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Added 1 min ago
T
People Generalist
Twilio
Remote, Canada
- Full-time
- Remote
This position is needed to support delivery of People priorities. This role supports our Go to Market and Marketing organizations, comprising over 2,500 employees. You will be an integral…
Added 15 mins ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
The successful candidate will lead the identification, assessment, prioritization, delivery, adoption, and continuous improvement of enterprise AI initiatives. This role will work closely…
Added 31 mins ago
OW
Specialist Fisheries and Seafood
Ocean Wise
Vancouver, BC
- Full-time
…teams, you will manage and analyze fisheries and aquaculture data, develop analytical tools and workflows, support sustainability assessments, and deliver evidence-based insights that…
Added 31 mins ago
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Vice President of Engineering
Vantage
Remote, Canada
- $200,000 CAD / year
- Full-time
- Remote
You'll own delivery, quality, and reliability for your area, build and develop the managers who lead it, and work with Product and Design leadership to turn company goals into a roadmap…
Added 1 hour ago
J
Senior Strategic Sales Manager (m/f/d)
Jobgether
Canada
- Contract
…(Germany, Austria, and Switzerland). In this role, you will lead complex B2B sales cycles, from identifying new business opportunities and engaging decision-makers to negotiating and…
Added 1 hour ago
W
Senior Mechanical Engineer
Worley
Calgary, AB · Edmonton, AB
- Full-time
…decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition to more sustainable…
Added 1 hour ago
W
Senior Structural Designer
Worley
Calgary, AB · Edmonton, AB
- Full-time
Assist Lead and Principal Structural Designers with work planning, design coordination, checking, and delivery of project requirements.
Added 1 hour ago
M
Solution Engineer - Cloud & AI Applications
Microsoft
Toronto, ON
- Full-time
Lead hands-on engagements - hackathons and architecture workshops - to accelerate adoption of Microsoft’s cloud platforms.
Added 1 hour ago
S
DCN Project Director
SLB
Calgary, AB
- Full-time
SLB is seeking a highly qualified and motivated Project Director to lead the delivery of a Data Center project location consisting of multiple buildings and associated infrastructures…
Added 1 hour ago
S
DCN Project Engineering Manager
SLB
Calgary, AB
- Full-time
SLB is seeking a highly qualified and motivated Project Engineering Manager to support our Data Center infrastructure solutions business.
Added 1 hour ago
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Sr Spec, IT
Vale
Canada
- Full-time
Working collaboratively with data scientists, data developers, platform specialists, operational teams, and technology leaders, you will transform complex operational challenges into…
Added 2 hours ago
VO
Program Facilitator, Financial Aid & Scholarships (Part-Time)
Visions of Science
Toronto, ON
- Part-time
Support the delivery of high-quality programming in alignment with organizational goals, learning outcomes, and program expectations.
Added 2 hours ago
AA
Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
Airbus Aircraft
Montreal, QC
- Full-time
Added 2 hours ago
A
Senior Human Resources Manager
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
Systems, Data & Insights – Support the effective use of HR systems, data, reporting, and workforce insights to strengthen decision-making and HR delivery.
Added 2 hours ago
A
Director, Business Development – Construction (Canada)
Acciona
Mississauga, ON · CAN - Mississauga Office
- Full-time
ACCIONA is seeking a highly strategic and results-driven Director of Business Development – Construction to lead growth initiatives throughout Canada.
Added 2 hours ago
S
Software Engineering Manager, Enterprise
Spellbook
Remote, Canada
- Full-time
- Remote
This is a hybrid of engineering manager and technical program lead. You'll manage and grow a team of backend, full-stack, and forward-deployed engineers. You'll also run the plan: turn…
Added 2 hours ago
'
Forward Deployment Engineer
''
Toronto, ON
- Full-time
The Forward Deployment Engineer is accountable for owning high-value AI use cases from problem discovery through delivery, adoption, and measured business value. This role embeds directly…
Added 2 hours ago
C
Staff Technical Program Manager, Data Center Data & Tooling
Cerebras
Canada
- Full-time
Cerebras is seeking a Staff Technical Program Manager to lead the data and tooling programs that support data center planning, delivery, and operational handoff. You will turn fragmented…
Added 2 hours ago
S
Data & AI Solution Architect
SaskTel
Regina, SK
- Contract
At SaskTel, we don't just think big – we innovate and lead the way! We enrich everyday life. We empower people, organizations and communities to reach their full potential. If you're…
Added 3 hours ago
SI
Project Manager – Wood Frame Construction
Synectics Inc.
Victoria, BC
- $120,000 to $140,000 CAD / year
- Full-time
This is a hands-on Project Management opportunity for an individual with a strong background in wood-frame construction, framing operations, and project delivery.
Added 3 hours ago
J
Sales Strategy & Operations Manager
Jobber
AB · Edmonton, AB
- Full-time
…of view, and influence how the channel runs. You’ll provide data-driven recommendations, you'll lead the rollout, drive adoption, and be measured on the real improvement you deliver to how…
Added 3 hours ago
QF
Manager, Data Science
Questrade Financial Group
Toronto, ON · North York, ON
- Full-time
Team Leadership & Statistical Authority: Lead, mentor, and develop a high-performing team of data scientists; act as the organization's subject matter expert on causal inference,…
Added 3 hours ago
BH
SAP Technical Lead – Platform & BTP
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Lead technical workstreams on projects, including environment strategy, system builds and copies, data migration tooling, technical cutover and go-live readiness. Vendor and Service…
Added 3 hours ago
AG
Director, Growth & Innovation Operations
Altus Group
Toronto, ON
- Full-time
…Operations, you will establish clear priorities, align teams, and lead initiatives from concept through implementation and adoption. This is a hands-on, player-coach role. You will directly…
Added 3 hours ago
M
Bilingual Manager, AdminAdvantage Client Services
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
…complex client implementations, enrolments, and ongoing service delivery, with a strong focus on client outcomes, service excellence, and operational…

