Find work in Canada.

320,313 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 11 mins ago
F-
Group leader position on Microbiota & Physiopathology (France)
FéRI - Infectious Diseases Research Federation of the Centre-Val de Loire county
Orleans, ON
- Full-time
Group leader position at INEM-UMR7355 Orleans on Microbiota & Physiopathology
Added 11 mins ago
S
Technical Specifications Coordinator
SYSTRA
Montreal, QC
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 11 mins ago
P&
Chef du Centre d’Excellence PGI | Director - ERP COE
Pratt & Whitney
Longueuil, QC
- Full-time
Pratt & Whitney Canada (P&WC) est un leader mondial de l’innovation aérospatiale, dont le siège social est situé à Longueuil, au Québec, depuis 1928. Nous concevons et fabriquons des…
Added 11 mins ago
S
Technical Service Engineering
Shred-tech
Cambridge, ON
- Full-time
Serve as the service representative in project leader meetings with engineering and CI teams, addressing all aspects of product development, process improvements, and field operations.
Added 56 mins ago
TS
IT Business Systems Engineer - Collaboration Tools & Analytics /Spécialiste des systèmes d'affaires TI - Outils de collaboration et analytique
TD SYNNEX North America
Mississauga, ON
- $70,000 to $85,000 CAD / year
- Full-time
…translate requirements into technical solutions, including project visibility dashboards, KPIs, and reporting metrics. Support and optimize SDLC processes, IT governance, and release/change…
Added 1 hour ago
BV
SAMPLE LOGISTICS ASSOCIATE
Bureau Veritas | Marine & Offshore
St. John's, NL
- Temporary
Proactively ensure overall satisfaction of regional client base including communication to Project Management and Supervisor as appropriate
Added 1 hour ago
EI
Stagiaire, coordonnateur de projet
Emplo Inc.
Gatineau, QC
- Volunteer
Join Pomerleau as a Project Coordinator Intern and gain hands-on experience supporting major construction projects across Canada.
Added 1 hour ago
R
Direct Materials Regulatory Filings Expert
Roche
Mississauga, ON
- Full-time
At Roche, we believe that every patient deserves access to life-changing innovations. As a global healthcare leader operating across pharmaceuticals and diagnostics, we combine cutting-edge…
Added 1 hour ago
T
Audit Manager I, Financial Crimes Issues Validation (944)
TD
Toronto, ON
- Full-time
Are you ready to provide your subject matter expertise in executing audits for assigned business, function or project ranging in complexity in addition to leading moderately complex audits?…
Added 1 hour ago
T
Senior Audit Group Manager, Financial Crimes COE(1011)
TD
Toronto, ON
- Full-time
A dynamic leader who can work collaboratively, communicate effectively in both oral and written form and build relationships across teams and functions in a fast-changing environment
Added 1 hour ago
T
Senior Manager, Audit Stakeholder Communications (900)
TD
Toronto, ON
- Full-time
…work and ownership ethic as well as exceptional organization, project and time management skills, are a…
Added 1 hour ago
T
Audit Manager II, Quality Assurance and Improvement Program- IT Audit (1094)
TD
Toronto, ON
- Full-time
A strong team leader who can negotiate and influence key partners including employees
Added 1 hour ago
T
Quality Engineer II
TD
Toronto, ON
- Full-time
…intake, capacity forecasting during PI planning, and managing project or platform…
Added 1 hour ago
T
Senior IT Developer
TD
Mississauga, ON · Toronto, ON
- Full-time
Ensure effective communication of solutions development requirements for respective area and contribute to project plans, estimations, timelines and status updates to support management…
Added 1 hour ago
T
Senior Salesforce Analyst, Marketing Delivery
TD
Toronto, ON
- Full-time
Excellent communication, stakeholder management, analytical, and project management skills.
Added 1 hour ago
B
Sr Manager, Compensation - Technology & Operations
BMO
Toronto, ON
- Full-time
Provides advanced analytical and other project support in the design, development, implementation and evaluation of policies and programs.
Added 1 hour ago
VE
Environmental Manager H/F
VINCI Energies
Toronto, ON
- Full-time
a joint venture of multiple subsidiaries of the VINCI Group, construction worldwide leader, specialized in the design and construction of major civil engineering and building works in…
Added 1 hour ago
IE
Analyst, Information Security
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 1 hour ago
VE
Ingénieur méthodes H/F
VINCI Energies
Toronto, ON
- Full-time
a joint venture of multiple subsidiaries of the VINCI Group, construction worldwide leader, specialized in the design and construction of major civil engineering and building works in…
Added 1 hour ago
T
Senior Audit Manager, Quality Control Financial Crimes Audit (1140)
TD
Toronto, ON
- Full-time
A strong team leader who can negotiate and influence key partners including employees
Added 1 hour ago
T
Group Manager, Finance - IDPP
TD
Toronto, ON
- Full-time
Added 1 hour ago
T
Senior Manager, Compliance – Corporate & Investment Banking Compliance Advisory (Canada) (5181)
TD
Toronto, ON
- Full-time
Ability to project confidence and professionalism in dealings with senior business personnel.
Added 1 hour ago
MM
Compensation Consultant (Senior Associate)
Marsh McLennan
Montreal, QC
- Full-time
Experience in project management, data analysis, financial modeling and presentation design preferred
Added 2 hours ago
KI
Co-op/Intern AI Quality, Evaluation & Security
Kinaxis Inc.
Ottawa, ON
- Internship
Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides…
Added 2 hours ago
NS
Group Services Labourer - Skilled Labourer (Hands-On Training Provided)
Northern Strands
Saskatoon, SK
- Full-time
…may include general building maintenance, shipping/receiving, project site assistance and other tasks or projects. As training and skills are acquired, the Group Services General Labourer…

