Service Writer
- Fredericton, NB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Overview: Sansom Equipment is a leading provider of industrial machinery and equipment, specializing in high-quality products and exceptional customer service. We are committed to delivering innovative solutions to meet our clients' needs across various industries.
Position: Service Writer
Job Type: Full-time
Pay: Competitive salary based on experience
Benefits:
Position: Service Writer
Job Type: Full-time
Pay: Competitive salary based on experience
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan
- Paid time off and holidays
- Opportunities for professional development and advancement
- Employee discounts on products and services
- Service Scheduling: Coordinate service requests from clients and schedule appointments for technicians based on availability and urgency.
- Client Communication: Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions. Maintain clear and effective communication to ensure customer satisfaction.
- Dispatch Support: Assist in dispatching technicians to service locations, providing necessary information and resources for efficient job completion.
- Parts Procurement: Coordinate with parts department to ensure availability of required parts for service appointments. Manage inventory levels and order supplies as needed.
- Documentation: Maintain accurate records of service requests, appointments, and job details. Generate reports as necessary to track service performance and identify areas for improvement.
- Quality Assurance: Conduct follow-up calls or surveys with clients to gather feedback on service quality and identify areas for improvement.
- Team Collaboration: Collaborate with service technicians, sales representatives, and other departments to streamline processes and enhance overall service delivery.
- Administrative Support: Assist in administrative tasks such as billing, invoicing, and data entry to support efficient operations.
- High school diploma or equivalent; associate's or bachelor's degree preferred
- Previous experience in customer service, dispatching, or related field preferred
- Strong communication and interpersonal skills
- Excellent organizational and time management abilities
- Proficiency in Microsoft Office suite and scheduling software
- Ability to thrive in a fast-paced environment and adapt to changing priorities
- Attention to detail and problem-solving skills
More about this job
Responsibilities
Coordinate service requests, schedule and support technician dispatch, communicate with clients, and ensure required parts are available. Maintain service records and reports, follow up on service quality, collaborate across departments, and assist with billing, invoicing, and data entry.
Requirements
A high school diploma or equivalent is required, while an associate or bachelor's degree is preferred. Previous customer service, dispatching, or related experience is preferred, along with strong communication, organizational, time-management, software, and problem-solving abilities.
Skills
- Service Scheduling
- Client Communication
- Dispatching
- Parts Procurement
- Inventory Management
- Recordkeeping
- Report Generation
- Quality Assurance
- Team Collaboration
- Billing
- Invoicing
- Data Entry
- Organization
- Time Management
- Microsoft Office
- Problem-Solving
Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Retirement Savings Plan
- Paid Time Off
- Paid Holidays
- Professional Development Opportunities
- Advancement Opportunities
- Employee Discounts
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Logistics
Keywords
- Industrial Machinery
- Equipment
- Customer Service
- Service Scheduling
- Technician Dispatch
- Client Communication
- Parts Procurement
- Inventory Management
- Service Requests
- Appointment Scheduling
- Service Documentation
- Report Generation
- Quality Assurance
- Customer Feedback
- Billing
- Invoicing
- Data Entry
- Microsoft Office
- Scheduling Software
- Administrative Support
- Service Performance
- Problem-Solving