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Added 16 mins ago
TS
Program Manager
Transaction Systems Ltd.
Ottawa, ON
- Full-time
Customer-facing experience. Business development or presales experience is appreciated.
Added 17 mins ago
OE
Sr Manager, Service Sales - Canada
Otis Elevator Co.
Calgary, AB
- Full-time
Otis Elevator Company is searching for a highly motivated Sr Manager, Service Sales - Canada to lead a high performing team within the Canadian OU. The Sales Manager will be responsible for…
Added 32 mins ago
MR
Manager, Innovation & Brand Experience
Magnum RFM Ice Cream, Inc. (Selecta Philippines)
Toronto, ON
- Full-time
The role This is an opportunity to shape the future of some of the world's most iconic ice cream brands. As Manager, Innovation & Brand Experience, you'll lead the development of…
Added 32 mins ago
MR
Assistant Manager, Innovation & Brand Experience
Magnum RFM Ice Cream, Inc. (Selecta Philippines)
Toronto, ON
- Full-time
…aisle. That's exactly what you'll do in this role. As Assistant Manager, Innovation & Brand Experience, you'll join a team that is transforming Canada's ice cream category through bold…
Added 44 mins ago
CT
Analyst, Retail Capability & Support - (17-Months Contract)
Canadian Tire Corporation
Toronto, ON
- Full-time
…complex issues, identify root causes, and collaborate with manager and senior consultant on team to develop effective…
Added 48 mins ago
FA
Senior Financial Analyst – Real Estate (Hybrid – FP&A / Reporting)
Fengate Asset Management
Oakville, ON · Toronto, ON
- Full-time
Reports To: Senior Manager, Finance – Real Estate
Added 48 mins ago
S
Team Lead, Software Development
Seequent
Calgary, AB · Canada Calgary AB Office
- Full-time
Reporting to the Manager, Software Engineering, the Team Lead, Software Development leads a team of technical professionals who collaborate with researchers and AI scientists to deliver…
Added 48 mins ago
T
Manager, Learning Strategy & Development
TD
Toronto, ON
- Full-time
We are looking for a passionate and creative Manager of Learning Strategy & Design to be primarily responsible for the end-to-end ownership for a portfolio of learning programs ranging in…
Added 48 mins ago
S
Business Development Manager
Sysco
Vancouver, BC · Sysco Vancouver
- Full-time
…business. By utilizing a team-selling approach, the Business Development Manager (BDM) will engage a cross-functional team to create a comprehensive strategy that meets the prospect’s…
Added 1 hour ago
FH
Senior Business Analyst
Fraser Health
Surrey, BC
- Full-time
…business and systems analysis including experience as a project manager in a large, complex organization. Two years of experience working with various software licensing models, OS testing…
Added 1 hour ago
CC
Senior Project Manager, Business Transformation Office (BTO)
Coca-Cola Canada Bottling Limited
Toronto, ON
- Full-time
…Office project management function for Coke Canada Bottling. The Senior Project Manager will oversee a portfolio of approximately 35 cross-functional initiatives, steward the project…
Added 1 hour ago
BN
Store Manager - Oshawa Centre
Bailey Nelson
Oshawa, ON
- Full-time
We’re looking for a driven, people-first Store Manager to take the reins at our NSO at Summerhill store. This is your chance to lead a passionate team, deliver exceptional customer…
Added 1 hour ago
Communications Coordinator
University Students' Council at Western University
London, ON
At the direction of the Senior Manager, Communications, help triage communication campaign requests and liaise with internal and external stakeholders on content feedback.
Added 1 hour ago
A
Ecosystem Business Development Senior Manager
Accenture
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
As the Google Ecosystem Business Development Director, you are responsible for driving strategic growth across Accenture’s Google business by originating, shaping, and advancing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Repentigny, QC
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 1 hour ago
B
Mortgage Specialist
BMO
Laval, QC
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 1 hour ago
B
Mortgage Specialist
BMO
Saint-Jérôme, QC
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 1 hour ago
B
Mortgage Specialist
BMO
Mascouche, QC
- Full-time
Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
Added 2 hours ago
OM
Senior Campaign Manager, Programmatic
Omnicom Media
Toronto, ON
- Full-time
The Senior Campaign Manager, Programmatic is a senior expert responsible for driving strategic excellence and flawless execution across a portfolio of accounts. This role serves as the…
Added 2 hours ago
AC
Senior Manager, Security Advisory Services
Aviva Canada
Markham, ON
- Full-time
As the Senior Manager of Security Advisory Services (SAS), you will be responsible for leading all aspects of Aviva Canada’s Security Advisory Services functions. This will primarily…
Added 2 hours ago
SS
Intermediate Electrical Engineer
Sunbelt Solomon
Saskatoon, SK
- Full-time
Reporting to Engineering Manager, the Intermediate Electrical Engineer will be accountable for executing projects through sound engineering expertise and project management, engaging in…
Added 2 hours ago
LB
Senior Manager
Laurentian Bank
Montreal, QC
- Full-time
…monitoring and management of credit risk, as well as to the development and enhancement of credit policies and procedures. The incumbent also supports the Business Development teams in…
Added 2 hours ago
K
National Export Development Manager (Sea Logistics)
Kuehne+Nagel
Woodstock, ON
- Full-time
As the National Sea Logistics Development Manager, Export, you will serve as Kuehne+Nagel Canada's subject matter expert for export ocean freight, driving the strategy, development, and…
Added 2 hours ago
K
National Export Development Manager (Sea Logistics)
Kuehne+Nagel
Baie-D'Urfé, QC
- Full-time
As the National Sea Logistics Development Manager, Export, you will serve as Kuehne+Nagel Canada's subject matter expert for export ocean freight, driving the strategy, development, and…
Added 2 hours ago
K
National Export Development Manager (Sea Logistics)
Kuehne+Nagel
Mississauga, ON
- Full-time
As the National Sea Logistics Development Manager, Export, you will serve as Kuehne+Nagel Canada's subject matter expert for export ocean freight, driving the strategy, development, and…

Closed listing

Sandvik

Customer Services Manager - Parts & Services

Sudbury, ON, Canada
Lively, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Job type: Full-time
Closing date: Oct 8, 2026
Experience: 3 to 5 years of experience leading, coaching, developing, or supervising a customer service, inside sales, order desk, CSSR, or operational support team.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Archived listing. The details below describe a past opening.

