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Sandvik

Représentant(e) du support aux ventes à la clientèle / Customer Sales Support Representative

Sudbury, ON, Canada
Val-d'Or, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 23, 2026
Posting language: English · French
Posted: Oct 5, 2026

Original job description

English section of this bilingual listing.

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets.

Are you customer focused with some mining industry knowledge? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Monitor and process incoming customer orders.
Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues.
Process weekly back-order reports: review, expedite as required and send to customer.
Knowledge of your customer needs and communicate to other departments.
Maintaining working knowledge of products and their functions for your customers.
Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures.
Arranging for the shipment/transport of equipment/materials.
Receipt of incoming goods and associated logistic support where required.
Other duties as assigned.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

Post-secondary education, preferably in a Business-related field.
Minimum of two (2) years relevant experience.
Bilingual in both English and French considered an asset.
Proven customer service and sales experience is preferred.
Knowledge of the mining industry would be an asset.
Strong oral/written communication and interpersonal skills.
Strong attention to detail.
Knowledge of processes, tools and techniques for selling goods and services.
Ability to multitask in a fast-paced environment.
Ability to work flexible working hours.

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.
Ongoing development and training.
An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

All qualified persons are encouraged to apply at www.sandvik.com/careers to the Customer Sales Support Representative, requisition # R0094701; While we thank all candidates for their interest, only those considered for an interview will be contacted.

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.

Read the full bilingual original

Sandvik Mining est à la recherche d’un(e)

Représentant(e) du support aux ventes à la clientèle

Lieu : Val-d’Or, QC / Lively, ON

Chez Sandvik, nous vous offrons un monde de possibilités. Nos diverses activités et notre réseau mondial vous permettent d’explorer votre potentiel et de vous épanouir. Nous reconnaissons votre performance et nous vous offrons diverses façons d’alimenter votre croissance vers des réalisations exceptionnelles.

Nous avons actuellement un poste à pourvoir de Représentant(e) du support aux ventes à la clientèle. Le ou la titulaire du poste est responsable de fournir un soutien aux ventes à la pointe de l'industrie qui dépasse les attentes et favorise la fidélisation de la clientèle ainsi qu’une expérience positive, afin de contribuer à la réalisation des objectifs de vente.

Vous êtes orienté(e) vers le client et vous avez une certaine connaissance de l'industrie minière ? Nous voulons vous connaître!

Tout en recherchant la meilleure possibilité pour vous aujourd’hui, nous pensons déjà à votre avenir et à votre succès. Voici l’occasion de vous joindre à notre équipe. Nous vous invitons donc à postuler!

Ce que vous ferez

Répondre, traiter et faire le suivi des commandes des clients par téléphone ou par courrier électronique, notamment en ce qui concerne les devis, les commandes, les réductions d'unités, les demandes de retour, les problèmes d'expédition ou de tarification ainsi que les problèmes techniques;
Traiter les rapports hebdomadaires des commandes en attente : les examiner, les expédier et les envoyer au client;
Comprendre les besoins des clients et les communiquer aux autres services;
Maintenir une connaissance pratique des produits et de leurs fonctions pour vos clients;
Veiller à ce que toutes les activités soient menées conformément aux valeurs fondamentales de Sandvik et aux politiques et procédures en vigueur;
Préparer l'expédition/le transport des équipements/matériels;
Réceptionner la marchandise et apporter un support au niveau de la logistique;
S’acquitter des autres tâches qui lui sont confiées.

Santé et sécurité environnementales

Nous sommes éthiques et conformes, et nous nous consacrons à la santé, à la sécurité et à la durabilité. La santé et la sécurité sont notre priorité!

Ce que vous apporterez

Formation post-secondaire, de préférence dans un domaine connexe;
Minimum de deux (2) ans d'expérience pertinente;
Capacité de travailler en français et en anglais (obligatoire);
Expérience antérieure au service à la clientèle et en vente, un atout;
Expérience de l’industrie, un atout;
Solides compétences en communication écrite et verbale;
Connaissance des processus, des outils et des techniques de vente de produits et de services;
Excellentes compétences informatiques (Microsoft Office, Outlook, Sales Force, etc.);
Connaissance du fonctionnement des manuels de pièces;
Capacité à effectuer plusieurs tâches à la fois dans un environnement en constante évolution;
Disponible à travailler selon des horaires flexibles.