Sandvik

Customer Services Manager - Parts & Services

ON, Canada
Ontario, Canada, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 3 to 5 years of experience leading, coaching, developing, or supervising a customer service, inside sales, order desk, CSSR, or operational support team.
Posting language: English
Posted: Oct 1, 2026

Original job description

Sandvik Mining is seeking a

Customer Services Manager - Parts & Services

Location: Lively, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Services Manager - Parts and Services. The Customer Services Manager is responsible for leading the customer parts supply experience for Sandvik Mining in Sales Area Canada. In this role, you will oversee customer service operations, CSSR and Order Desk performance, pricing and quotation support, critical parts escalation, digital service enablement, and continuous improvement initiatives. You will play a key role in enhancing the overall customer experience and making Sandvik easier to do business with for our mining customers across Canada.

Are you an experienced leader in customer service and parts operations who thrives on driving performance, continuous improvement, and customer satisfaction? If so, we want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What You Will Be Doing

Customer Support Centre Leadership

Lead and develop the Canadian Customer Support Centre team.
Drive service performance, customer responsiveness, and continuous improvement.
Manage staffing, recruitment, onboarding, coaching, succession planning, and employee development.
Establish and track customer service KPIs and service-level expectations.
Foster a customer-focused culture across the organization.

Customer Escalation Management

Serve as the senior escalation point for critical customer issues.
Resolve machine-down situations, emergency orders, and service recovery issues.
Coordinate cross-functional responses across sales, logistics, sourcing, planning, warehousing, and field service teams.
Ensure customer commitments are communicated and managed effectively.

Order Fulfilment Management

Own national open order performance and resolution strategies.
Drive prioritization of machine down, critical customer orders, and shortages.
Lead initiatives to improve lead time, fill rate, on-time delivery, and order accuracy.
Review and manage strategic project orders.
Escalate and coordinate supply solutions with global logistics and sourcing teams.

