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Added 13 mins ago
L
Legal Director
Lumentis
Innisfil, ON
- Full-time
…managing the external counsel and legal service providers the business relies on. Success requires a partnership mindset: working alongside business leaders as a collaborative partner, not…
Added 28 mins ago
SL
Senior Consultant, Strategy, Sunlife Health
Sun Life
Calgary, AB · Vancouver, BC · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Sunlife Health brings together the scale of a mature group benefits business with the pace and innovation of digital health. The Sunlife Health Strategy team focuses on the questions that…
Added 28 mins ago
SL
Senior Consultant, Strategy, Sunlife Health
Sun Life
Calgary, AB · Vancouver, BC · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Sunlife Health brings together the scale of a mature group benefits business with the pace and innovation of digital health. The Sunlife Health Strategy team focuses on the questions that…
Added 28 mins ago
Sales Development Manager, Small Store
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Added 43 mins ago
Manager, Talent Acquisition
Knak
Ottawa, ON
You'll have the autonomy to shape our recruiting strategy, influence important business decisions and make a meaningful impact on Knak's next stage of growth.
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Client Relationship Management - Lead Specialist
Marsh
Montreal, QC
- Other
We are seeking a talented individual to join our Client Relationship Management team, part of our Affinity business at Marsh. This role will be based in Montreal Quebec. This is a hybrid…
Added 57 mins ago
D
Senior Manager, Strategic Project Management
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Toronto, ON
- Full-time
…including go-to-market readiness, acquisition integration, and business systems implementations. This leader brings structure, speed, and accountability to complex, ambiguous work, and uses…
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1
Account Director
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- Full-time
…fast-growing, complex companies on value creation, corporate strategy and M&A, and we help clients expand into new markets and…
Added 1 hour ago
S
Account Executive, Enterprise (Restaurants)
Solink
Remote, Canada
- $240,000 to $300,000 CAD / year
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Act as a trusted advisor and strategic partner to customers by understanding their business, pain points, executive priorities, and long-term growth plans.
Added 2 hours ago
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Digital Marketing Specialist / Spécialiste en marketing numérique
Jobgether
Canada
- Full-time
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Added 2 hours ago
KD
Directeur·rice, Intelligence consommateurs | Consumer Insights Manager
Keurig Dr Pepper
Montreal, QC
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Added 2 hours ago
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Group Finance Manager, Canada Enterprise Team
Microsoft
Toronto, ON
- Full-time
…teamwork, a great culture, accelerating your career, being owner/partner to a local business unit, and playing an integral role in helping leaders see beyond the numbers and act? If yes,…
Added 2 hours ago
M
Director, Sales
Microsoft
Toronto, ON
- Full-time
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Added 2 hours ago
U
Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
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Montreal, QC
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Client Solutions Lead
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Received 25+ industry and partner awards in the past year
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Director, FinOps (35690)
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BC · British Columbia, Canada
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The Director will own the FinOps strategy, operating model, cost optimization pipeline, forecasting discipline, governance cadence, and savings targets, while partnering closely with…
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Growth & Marketing Lead
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Toronto, ON
- Full-time
…organize a webinar, improve our website or speak with an existing partner about new…
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Senior Enterprise Information Data Architect (35902)
Myticas Consulting
Canada
- Contract
Partner with data, analytics, business and technology stakeholders to develop effective information governance processes and structures.
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Directeur principal, Ingénierie logicielle – WFM / Sr Dir. Software Development - WFM
UKG
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Added 2 hours ago
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SVP, Head of Operational Risk Management
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Toronto, ON
- Full-time
…monitor, and mitigate operational risks across all regions and business lines that could impact the organization's ability to achieve its strategic objectives and preserve stakeholder…
Added 2 hours ago
M
Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
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Adaptability, Business Insights, Business Marketing, Competitive Intelligence (CI), Content Development, Creative Campaign Development, Curious Mindset, Disease Awareness Campaigns,…
Added 2 hours ago
Director Technology Transformation Stores
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Sanofi

Consumer Experience (CX) Strategy lead

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 19, 2026
Education: Bachelor’s degree
Posting language: English
Posted: Nov 4, 2026

Original job description

Reference No. R2876278

Position Title: Consumer Experience (CX) Strategy lead
Location: Toronto, ON - Hybrid - 3 days per week onsite - required.

About the Job

Ready to push the limits of what’s possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.

