Field Service Technician
- Winnipeg, MB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Company Description SANY Canada is the Canadian branch of a globally recognized Forbes 500 and Financial Times Top 500 construction and heavy machinery brand. As part of SANY, a leading manufacturer of construction, mining, port, oil drilling, and renewable wind-energy equipment, SANY Canada benefits from 25 manufacturing bases and global R&D centers across China, India, the USA, Germany, and Brazil. Operating in 160 countries, SANY delivers excavators, wheel loaders, backhoe loaders, piling rigs, port machinery, and road machinery across Canada through an extensive dealer network and dedicated sales and support personnel. Canadian customers receive the latest equipment from factories in the USA and China, backed by an industry-leading 5-year/5000-hour warranty and a strong focus on personalized, high-quality customer service.
Role Description The Field Service Technician is a full-time, on-site role based in Winnipeg, MB, responsible for service, maintenance, and repair of SANY construction and heavy equipment at customer locations and dealer sites. Day-to-day tasks include performing diagnostics and troubleshooting mechanical, hydraulic, electrical, and electronic systems, completing scheduled and unscheduled repairs, and conducting inspections to ensure equipment safety and performance. The technician will document work performed, maintain accurate service records, and communicate clearly with customers, dealers, and internal teams regarding repair status and equipment conditions. This role also involves supporting warranty-related work, providing basic operator guidance on proper use and care of equipment, and upholding SANY Canada’s standards for safety, quality, and customer service.
Qualifications
Role Description The Field Service Technician is a full-time, on-site role based in Winnipeg, MB, responsible for service, maintenance, and repair of SANY construction and heavy equipment at customer locations and dealer sites. Day-to-day tasks include performing diagnostics and troubleshooting mechanical, hydraulic, electrical, and electronic systems, completing scheduled and unscheduled repairs, and conducting inspections to ensure equipment safety and performance. The technician will document work performed, maintain accurate service records, and communicate clearly with customers, dealers, and internal teams regarding repair status and equipment conditions. This role also involves supporting warranty-related work, providing basic operator guidance on proper use and care of equipment, and upholding SANY Canada’s standards for safety, quality, and customer service.
Qualifications
- Technical proficiency in diagnosing, repairing, and maintaining heavy equipment, including hydraulic, mechanical, electrical, and electronic systems.
- Ability to read and interpret technical manuals, service bulletins, schematics, and diagnostic reports.
- Strong problem-solving skills and practical troubleshooting capabilities in field environments.
- Effective communication and customer service skills to interact with operators, dealers, and internal support teams.
- Solid organizational skills to manage work orders, service documentation, and parts coordination.
- Experience working safely with heavy machinery, tools, and lifting equipment, following all safety standards and regulations.
- Relevant technical training or certification in heavy equipment, diesel mechanics, industrial maintenance, or a related field; apprenticeship or Red Seal designation is an asset.
- Previous experience as a field service technician or heavy equipment mechanic, preferably in construction, mining, or related industries.
- Valid driver’s license and willingness to travel locally for on-site service calls.
- Comfort working in outdoor and varying site conditions and the ability to perform physically demanding tasks.
- Familiarity with basic computer
More about this job
Responsibilities
Diagnose, maintain, inspect, and repair SANY construction and heavy equipment at customer and dealer locations, including mechanical, hydraulic, electrical, and electronic systems. Document service work, support warranty repairs, communicate equipment status, and provide basic operator guidance while meeting safety, quality, and customer service standards.
Requirements
Candidates should have heavy equipment or diesel mechanic training or certification, practical troubleshooting ability, and experience with heavy machinery; an apprenticeship or Red Seal designation is an asset. The role also requires effective communication and organizational skills, safe work practices, a valid driver’s license, willingness to travel locally, and the ability to work outdoors and perform physically demanding tasks.
Skills
- Heavy Equipment Diagnostics
- Mechanical Repair
- Hydraulic Systems
- Electrical Systems
- Electronic Systems
- Troubleshooting
- Preventive Maintenance
- Technical Manual Interpretation
- Reading Schematics
- Customer Service
- Service Documentation
- Parts Coordination
- Warranty Support
- Equipment Inspections
- Workplace Safety
- Field Service
Visa sponsorship
Not detected in the job text
Categories
- Trades
- Construction
- Manufacturing
- Engineering
- Customer Service & Support
Keywords
- SANY Construction Equipment
- Heavy Machinery
- Excavators
- Wheel Loaders
- Backhoe Loaders
- Piling Rigs
- Port Machinery
- Road Machinery
- Heavy Equipment Diagnostics
- Mechanical Systems
- Hydraulic Systems
- Electrical Systems
- Electronic Systems
- Troubleshooting
- Scheduled Repairs
- Unscheduled Repairs
- Equipment Inspections
- Technical Manuals
- Service Bulletins
- Schematics
- Diagnostic Reports
- Work Orders
- Service Records
- Warranty Repairs
- Diesel Mechanics
- Red Seal
- Safety Standards
- Customer Service
- Parts Coordination
- Field Service