Job Description
You manage customer engagements end-to-end, establishing trust, communicating clearly, and delivering outcomes that matter. If you are ready to own what you deliver, this role is for you.
What you’ll bring
- 8+ years managing SAP service engagements, understanding customer goals, implementing governance, and keeping delivery aligned to business outcomes.
- Customer success management skills from hands-on delivery and a track record of driving satisfaction and adoption.
- The ability to establish and sustain trust with stakeholders at all levels, including C-suite.
- Clear, effective communication, translating technical progress into business language and keeping stakeholders informed under uncertainty.
- Discipline in time-boxed engagements, with structured 90-day cycles, clear milestones, tight scope, and a focus on visible value delivery.
- Value management awareness, tracking the business value of SAP solutions and helping customers own their ROI.
- Familiarity with SAP BTP and cross-system integration, with the grounding to engage in technical solution conversations.
- Demonstrated Core AI Skills: Agentic AI, Context Engineering, AI-Assisted Automation, AI Adoption Capability, and AI Output Quality Assurance, assessed via a Codility take-home assignment.
- Emotional intelligence and sound problem-solving, reading dynamics, managing pressures, and finding applicable paths through delivery challenges.
- French-speaking is an advantage
What you’ll build
You manage SAP service engagements across your portfolio, focusing on trusted relationships, governance, issue resolution, and real customer value.
- Develop engagement strategies aligned to customer goals and business needs.
- Implement governance models that drive accountability and momentum, anchoring satisfaction, risk tracking, and issue resolution.
- Maintain stakeholder relationships at all levels, including C-level, reinforcing trust and keeping programs on track.
- Identify and address issues quickly, minimizing disruption and keeping delivery moving.
- Track and communicate value realization, helping customers articulate their SAP investment impact.
- Run time-boxed engagements with clear milestones, fixed scope, and a focus on rapid, tangible value delivery.
- Integrate AI tools into your daily workflow, including agentic AI, prompt engineering, and AI-assisted prototyping, to accelerate customer outcomes.
Where you belong
At SAP, individual contribution matters. Specialists own real customer relationships, run programs autonomously, and make decisions that count. You are supported globally with the tools and autonomy to do your best work. Your impact is yours to own.
If you are energized by customer proximity and motivated by measurable outcomes, you belong here.
Additional Information
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.
Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Compensation: CAD 99900 - CAD 217300 - yearly