En échange de votre passion et de votre dynamisme, nous vous offrirons…

L’opportunité d’avoir un impact sur le rendement de nos divisions.
L’opportunité de faire partie d’une équipe ambitieuse, dans une entreprise leader du secteur.
La possibilité d’atteindre votre plein potentiel.
Un programme de perfectionnement et de formation continus.
Un excellent programme de rémunération et d’avantages sociaux.

Notre culture

Nos valeurs fondamentales sont l’âme de notre entreprise. Elles nous guident dans nos actions et nos décisions d’affaires quotidiennes. Notre ouverture d’esprit encourage le partage d’idées et le travail d’innovation parmi nos employés. Nous encourageons la diversité et l’inclusion, et incitons chacun à faire preuve d’authenticité chaque jour au travail!

Nous sommes fiers de notre processus décisionnel agile axé sur la clientèle. Nous responsabilisons nos employés, en leur offrant un solide système de gestion du rendement et des occasions de croissance dans leur carrière.

Vous souhaitez en savoir plus?

Pour en savoir plus sur Sandvik, nos équipes et nos produits, veuillez consulter notre site Web : https://www.home.sandvik/fr/%C3%A0-propos-de-nous/

Comment postuler

Toutes les personnes qualifiées peuvent soumettre une candidature à www.sandvik.com/careers sous le poste de Représentant(e) du support aux ventes à la clientèle #R0094701. Nous remercions tous les candidats et candidates de leur intérêt, mais communiquerons uniquement avec les personnes retenues pour une entrevue.

Nous sommes un employeur qui souscrit au principe d’équité en matière d’emploi et s’engage à promouvoir un milieu de travail diversifié, équitable et inclusif. Nous encourageons les candidatures de membres de communautés qui recherchent l’équité, y compris les femmes, les personnes racialisées, autochtones et handicapées, et les personnes de toutes orientations sexuelles et identités et expressions sexuelles.

Nous nous engageons à créer une expérience englobante et sans obstacle aux personnes qui ont des besoins en matière d’accessibilité. Il est possible de demander des adaptations à tout stade du processus de recrutement. Pour obtenir de plus amples renseignements, veuillez communiquer avec le Service des ressources humaines à commonHR.canada@sandvik.com.

************************************

Sandvik Mining is seeking a

Customer Sales Support Representative

Location: Lively, ON / Val-d'Or, QC

Are you customer focused with some mining industry knowledge? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What you will be doing

Monitor and process incoming customer orders.
Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues.
Process weekly back-order reports: review, expedite as required and send to customer.
Knowledge of your customer needs and communicate to other departments.
Maintaining working knowledge of products and their functions for your customers.
Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures.
Arranging for the shipment/transport of equipment/materials.
Receipt of incoming goods and associated logistic support where required.
Other duties as assigned.

Environmental Health and Safety

We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

Post-secondary education, preferably in a Business-related field.
Minimum of two (2) years relevant experience.
Bilingual in both English and French considered an asset.
Proven customer service and sales experience is preferred.
Knowledge of the mining industry would be an asset.
Strong oral/written communication and interpersonal skills.
Strong attention to detail.
Knowledge of processes, tools and techniques for selling goods and services.
Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.).
Familiar with parts manuals.
Ability to multitask in a fast-paced environment.
Ability to work flexible working hours.

In return for your passion and drive we will offer you…

The opportunity to make an impact on our business performance.
The opportunity to be part of an ambitious team, in an industry leading business.
The opportunity to reach your full potential.
Ongoing development and training.
An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

How to Apply

Apply About employer

More about this job

Responsibilities

The representative will manage customer orders, quotes, and shipping inquiries while providing technical support and logistics coordination. They are also responsible for maintaining product knowledge and communicating customer needs to internal departments.

Requirements

Candidates must have at least two years of relevant experience and post-secondary education in a business-related field. Strong communication skills, proficiency in Microsoft Office, and the ability to work in a fast-paced environment are required.

Skills

Customer service
Sales support
Order processing
Logistics support
Technical support
Communication skills
Microsoft Office
Outlook
Salesforce
Parts manuals
Multitasking
Mining industry knowledge
Inventory management
Shipping coordination

Benefits

Pension plan
Health insurance
Dental insurance
Life insurance
Disability benefits
Professional development
Training programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Sales Support
Mining Industry
Order Management
Logistics
Salesforce
Microsoft Office
Back-order reports
Shipping
Technical Support
Customer Loyalty
Parts Manuals
Sales Targets
Environmental Health and Safety
Sustainability
Performance Management

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