Sandvik Mining is seeking a

Customer Services Manager - Parts & Services

Location: Lively, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Services Manager - Parts and Services. The Customer Services Manager is responsible for leading the customer parts supply experience for Sandvik Mining in Sales Area Canada. In this role, you will oversee customer service operations, CSSR and Order Desk performance, pricing and quotation support, critical parts escalation, digital service enablement, and continuous improvement initiatives. You will play a key role in enhancing the overall customer experience and making Sandvik easier to do business with for our mining customers across Canada.

Are you an experienced leader in customer service and parts operations who thrives on driving performance, continuous improvement, and customer satisfaction? If so, we want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Customer Support Centre Leadership

Lead and develop the Canadian Customer Support Centre team.
Drive service performance, customer responsiveness, and continuous improvement.
Manage staffing, recruitment, onboarding, coaching, succession planning, and employee development.
Establish and track customer service KPIs and service-level expectations.
Foster a customer-focused culture across the organization.

Customer Escalation Management

Serve as the senior escalation point for critical customer issues.
Resolve machine-down situations, emergency orders, and service recovery issues.
Coordinate cross-functional responses across sales, logistics, sourcing, planning, warehousing, and field service teams.
Ensure customer commitments are communicated and managed effectively.

Order Fulfilment Management

Own national open order performance and resolution strategies.
Drive prioritization of machine down, critical customer orders, and shortages.
Lead initiatives to improve lead time, fill rate, on-time delivery, and order accuracy.
Review and manage strategic project orders.
Escalate and coordinate supply solutions with global logistics and sourcing teams.

Logistics and Supply Chain Coordination

Partner with warehouse, transportation, and planning teams to ensure efficient product movement.
Support inventory optimization and customer delivery performance.
Participate in cross-functional supply chain improvement initiatives.

Pricing and Commercial Support

Support the implementation of pricing strategies and customer price agreements.
Work closely with Pricing Analysts, Account Managers, and Sales leadership on customer pricing initiatives.
Ensure adherence to pricing governance within Parts & Services operations.

Process Governance and Operational Excellence

Own and improve CSC processes, controls, and operational standards.
Ensure compliance with company policies, trade requirements, customer master data processes, and order management procedures.
Champion continuous improvement initiatives using Aurora/SAP and other business systems.
Develop and maintain operational reporting, SOPs, and KPI dashboards.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

Minimum 5 years of leadership experience in customer service, parts support, order fulfillment, supply chain, aftermarket service, distribution, heavy equipment, industrial operations, mining, manufacturing, or a related environment.
3 to 5 years of experience leading, coaching, developing, or supervising a customer service, inside sales, order desk, CSSR, or operational support team.
Strong working knowledge of parts ordering, quote support, pricing support, availability checks, order status, backorders, expediting, logistics, and customer escalation handling.
Demonstrated ability to use CRM, ERP, reporting dashboards, Microsoft Office, and customer service systems to improve visibility, workflows, documentation, and performance.
Strong customer communication skills, including the ability to manage escalations effectively, set realistic expectations, and align multiple internal stakeholders around customer outcomes.
Demonstrated continuous improvement mindset, including root-cause problem solving, process standardization, SOP development, KPI management, and change leadership.
Commercial acumen and experience working with pricing, approvals, contract terms, customer commitments, and cross-functional decision-making.
Post-secondary education in business, supply chain, operations, engineering, commerce, or a related field is preferred. Equivalent experience in customer service, aftermarket parts, order fulfillment, or mining equipment support will also be considered.
Lean, Six Sigma, APICS/CPIM/CSCP, project management, or customer experience training would be considered an asset, particularly when combined with practical operational leadership experience.

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.
Ongoing development and training.
An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Services Manager, Parts & Services requisition # R0096402; While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.

About employer

More about this job

Responsibilities

The Customer Services Manager leads the Canadian Customer Support Centre team to drive service performance, responsiveness, and continuous improvement. They oversee order fulfillment, critical parts escalation, logistics coordination, and pricing support to enhance the overall customer experience.

Requirements

Candidates must have at least 5 years of leadership experience in customer service, parts support, or supply chain operations. A post-secondary education in business, supply chain, or a related field is preferred, along with strong proficiency in CRM and ERP systems.

Skills

Customer service leadership
Parts operations
Supply chain management
Order fulfillment
Logistics coordination
Pricing strategy
Escalation management
Continuous improvement
KPI management
Team development
CRM
ERP
SAP
Process governance
Change leadership
Commercial acumen

Benefits

Pension plan with matching
Health benefits
Dental benefits
Life insurance
Disability benefits

Visa sponsorship

Not detected in the job text

Keywords

Customer Service Manager
Parts & Services
Mining
Supply Chain
Order Desk
CSSR
Logistics
Pricing
SAP
Aurora
KPI
SOP
Lean
Six Sigma
APICS
CPIM
CSCP
Aftermarket Service
Heavy Equipment
Manufacturing
Distribution
CRM
ERP
Project Management
Operational Excellence
Change Leadership
Commercial Acumen
Inventory Optimization
Escalation Management
Sustainability

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