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Added 5 mins ago
Agentic AI Security Specialist, Kitchener, ON
Siemens
Kitchener, ON
Develop security analytics across model traffic, tool calls, and agent actions to detect misuse and support containment and investigation.
Added 20 mins ago
KR
Amazon Connect & AWS DevOps
KTek Resourcing
Toronto, ON
- Contract
Lead the design, development, implementation, and support of enterprise Contact Center solutions.
Added 35 mins ago
PN
Manager, Health, Safety & Environment
Pacific Northern Gas Ltd.
Burns Lake, BC · Dawson Creek, BC · Fort St. John, BC · Smithers, BC · Terrace, BC · Vancouver, BC
- Full-time
Reporting to the Vice President, Operations and Engineering, the Health, Safety & Environment Manager will lead a specialized team that provides practical work site guidance to managers and…
Added 50 mins ago
D
Operations Support Agent
Desjardins
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- Full-time
Maintain the security of transactions and operations in accordance with current policies, practices and standards.
Added 50 mins ago
C
Contact Centre Representative (Cards, Costco, Remote) - Bilingual
CIBC
Montreal, QC
- Full-time
You're fluent in French and English to support business operations outside of Quebec, Canada.
Added 51 mins ago
AI
SQL DBA Senior Technical Lead
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Vancouver, BC
- Contract
…lead Microsoft SQL Server database administration, production support, performance optimization, and HA/DR operations. The ideal candidate should have strong hands-on SQL Server expertise,…
Added 51 mins ago
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SQL DBA Senior Technical Lead
Apptoza Inc.
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- Full-time
Lead end-to-end SQL Server DBA operations, technical delivery and L2/L3 support.
Added 51 mins ago
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Reservation Agent - Internal Candidates Only
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Calgary, AB
- Full-time
…Office Manager, and/or Front Office Manager, the Reservation Agent promotes and sells room nights to existing and potential clients, while providing and exceptional level of service. To…
Added 1 hour ago
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Customer Service Representative 12 Month Contract***Représentante, service à la clientèle
Aliaxis
CA - Veterans - Office
- Full-time
May be asked to be involved in the processing of consignment warehouse orders/invoices as initiated from Consignment warehouses, sales agent or Canplas sales team.
Added 1 hour ago
CI
Customer Service Representative 12 Month Contract***Représentante, service à la clientèle
Canplas Industries Ltd
CA - Veterans - Office
- Full-time
May be asked to be involved in the processing of consignment warehouse orders/invoices as initiated from Consignment warehouses, sales agent or Canplas sales team.
Added 1 hour ago
Letter Carrier - Delivery Agent
Canada Post - Postes Canada
Fort McMurray, AB
…part of making this happen. As a temporary, on-call delivery agent (also known as a letter carrier), you’ll be the face of Canada Post in your community and make sure customers and…
Added 1 hour ago
S
Vehicle Service Agent (Downtown Vancouver branch)
SIXT
Vancouver, BC
- Full-time
Fuel, stage, and organize vehicles to maintain fleet availability and support efficient branch operations
Added 1 hour ago
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Rental Sales Agent (Toronto Pearson International Airport)
SIXT
Mississauga, ON
- Full-time
Employee Assistance Program Access the Employee Assistance Program for personal and professional support when needed
Added 1 hour ago
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Technical Lead - SQL DBA, SQL Server & Database Administration
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
- Full-time
Lead end-to-end SQL Server DBA operations, technical delivery and L2/L3 support for Microsoft SQL Server databases.
Added 1 hour ago
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M365 Admin and Operations Support – SharePoint Online, Power Platform & Copilot Studio
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Vancouver, BC
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Roles and Responsibilities: The person will be responsible for M365 administration and operations support across SharePoint Online, Power Platform and Copilot Studio. The role requires…
Added 1 hour ago
UT
Business System Analyst #26-28193
US Tech Solutions
Toronto, ON
- $85 to $90 CAD / hour
- Contract
You will work day to day with Engineering and Architecture, and partner with Product, Security, Operations, and business stakeholders as required. The program is fast-moving and evolving,…
Added 1 hour ago
AI
Senior Sql Database Administrator
Apptoza Inc.
Vancouver, BC
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Lead end-to-end SQL Server DBA operations, technical delivery and L2/L3 support.
Added 1 hour ago
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Bilingual Agent Case Manager
Europ Assistance Canada
Toronto, ON
- Full-time
We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the building of the local operations in Canada. The Canadian business unit…
Added 1 hour ago
CSA - Baggage U, YYC (PT)
WestJet Group
Calgary, AB
The Baggage Service Agent plays a vital role in delivering exceptional guest experiences by ensuring a high level of customer service upon arrival. You act as a key liaison between guests…
Added 2 hours ago
C
Contact Centre Representative (Cards, Costco, Remote) - Bilingual (French and English)
CIBC
Toronto, ON
- Full-time
You're fluent in French and English to support business operations outside of Quebec, Canada.
Added 2 hours ago
R&
Staff AI Builder
Robots & Pencils
Canada
- Full-time
Support event-driven orchestration (Step Functions, SQS, EventBridge) for asynchronous agent operations, with an eye toward reliability and clean error handling
Added 2 hours ago
HA
Front Desk Agent
Hotel Arts Group
Calgary, AB
- Full-time
1-2+ Years’ Experience in Front Office Operations, Housekeeping or Rooms preferred
Added 2 hours ago
Fleet Agent_Toronto
Communauto
Canada
We are looking for a reliable, resourceful and hands-on Field Agent, Fleet Operations to help keep our Toronto fleet clean, compliant, available and ready for our members.
Added 2 hours ago
SA
Manager, Customer Success
Schema App
Remote, Canada
- $120,000 to $130,000 CAD / year
- Full-time
- Remote
…connections within it. As search evolves into AI-driven and agent-led experiences, that foundation becomes critical. That’s why we’re building the infrastructure enterprises need to control…
Added 2 hours ago
SI
Senior User Experience Design Specialist
SAP IT Business Systeme
Montreal, QC
- $108,100 to $222,800 CAD / year
- Full-time
Design AI-assisted workflows and agent-based experiences, defining patterns for trust, transparency, and graceful failure

