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Sanofi

Patient Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Experience: 1-3 years relevant pharmaceutical experience including experience working with Patient Support Services
Posting language: English
Posted: Nov 6, 2026

Original job description

Reference Number: R2876194

Position Title: Patient Support Specialist

Department: Patient Support Services Specialty Care Canada

Location: Toronto, ON (Hybrid)

About Sanofi

We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.

About the Job

Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.

The Sanofi Patient Support Services (PSS) team is focused on enabling patient access to Sanofi therapies by providing reimbursement navigation, logistics support, financial assistance, and patient education.

Sanofi offers several programs across a number of therapeutic areas. In addition, Sanofi is expected to launch new products and new indications for existing products that will require the design and launch of new patient support services.

The Specialist, Patient Support Services, will work closely with the Lead, Patient Support Services, internal Sanofi cross-functional teams and PSS vendors to ensure the ongoing support of patient access to therapy with the highest standards of services, support and care. The position will report to the Head, Patient Support Services, Sanofi Genzyme. This is a hybrid position based in Toronto, ON.

Main responsibilities:

In particular, the Specialist, Patient Support Services will partner with the Lead, Patient Support Services to:

Develop, manage and communicate the status of project plans for the launch of new indications and new PSS initiatives (including new digital capabilities)
Prepare PSS performance metrics reports, status updates and communications for global and local management teams as needed
Manage vendor partners Support the Lead, PSS to ensure appropriate vendor deliverables, timelines, and budgets are maintained according to contract terms
Ensure compliance with local and global PSS processes, and support audit readiness and response requirements
Gain insight into the objectives of other functions and react quickly to recommend and promote efficient PSS solutions or alternatives to business challenges.
Work across Sanofi businesses, functions and within the PSS team to identify and share best practices
Work with the field teams to maintain a current understanding of health care provider and payer needs relating to support provided through the PSS
Act as an ally for diversity, equity and inclusion in all elements of our business

About You

Required Qualifications:

Bachelor’s Degree; relevant master’s degree preferred
1-3 years relevant pharmaceutical experience including experience working with Patient Support Services
Experience working with cross-functional stakeholders to deliver innovative solutions that improved patient access to therapy and/or created new ways of working to resolve key business challenges; experience piloting new digital capabilities is an asset
Strong collaboration, organizational and operations skills; ability to work both independently and as part of a team

Demonstrated leadership/ and analytical skills, ability to delivery on project objectives in a timely manner
Proven ability to communicate and present effectively to cross-functional and cross-organizational teams in a matrix environment
Ability to flex, adapt and lead in an environment of changing business priorities
Excellent writing, excel, power point and organizational skills required
Bilingual is an asset (English/French)

Why Choose Us?

Bring the miracles of science to life alongside a supportive, future-focused team.
Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs

This position is for a current vacant role that we are actively hiring for.

Applications received after the official close date will be reviewed on an individual basis.

AI Usage

"Artificial Intelligence” refers to any systems that use automated processes, including algorithms and machine learning, to analyze data and make predictions, inferences, decisions, or recommendations without direct human involvement. These systems may process personal information to identify patterns, improve services, or support decision-making. The Company may use Artificial Intelligence for purposes including, but not limited to, resume screening and hiring, scheduling interviews or meetings, conducting surveys, matching skills with potential job openings, interview scoring, ensuring compliance with regulations applicable to our industry, and activities related to performance evaluation. Information collected and processed by the Company’s Artificial Intelligence systems may include the personal information detailed above and calendar availability. It excludes the information collected and processed for monitoring purposes. You should contact Human Resources if you have a question or concern regarding your personal information. You can also contact Canada’s Privacy Officer via Sanofi’s data subject request portal,  Data Subject Rights Webform. The Data Subject Rights Webform can also be used to request access or correction of your personal information and file a complaint.

Sanofi is an equal opportunity employer committed to culture, inclusion, and experience. Our goal is to attract, develop and retain highly talented employees, allowing us to benefit from a wide variety of experiences and perspectives. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

#GD-SG

#LI-GZ

#LI-Onsite

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

North America Applicants Only

The salary range for this position is:

100,500.00 - 150,500.00 (Includes target bonus)

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefits programs, and additional benefits information can be found through the (CA)LINKOR (US) LINK.

La fourchette salariale pour ce poste est la suivante:

100,500.00 - 150,500.00 (Comprend le bonus cible)

La rémunération finale sera déterminée en fonction de l'expérience démontrée, des compétences, du lieu de travail et d'autres facteurs pertinents. Les employés peuvent être admissibles à participer aux programmes d'avantages sociaux de l'entreprise, et des informations supplémentaires sur les avantages sociaux peuvent être trouvées via le lien

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More about this job

Responsibilities

The Patient Support Specialist will manage project plans for new patient support initiatives and oversee vendor deliverables to ensure high standards of service. They will also prepare performance metrics and collaborate with cross-functional teams to improve patient access to therapy.

Requirements

Candidates must hold a Bachelor's degree and have 1-3 years of relevant pharmaceutical experience, specifically with patient support services. Strong organizational, analytical, and communication skills are required to work effectively in a matrix environment.

Skills

Project management
Reimbursement navigation
Logistics support
Financial assistance
Patient education
Vendor management
Data analysis
Performance reporting
Cross-functional collaboration
Digital capabilities
Compliance
Communication
Organizational skills
Excel
PowerPoint

Benefits

Health insurance
Prevention and wellness programs
Target bonus

Visa sponsorship

Not detected in the job text

Keywords

Patient Support Services
Biopharma
Reimbursement
Logistics
Project Management
Vendor Management
Compliance
Digital Capabilities
Pharmaceutical
Healthcare
Data Analysis
Reporting
Stakeholder Management
Audit Readiness
Diversity Equity and Inclusion
Specialty Care
Rare Diseases
Immune System

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