Jobs in Canada

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Added 8 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Corner Brook, NL
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 8 mins ago
A
Ingénierie en Chef - Systèmes avion (train d’atterrissage, freins, air, carburant) / Chief Engineering - Aircraft Systems (Landing Gear, Brakes, Air, Fuel)
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Added 23 mins ago
S
Senior Environmental Coordinator
Stelco
Hamilton, ON
- Full-time
Independently lead the preparation and submission of reports and filings required by federal/provincial/municipal environmental requirements, as well as Stelco internal reports as may be…
Added 23 mins ago
Lead Service/Experience Designer
NTT DATA Services
Halifax, NS
Lead service design initiatives in high-growth sectors including healthcare and government. Bring design expertise to support pursuit success in these critical markets while maintaining…
Added 38 mins ago
MI
Senior Applications Engineer – AMR Solutions & Deployment
Magna International
Aurora, ON
- Full-time
Magna New Mobility is seeking a Senior Applications Engineer, AMR Solutions & Deployment to lead the technical solutioning, deployment, and optimization of Autonomous Mobile Robot (AMR)…
Added 53 mins ago
Solutions Design Lead, Fire Protection
Levitt-Safety
Fort McMurray, AB
You will lead the development of service tenders, proposals and quotations, ensuring opportunities are accurately scoped, competitively priced and commercially sound. Working closely with…
Added 53 mins ago
CP
Property Manager
Choice Properties
Woodbridge, ON
- Full-time
Hybrid Model: Four days per week in office
Added 1 hour ago
AW
Portfolio Manager -Agency
Arterra Wines Canada
Mississauga, ON
- Full-time
The role will lead a portfolio of Agency Import wine brands, adapting global commercial strategies for Canadian execution and driving go to market strategies to deliver profitable growth.…
Added 1 hour ago
3E
Management Trainnee
360 Energy Inc.
Ancaster, ON
- Full-time
…leadership roles at our head office or helping establish and lead new 360 Energy locations as we expand…
Added 1 hour ago
BS
Senior Design Quality Engineer - Electrophysiology
Boston Scientific
Montreal, QC
- Full-time
This hybrid role is preferably based in Montreal, Canada, with on-site presence required at least three (3) days per week
Added 1 hour ago
S
Q2C Senior Business Analyst
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
…our internal operations. In the role the personal will manage project timelines and deliverables, diagram as-is and to be processes, gather and document requirements, make strategic…
Added 1 hour ago
P
NA Asst Controller - Canada
PepsiCo
Mississauga, ON
- Full-time
Lead the Canadian month-end and year-end close processes and support North America month-end, quarter-end, and year-end close activities, ensuring accurate, complete, and timely financial…
Added 1 hour ago
P
Chef – Perspectives stratégiques intégrées / Manager, Integrated Insights & Strategy
Pfizer
Kirkland, QC · CAN - QC - Kirkland
- Full-time
Added 1 hour ago
BN
Product Manager
BYD North America
Toronto, ON
- $130,000 to $200,000 CAD / year
- Full-time
…requirements, and business objectives.The successful candidate will lead market intelligence activities, support product launches, develop localization recommendations, and provide…
Added 1 hour ago
Contractor Sales (CTS) Project Administrator
Salit Steel
Whitchurch-Stouffville, ON
Based out of our Gormley oﬃce, the Contractor Sales (CTS) Project Administrator is a detail-oriented and customer service driven professional who serves as the backbone of our CTS team. In…
Added 1 hour ago
General Manager, Eastern Ontario
Reliance Home Comfort
ON · Ottawa, ON · Durham, ON
…leadership and direction for all aspects of the market, including sales, service, installation and administration. The GM will effectively communicate a vision, management philosophy, and…
Added 2 hours ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Mount Pearl, NL
- $52,500 CAD / year
- Full-time
Launch Your Career. Learn the Business. Lead Your Own Team.
Added 2 hours ago
GV
Specialiste Régional des Achats (Hydroélectricité) – ÉlectriqueHydro Regional Commodity Leader - Electrical
GE Vernova
Brossard, QC
- Full-time
…supplier panel. You will partner closely with engineering, sales, and quality teams during both the proposal (ITO) and execution (OTR) phases to manage requisitions, negotiate competitive…
Added 2 hours ago
SQ
AVP, Security Domain Enterprise Architecture
Sunlife Québec
Montreal, QC
- Full-time
Lead and develop the Security Architecture team, with accountability for performance, coaching, succession planning, and the skills required to support enterprise priorities.
Added 2 hours ago
E-Commerce Activation Manager (15-month contract)
Nestle Operational Services Worldwide SA
Montreal, QC
We are looking for an experienced and strategic eCommerce Activation Manager to lead our B2C digital sales channel in Canada. This 15-month contract opportunity to cover a maternity leave.
Added 2 hours ago
TC
Senior Economic Development Officer
The City of Guelph
Guelph, ON
- Other
…organizations, service providers and other stakeholders to enhance lead generation and client…
Added 2 hours ago
MI
Account Supervisor
Milestone Integrated
Cambridge, ON
- Full-time
Someone who can take a project from brief to delivery, keep multiple teams and priorities moving, anticipate challenges and make sure nothing falls through the cracks. Someone who brings…
Added 2 hours ago
AT
Customer Success & Implementation Specialist
Armour Transportation Systems
Moncton, NB
- Full-time
Lead customer onboarding from sales handoff through launch and transition to ongoing support
Added 2 hours ago
A
Sales Excellence and Planning Manager
Altis
Toronto, ON
- $150,000 to $160,000 CAD / year
- Full-time
This opportunity offers a balance of operational leadership and project delivery. You'll collaborate with Canadian and global teams, strengthen client servicing processes, and help…
Added 2 hours ago
S
Zuora Solution Architect- Canada
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our strategic vision is to be the first in our industry to lead with bringing more and delivering outcomes as we work to become the world’s most customer-obsessed and employee-empowered…

