leadership.
Commercial acumen and experience working with pricing, approvals, contract terms, customer commitments, and cross-functional decision-making.
Post-secondary education in business, supply chain, operations, engineering, commerce, or a related field is preferred. Equivalent experience in customer service, aftermarket parts, order fulfillment, or mining equipment support will also be considered.
Lean, Six Sigma, APICS/CPIM/CSCP, project management, or customer experience training would be considered an asset, particularly when combined with practical operational leadership experience.

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.
Ongoing development and training.
An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How To Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Services Manager, Parts & Services requisition # R0096402; While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.

About employer

More about this job

Responsibilities

Lead and develop the Canadian Customer Support Centre, overseeing service performance, customer escalations, national order fulfillment, pricing support, and coordination with supply chain teams. Improve operational processes, controls, reporting, and customer outcomes while ensuring compliance with company policies and trade requirements.

Requirements

Requires at least five years of leadership experience in customer service, parts support, order fulfillment, supply chain, aftermarket service, or a related industry, including three to five years leading customer service or operational support teams. Candidates should bring strong parts and logistics knowledge, CRM/ERP and reporting experience, customer escalation skills, continuous improvement capability, and commercial acumen; relevant post-secondary education is preferred.

Skills

Customer Service Leadership
Parts Operations
Order Fulfillment
Supply Chain Coordination
Logistics Management
Pricing Support
Commercial Acumen
Continuous Improvement
KPI Management
Process Governance
Root-Cause Problem Solving
CRM and ERP Systems
Stakeholder Coordination
Team Development
Customer Communication

Benefits

Pension Plan With Matching
Health Benefits
Dental Benefits
Life Insurance
Disability Benefits
Ongoing Development and Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Support Centre
CSSR
Order Desk
Parts and Services
Mining
Aftermarket Parts
Order Fulfillment
Open Order Management
Machine-Down Escalations
Backorders
Expediting
Pricing Governance
Customer Price Agreements
Supply Chain
Logistics
Inventory Optimization
CRM
ERP
Aurora
SAP
Microsoft Office
KPI Dashboards
Standard Operating Procedures
Root-Cause Problem Solving
Continuous Improvement
Lean
Six Sigma
APICS
CPIM
CSCP

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