SAP IT Business Systeme

Senior User Experience Design Specialist

Montreal, Montreal, QC, Canada

$108,100 to $222,800 CAD / year · Full-time

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Job details

Pay: $108,100 to $222,800 CAD / year
Job type: Full-time
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

What you'll bring

You independently lead end-to-end product design from discovery through delivery, with deep expertise in artificial intelligence (AI) design, interaction systems, and product thinking.

Hands-on experience designing AI-enabled products - copilots, agents, or conversational interfaces
Deep expertise in interaction design, information architecture, and User Experience (UX) systems
Fluency with AI tools for ideation, prototyping, and validation, and the ability to help others adopt them
Strong discovery practice: choosing the right research method, synthesizing signals, and driving decisions with evidence
Ability to influence without authority and navigate trade-offs constructively with product and engineering partners
Degree not required for this role.

We also look for people who build trust naturally, communicate with clarity, keep the customer at the centre of what they do, and bring emotional intelligence and genuine problem-solving ability to the challenges they face.

In addition to the skills and experience specific to this role, all positions at SAP require candidates who are comfortable using AI tools - including agentic AI - in their day-to-day work, from crafting effective inputs and automating routine tasks, to evaluating AI-generated outputs for quality and driving adoption of AI practices within their teams.

What you'll build

You will own design direction for key journeys in the Customer, Loyalty & Service pod of CX, shaping AI-first experiences across customer, loyalty and service.

Design AI-assisted workflows and agent-based experiences, defining patterns for trust, transparency, and graceful failure
Lead discovery and build multi-fidelity prototypes - including code-based and AI-generated - tested with customers
Define UX direction for features and flows through user flows, journey maps, and system diagrams
Ensure cohesive end-to-end journeys across pods, reducing fragmentation and duplication across the suite
Partner with Product and Engineering as a trio member, contributing to roadmaps and facilitating design workshops
Mentor designers and contribute to shared AI design patterns and UX standards across the organisation

Where you belong

You'll join a globally distributed UX team embedded in SAP's CX Commerce, Order Management and Loyalty portfolio, working in a tight trio with Product and Engineering. The Customer, Loyalty & Service pod connects designers, product managers, engineers, and domain experts across North America, Europe, and Israel. The team runs weekly design critiques and maintains a shared design system. This is a hybrid role at our Montreal office at Place Ville Marie, three days a week.

Additional Information

About SAP

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency
SAP believes pay transparency is essential to fostering an honest, supportive, and inclusive culture and is an important part of our commitment to pay equity. The salary range for this position is included in the job posting. The actual compensation offered to the successful candidate will fall within that range and will depend on factors such as education, skills, experience, location, and scope of the role, as determined through the selection process. Where applicable, SAP may also provide variable incentive opportunities and additional benefits, subject to the terms of the relevant plans and policies. Any variable incentive amount is target-based, with actual payouts dependent on company and individual performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Compensation: CAD 108100 - CAD 222800 - yearly

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More about this job

Responsibilities

You will lead end-to-end product design for AI-first experiences, defining UX direction and building multi-fidelity prototypes. Additionally, you will partner with product and engineering teams to mentor designers and establish shared AI design patterns and standards.

Requirements

The role requires deep expertise in AI-enabled product design, interaction systems, and user experience research practices. Candidates must be comfortable using AI tools in daily workflows and possess strong skills in influencing cross-functional partners.

Skills

User Experience Design
Artificial Intelligence
Interaction Design
Information Architecture
Prototyping
User Research
Product Thinking
Conversational Interfaces
Journey Mapping
Design Systems
Stakeholder Management
Mentoring
AI Tools
Agentic AI
UX Standards

Benefits

Health and well-being programs
Flexible working models
Inclusion initiatives

Visa sponsorship

Not detected in the job text

Keywords

User Experience
Artificial Intelligence
AI-enabled products
Copilots
Agents
Conversational interfaces
Interaction design
Information architecture
Prototyping
User research
Product design
Journey maps
System diagrams
Design systems
Stakeholder management
Mentorship
Agentic AI
CX Commerce
Order Management
Loyalty
Enterprise applications
Business AI
Design workshops
UX standards
Hybrid work

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