Closed listing

Sandvik

Customer Services Manager - Parts & Services

Sudbury, ON, Canada
Lively, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Job type: Full-time
Closing date: Oct 8, 2026
Experience: 3 to 5 years of experience leading, coaching, developing, or supervising a customer service, inside sales, order desk, CSSR, or operational support team.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

Sandvik Mining is seeking a

Customer Services Manager - Parts & Services

Location: Lively, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Services Manager - Parts and Services. The Customer Services Manager is responsible for leading the customer parts supply experience for Sandvik Mining in Sales Area Canada. In this role, you will oversee customer service operations, CSSR and Order Desk performance, pricing and quotation support, critical parts escalation, digital service enablement, and continuous improvement initiatives. You will play a key role in enhancing the overall customer experience and making Sandvik easier to do business with for our mining customers across Canada.

Are you an experienced leader in customer service and parts operations who thrives on driving performance, continuous improvement, and customer satisfaction? If so, we want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Customer Support Centre Leadership

Lead and develop the Canadian Customer Support Centre team.
Drive service performance, customer responsiveness, and continuous improvement.
Manage staffing, recruitment, onboarding, coaching, succession planning, and employee development.
Establish and track customer service KPIs and service-level expectations.
Foster a customer-focused culture across the organization.

Customer Escalation Management

Serve as the senior escalation point for critical customer issues.
Resolve machine-down situations, emergency orders, and service recovery issues.
Coordinate cross-functional responses across sales, logistics, sourcing, planning, warehousing, and field service teams.
Ensure customer commitments are communicated and managed effectively.

Order Fulfilment Management

Own national open order performance and resolution strategies.
Drive prioritization of machine down, critical customer orders, and shortages.
Lead initiatives to improve lead time, fill rate, on-time delivery, and order accuracy.
Review and manage strategic project orders.
Escalate and coordinate supply solutions with global logistics and sourcing teams.

Logistics and Supply Chain Coordination

Partner with warehouse, transportation, and planning teams to ensure efficient product movement.
Support inventory optimization and customer delivery performance.
Participate in cross-functional supply chain improvement initiatives.

Pricing and Commercial Support

Support the implementation of pricing strategies and customer price agreements.
Work closely with Pricing Analysts, Account Managers, and Sales leadership on customer pricing initiatives.
Ensure adherence to pricing governance within Parts & Services operations.

Process Governance and Operational Excellence

Own and improve CSC processes, controls, and operational standards.
Ensure compliance with company policies, trade requirements, customer master data processes, and order management procedures.
Champion continuous improvement initiatives using Aurora/SAP and other business systems.
Develop and maintain operational reporting, SOPs, and KPI dashboards.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

Minimum 5 years of leadership experience in customer service, parts support, order fulfillment, supply chain, aftermarket service, distribution, heavy equipment, industrial operations, mining, manufacturing, or a related environment.
3 to 5 years of experience leading, coaching, developing, or supervising a customer service, inside sales, order desk, CSSR, or operational support team.
Strong working knowledge of parts ordering, quote support, pricing support, availability checks, order status, backorders, expediting, logistics, and customer escalation handling.
Demonstrated ability to use CRM, ERP, reporting dashboards, Microsoft Office, and customer service systems to improve visibility, workflows, documentation, and performance.
Strong customer communication skills, including the ability to manage escalations effectively, set realistic expectations, and align multiple internal stakeholders around customer outcomes.
Demonstrated continuous improvement mindset, including root-cause problem solving, process standardization, SOP development, KPI management, and change leadership.
Commercial acumen and experience working with pricing, approvals, contract terms, customer commitments, and cross-functional decision-making.
Post-secondary education in business, supply chain, operations, engineering, commerce, or a related field is preferred. Equivalent experience in customer service, aftermarket parts, order fulfillment, or mining equipment support will also be considered.
Lean, Six Sigma, APICS/CPIM/CSCP, project management, or customer experience training would be considered an asset, particularly when combined with practical operational leadership experience.

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.
Ongoing development and training.
An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Services Manager, Parts & Services requisition # R0096402; While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.

About employer

More about this job

Responsibilities

The Customer Services Manager leads the Canadian Customer Support Centre team to drive service performance, responsiveness, and continuous improvement. They oversee order fulfillment, critical parts escalation, logistics coordination, and pricing support to enhance the overall customer experience.

Requirements

Candidates must have at least 5 years of leadership experience in customer service, parts support, or supply chain operations. A post-secondary education in business, supply chain, or a related field is preferred, along with strong proficiency in CRM and ERP systems.

Skills

Customer service leadership
Parts operations
Supply chain management
Order fulfillment
Logistics coordination
Pricing strategy
Escalation management
Continuous improvement
KPI management
Team development
CRM
ERP
SAP
Process governance
Change leadership
Commercial acumen

Benefits

Pension plan with matching
Health benefits
Dental benefits
Life insurance
Disability benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Parts & Services
Mining
Supply Chain
Order Desk
CSSR
Logistics
Pricing
SAP
Aurora
KPI
SOP
Lean
Six Sigma
APICS
CPIM
CSCP
Aftermarket Service
Heavy Equipment
Manufacturing
Distribution
CRM
ERP
Project Management
Operational Excellence
Change Leadership
Commercial Acumen
Inventory Optimization
Escalation Management
Sustainability

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Jobs in Canada