Job Description
We are looking for a dynamic and motivated Senior Software Developer who embrace AI-assisted software development as part of their everyday engineering practice to join our engineering team. The SAP Customer Experience – Order Management Services (SAP CX OMS) unit builds and maintains high-quality cloud-native microservices. These microservices manage the order lifecycle and work closely with SAP Commerce Cloud and SAP S/4HANA. You'll work in a collaborative, agile team where quality engineering and customer impact go hand in hand.
What You'll Do
You will design and build scalable application systems independently. These systems will include AI-native components. They will also feature advanced RAG pipelines and multi-agent workflows. Evaluation and benchmarking frameworks to measure AI system quality, reliability, and performance are things you'll build and own. You'll optimize latency, throughput, and cost efficiency across systems. Observability and SRE practices, including monitoring, alerting, incident response, and root cause analysis, are areas you'll implement and improve. You'll partner with platform, data, and AI teams to design robust, production-ready solutions and improve system integration. System scalability, resilience, and maintainability are areas you'll continuously work to strengthen.
You will use AI-powered development tools to accelerate software delivery. From comprehending requirements and exploring designs to generating code, creating tests, debugging, documenting, and improving existing services.
- Design, develop, and test complex, scalable and performant cloud-native microservices for SAP's Order Management platform
- Participate in full-sprint cycles: refinement, development, code review, and deployment
- Write unit, integration, and contract tests to ensure production-grade quality
- Own technical quality: establish coding standards, lead code reviews, and champion test automation practices
- Contribute to CI/CD pipelines and apply DevOps practices to automate build, test, deployment, and operational processes (SAP BTP, Kubernetes, GitHub Actions)
- Collaborate with architects, developers, product managers and other engineering teams to translate business requirements into technical solutions
- Monitor application health, performance, and reliability and proactively address issues. Troubleshoot complex production issues across application, integration, and infrastructure layers; drive root cause analysis and permanent fixes
- Support technical documentation and knowledge sharing within the team
- Use AI-assisted development tools every day. These tools help accelerate development. They also ensure high standards for architecture, security, performance, reliability, and maintainability. Review, validate, test, and improve AI-generated code rather than blindly accepting it
- Stay current with emerging AI technologies and actively explore how new tools can improve engineering productivity. Define and enforce team-level standards for AI-assisted development. Bring recommendations to the team with a clear cost/benefit view
What You Bring
You have deep experience in distributed systems and scalable application design, with strong hands-on skills in LLMs, advanced RAG patterns, and agentic workflows. Proficiency in system design for scale, resiliency, and fault tolerance is required. Strong experience in performance optimization, cost management, and troubleshooting complex production systems is essential. A solid understanding of SRE principles, observability (logs, metrics, tracing), and incident management is expected. Experience designing evaluation frameworks for AI systems, validating model behavior, and applying agentic engineering patterns is critical. Technical leadership and mentoring ability are also part of what you'll bring.
- Bachelor's degree in Computer Science, Information Technology, or a related field - or equivalent functional experience
- 6+ years of professional software development experience
- Experience with AI-assisted development tools such as Claude Code, GitHub Copilot, or similar in a professional setting. Deep, functional fluency with AI developer tools across the full SDLC (design, coding, testing, observability) and awareness of the limitations and costs
- Expert level in Java; experience with Spring Boot preferred and proven experience with REST API design and asynchronous messaging (Kafka, or similar)
- Knowledge of microservices architecture and cloud-native patterns
- A solid knowledge of software engineering basics. Awareness of microservices architecture and cloud-native patterns. Insight into clean code principles.
- Experience with CI/CD tooling (Kubernetes, Jenkins, GitHub Actions, ArgoCD, or similar)
- Working knowledge of relational and/or NoSQL databases
- Comfortable working in an agile/scrum environment
- Drive clarity instead of waiting for it
- Solid communication skills; able to work across distributed, cross-functional teams and present to stakeholders
Nice to Have
- Knowledge of OMS domain concepts (order capture, fulfillment, ATP, returns)
- Knowledge with cloud platforms - SAP BTP and Azure
- Contributions to open-source projects
How You Work
You'll take end-to-end technical ownership of critical systems and contribute to engineering excellence across the team. Mentoring less-experienced engineers, guiding design and code quality, and building strong technical capabilities within the team are all part of the role. The team operates across global, cross-functional groups in a culture that values continuous improvement, operational excellence, and knowledge sharing.
- You enjoy being the go-to technical resource for the team - unblocking colleagues, pairing on hard problems, and accelerating onboarding of new members
- You take ownership of what you build, including its quality and operation in production
- You are curious, continuously learning, and comfortable working with new technologies
- You believe automation should eliminate repetitive work and improve quality
- You collaborate openly and enjoy solving complex problems with others
- You are realistic: you can balance technical excellence with customer and business priorities
- You care about delivering software that is reliable, secure, scalable, and easy to maintain
- You are comfortable doing AI-native development while applying robust engineering judgment
We value the skills you bring and support you to build on them through our learning and development opportunities. These are the skills associated with this role:
Cloud Architecture · Customer Relationship Management · Complex Problem Solving · Collaboration · Cloud Strategy · Cloud Security Infrastructure · Service Management · Effective Communication · Technology Roadmaps · Issue Management · Cloud Infrastructure · Operational Risk Management · Observability · AI-Assisted Architecture Decisions · AI-Threat Detection · Context Engineering · AI Output Quality Assurance · Agentic AI Day-to-Day Practice · AI-Assisted Automation and Prototyping · AI Adoption Capability
Equal Employment Opportunity (EEO) Statement
Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Additional Information
About SAP With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives. As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.
AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.
Company Description
You'll join the CX Order Management Services team, a cloud-native engineering group building the backbone of SAP's commerce fulfillment ecosystem. We ship features that directly impact how global enterprise customers manage orders at scale. In our team, we value technical craftsmanship, open feedback, and have a people-first culture. Our environment is safe to let people be themselves and leverage their strengths.This high-performance and fast-paced environment is assured to provide rich opportunities for learning and growing.
You will join a new team focused on building and maintaining the core of our OMS product from common backend services to CI/CD, you will get to collaborate with all the teams in the group and a wide variety of tasks