The Consumer Experience (CX) Strategy lead provides the end-to-end consumer experience strategy and digital solutions for Sanofi patients, customers, and staffs to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks.

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

Main Responsibilities:

Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks.
Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency.
Work closely with direct and indirect team members to define, document, share and maintain our overall user experience strategy, rollout, and operations for Sanofi products and digital solutions.

Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors.

Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX Strategist.

Embody excellence in consumer experience at all level and influence product and service strategy direction.

Influential leader representing CX Strategy across the business and corporate, including product and service development functions.

Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups.

Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate and Engineering.

About You

Key Qualifications:

Bachelor's degree in design, HCI, MBA or related field - required. Master’s degree - preferred.
7+ years of hands-on as a CX/UX strategist at a large global enterprise experience, agency, consulting or Start-up/scale-up is a must, in the context of digital product or software design.
Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data.
Embody a strong and effective user’s point of view inside the organization.
Familiarity with pharma/health technology is a plus.
English communication skills on a professional level (verbal and written).

CX is a new function within Sanofi, and the work will require evangelization, delivery, and high adaptability to change. This new team is entails project management, research, design (visual and UX), prototyping and strategy.

Knowledge, Skills and Abilities:

Strong analytical skills with ability to absorb qual and quant data in order to synthesize key challenges or learnings.
Strong communication and presentation skills to convey recommendations efficiently.
Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.
Strong business acumen, with ability to understand value generation and business modelling.
Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to be best advice to Digital product owners.
CX Measurement frameworks knowledge and practice, both in qual and quant, to setup measure of efficacy.
International experience, with understanding of cultural sensitives as the role is global.
High EQ to manage different stakeholders within the organisation and understand how to bring them along.

Desired traits:

You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company

Agility, Decisiveness, Resilience, Transparent Communications, and Openness with strong attention to details

Comfortable with change and ambiguity: you are naturally confident in a shifting world.

You bring the ability and interest to help lead cultural shifts in the organization including Digitaltransformation

You have an intellectual curiosity that inspires others around you

Culturally curious, you are willing to work in an international environment

Why Choose Us?

Bring the miracles of science to life alongside a supportive, future-focused team.

Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.

Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.

Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs.

This position is for a new vacant role that is now open for applications.

AI Usage

"Artificial Intelligence” refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information to identify patterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Company’s Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concern regarding your personal information. You can also contact Canada’s Privacy Officer via Sanofi’s data subject request portal,  Data Subject Rights Webform. The Data Subject Rights Webform can also be used to request access or correction of your personal information and file a complaint.

Sanofi is an equal opportunity employer committed to culture, inclusion, and experience. Our goal is to attract, develop and retain highly talented employees, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

#GD-SP

#LI-SP #LI-Onsite #DBBCA

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

North America Applicants Only

The salary range for this position is:

127,000.00 - 177,000.00 (Includes target bonus)

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefits programs, and additional benefits information can be found through the (CA)LINKOR (US) LINK.

La fourchette salariale pour ce poste est la suivante:

127,000.00 - 177,000.00 (Comprend le bonus cible)

La rémunération finale sera déterminée en fonction de l'expérience démontrée, des compétences, du lieu de travail et d'autres facteurs pertinents. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise, et des informations supplémentaires sur les avantages sociaux peuvent être trouvées via le lien

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More about this job

Responsibilities

The CX Strategy lead defines and delivers end-to-end consumer experience strategies and digital solutions across the organization's ecosystem. They lead a team of CX professionals while influencing product strategy and driving cultural change across global business units.

Requirements

Candidates must have a bachelor's degree and at least 7 years of hands-on experience as a CX/UX strategist in a global enterprise or consulting environment. Strong analytical, communication, and strategic planning skills are essential for this role.

Skills

CX strategy
UX strategy
Digital product management
Strategic planning
User research
Data analysis
Stakeholder management
Agile methodology
Business acumen
Communication skills
Presentation skills
Leadership
Mentoring
Prototyping
Change management

Benefits

Health insurance
Prevention and wellness programs
Rewards package

Visa sponsorship

Not detected in the job text

Keywords

CX Strategy
UX Strategy
Digital Transformation
Biopharma
Product Roadmap
User Research
Human Factors
Agile
Data Analytics
Business Modeling
Stakeholder Engagement
Global Strategy
Prototyping
Customer Experience
Digital Product Management
Change Management
Strategic Planning
Market Data
Consumer Insights
Leadership

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