Logistics and Supply Chain Coordination

Partner with warehouse, transportation, and planning teams to ensure efficient product movement.
Support inventory optimization and customer delivery performance.
Participate in cross-functional supply chain improvement initiatives.

Pricing and Commercial Support

Support the implementation of pricing strategies and customer price agreements.
Work closely with Pricing Analysts, Account Managers, and Sales leadership on customer pricing initiatives.
Ensure adherence to pricing governance within Parts & Services operations.

Process Governance and Operational Excellence

Own and improve CSC processes, controls, and operational standards.
Ensure compliance with company policies, trade requirements, customer master data processes, and order management procedures.
Champion continuous improvement initiatives using Aurora/SAP and other business systems.
Develop and maintain operational reporting, SOPs, and KPI dashboards.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What You Will Bring Along

Minimum 5 years of leadership experience in customer service, parts support, order fulfillment, supply chain, aftermarket service, distribution, heavy equipment, industrial operations, mining, manufacturing, or a related environment.
3 to 5 years of experience leading, coaching, developing, or supervising a customer service, inside sales, order desk, CSSR, or operational support team.
Strong working knowledge of parts ordering, quote support, pricing support, availability checks, order status, backorders, expediting, logistics, and customer escalation handling.
Demonstrated ability to use CRM, ERP, reporting dashboards, Microsoft Office, and customer service systems to improve visibility, workflows, documentation, and performance.
Strong customer communication skills, including the ability to manage escalations effectively, set realistic expectations, and align multiple internal stakeholders around customer outcomes.
Demonstrated continuous improvement mindset, including root-cause problem solving, process standardization, SOP development, KPI management, and change leadership.
Commercial acumen and experience working with pricing, approvals, contract terms, customer commitments, and cross-functional decision-making.
Post-secondary education in business, supply chain, operations, engineering, commerce, or a related field is preferred. Equivalent experience in customer service, aftermarket parts, order fulfillment, or mining equipment support will also be considered.
Lean, Six Sigma, APICS/CPIM/CSCP, project management, or customer experience training would be considered an asset, particularly when combined with practical operational leadership experience.

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.
Ongoing development and training.
An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How To Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Services Manager, Parts & Services requisition # R0096402; While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.

Apply About employer

More about this job

Responsibilities

Lead and develop the Canadian Customer Support Centre, overseeing service performance, customer escalations, national order fulfillment, pricing support, and coordination with supply chain teams. Improve operational processes, controls, reporting, and customer outcomes while ensuring compliance with company policies and trade requirements.

Requirements

Requires at least five years of leadership experience in customer service, parts support, order fulfillment, supply chain, aftermarket service, or a related industry, including three to five years leading customer service or operational support teams. Candidates should bring strong parts and logistics knowledge, CRM/ERP and reporting experience, customer escalation skills, continuous improvement capability, and commercial acumen; relevant post-secondary education is preferred.

Skills

Customer Service Leadership
Parts Operations
Order Fulfillment
Supply Chain Coordination
Logistics Management
Pricing Support
Commercial Acumen
Continuous Improvement
KPI Management
Process Governance
Root-Cause Problem Solving
CRM and ERP Systems
Stakeholder Coordination
Team Development
Customer Communication

Benefits

Pension Plan With Matching
Health Benefits
Dental Benefits
Life Insurance
Disability Benefits
Ongoing Development and Training

Visa sponsorship

Not detected in the job text

Keywords

Customer Support Centre
CSSR
Order Desk
Parts and Services
Mining
Aftermarket Parts
Order Fulfillment
Open Order Management
Machine-Down Escalations
Backorders
Expediting
Pricing Governance
Customer Price Agreements
Supply Chain
Logistics
Inventory Optimization
CRM
ERP
Aurora
SAP
Microsoft Office
KPI Dashboards
Standard Operating Procedures
Root-Cause Problem Solving
Continuous Improvement
Lean
Six Sigma
APICS
CPIM
CSCP

Report this job