Sanofi

Consumer Experience (CX) Strategy lead

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 19, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 4, 2026

Original job description

Reference No. R2876278

Position Title: Consumer Experience (CX) Strategy lead
Location: Toronto, ON - Hybrid - 3 days per week onsite - required.

About the Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staffs to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks.
Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency.
Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions.

Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors.

Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist.

Embody excellence in consumer experience at all level and influence product and service strategy direction.

Influential leader representing CX Strategy across the business and corporate, including product and service development functions.

Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups.

Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering.

About You

Key Qualifications:

Bachelor's degree in design, HCI, MBA or related field - required. Master’s degree - preferred.
7+ years of hands-on as a CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design.
Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data.
Embody a strong and effective user’s point of view inside the organization.
Familiarity with pharma/health technology is a plus.
English communication skills on a professional level (verbal and written).

CX is a new function within Sanofi, and the work will require evangelization, delivery, and high adaptability to change. This new team is entails project management, research, design (visual and UX), prototyping and strategy.

Knowledge, Skills and Abilities:

Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.
Strong communication and presentation skills to convey recommendations efficiently.
Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.
Strong business acumen, with ability to understand value generation and business modelling.
Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners.
CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.
International experience, with understanding of cultural sensitives as the role is global.
High EQ to manage different stakeholders within the organisation and understand how to bring them along.

Desired traits:

You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company

Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details

Comfortable with change and ambiguity: you are naturally confident in a shifting world.

You bring the ability and interest to help lead cultural shifts in the organization including Digitaltransformation

You have an intellectual curiosity that inspires others around you

Culturally curious, you are willing to work in an international environment

Why Choose Us?

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs.

This position is for a new vacant role that is now open for applications.

AI Usage

"Artificial Intelligence” refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information to identify patterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Company’s Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concern regarding your personal information. You can also contact Canada’s Privacy Officer via Sanofi’s data subject request portal,  Data Subject Rights Webform. The Data Subject Rights Webform can also be used to request access or correction of your personal information and file a complaint.

Sanofi is an equal opportunity employer committed to culture, inclusion, and experience. Our goal is to attract, develop and retain highly talented employees, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

#GD-SP

#LI-SP #LI-Onsite #DBBCA

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

North America Applicants Only

The salary range for this position is:

127,000.00 - 177,000.00 (Includes target bonus)

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefits programs, and additional benefits information can be found through the (CA)LINKOR (US) LINK.

La fourchette salariale pour ce poste est la suivante:

127,000.00 - 177,000.00 (Comprend le bonus cible)

La rémunération finale sera déterminée en fonction de l'expérience démontrée, des compétences, du lieu de travail et d'autres facteurs pertinents. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise, et des informations supplémentaires sur les avantages sociaux peuvent être trouvées via le lien

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More about this job

Responsibilities

The CX Strategy lead defines and delivers end-to-end consumer experience strategies and digital solutions across the organization's ecosystem. They lead a team of CX professionals while influencing product strategy and driving cultural change across global business units.

Requirements

Candidates must have a bachelor's degree and at least 7 years of hands-on experience as a CX/UX strategist in a global enterprise or consulting environment. Strong analytical, communication, and strategic planning skills are essential for this role.

Skills

CX strategy
UX strategy
Digital product management
Strategic planning
User research
Data analysis
Stakeholder management
Agile methodology
Business acumen
Communication skills
Presentation skills
Leadership
Mentoring
Prototyping
Change management

Benefits

Health insurance
Prevention and wellness programs
Rewards package

Visa sponsorship

Not detected in the job text

Keywords

CX Strategy
UX Strategy
Digital Transformation
Biopharma
Product Roadmap
User Research
Human Factors
Agile
Data Analytics
Business Modeling
Stakeholder Engagement
Global Strategy
Prototyping
Customer Experience
Digital Product Management
Change Management
Strategic Planning
Market Data
Consumer Insights
Leadership

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