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Added 37 mins ago
S
Senior Customer Experience Associate - Saint- Eustache, Qc (15 H/Week)
Scotiabank
St. Eustache, MB
- Full-time
…Banking Branch Network, The Focus Is To Provide Exceptional Service Throughout The Customer’s Journey…
Added 37 mins ago
CO
Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
Demonstrated ability to model high quality, customer service orientation in all client interactions (internal and external). Helpdesk/client support and triage/technical problem-solving…
Added 37 mins ago
FA
Payroll and Benefits Administrator
Flair Airlines
Toronto, ON
- Full-time
Serve as the primary point of contact for employee and leader inquiries related to payroll, benefits, deductions, and pay administration, providing accurate and timely resolution or…
Added 37 mins ago
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Deburrer
Héroux-Devtek
Kitchener, ON
- Full-time
…of innovative production systems have distinguished it as a leader in the domain. With its most recent acquisitions, Heroux-Devtek is bolstering its status as one of the foremost landing…
Added 37 mins ago
Copy of Senior Software Development Engineer in Test, ML
PlayStation Global
Waterloo, ON
…services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to…
Added 1 hour ago
CO
Senior System Operator (LEC)
City of North Vancouver
North Vancouver, BC
- Full-time
…North Vancouver’s community energy system. The system provides service to over 125 buildings and over 25% of the municipality’s population. Lonsdale Energy strives to be an environmental…
Added 1 hour ago
SR
Chief Growth Officer
Swift Recruit
Vaughan, ON
- $250,000 to $275,000 CAD / year
- Full-time
…its next phase of growth, they are investing in a commercial leader who will help transform an organically successful business into a scalable growth…
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 1 hour ago
IP
Administrative Support Coordinator
Indigenous Perspectives Society
Vancouver, BC
- Full-time
…to appropriate clinical staff to support patient intake and service…
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
Added 1 hour ago
IP
Clinical Operations Manager
Indigenous Perspectives Society
Vancouver, BC
- Full-time
Support case consultation, clinical decision-making, and service planning across interdisciplinary teams.
Added 2 hours ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
We work under an APP contract for emergency and a MOCAP contract for our Trauma Team Leader (TTL) program, working 14 shifts a month between the two programs (if you are full time). This…
Added 2 hours ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
We work under an APP contract for emergency and a MOCAP contract for our Trauma Team Leader (TTL) program, working 14 shifts a month between the two programs (if you are full time). This…
Added 2 hours ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
We work under an APP contract for emergency and a MOCAP contract for our Trauma Team Leader (TTL) program, working 14 shifts a month between the two programs (if you are full time). This…
Added 2 hours ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
We work under an APP contract for emergency and a MOCAP contract for our Trauma Team Leader (TTL) program, working 14 shifts a month between the two programs (if you are full time). This…
Added 2 hours ago
HM
Emergency Medicine
Health Match BC
Kamloops, BC
- Full-time
We work under an APP contract for emergency and a MOCAP contract for our Trauma Team Leader (TTL) program, working 14 shifts a month between the two programs (if you are full time). This…
Added 3 hours ago
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Winnipeg Casual Security Guard
GardaWorld
Winnipeg, MB
- Part-time
As a Casual Security Guard, your role will vary depending on the day and special event. Whether it’s customer service, patrols, or surveillance, we need you to adapt with agility and…
Added 3 hours ago
RP
Store Manager (MIT)
Rexall Pharmacy Group Ltd.
Toronto, ON
- $46,375 to $64,925 CAD / year
- Full-time
…Together, we are defining better health through innovation, service, and living the “SOAR” values. Talk about a dream…
Added 3 hours ago
AA
Spécialiste Intégration Multi-Systèmes / Multi-System Specialist
Airbus Aircraft
Montreal, QC
- Full-time
…Canada), où vous assurez le rôle de référent technique et de leader pour l'intégration…
Added 3 hours ago
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Physical Therapist Degree
HealthCareersInSask.ca
Regina, SK
- Part-time
Job Description: This position reports to the Manager/Team Leader and is responsible for the assessment and treatment of clients. A commitment to a philosophy of a team approach and family…
Added 3 hours ago
A
Ingénieur En Mécanique / Mechanical Engineer
Actalent
Terrebonne, QC
- $46 to $77 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 3 hours ago
SH
Accounts Receivable Manager
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
The ideal candidate is a hands-on finance leader with strong technical accounting knowledge, proven people management experience, and a passion for operational excellence. They will be…
Added 3 hours ago
Operations Supervisor
David's Bridal
Edmonton, AB
…team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building…
Added 3 hours ago
Operations Supervisor
David's Bridal
Vaughan, ON
…team, create a consistent environment of world class customer service, and exceed sales plan. You are a dynamic, attentive, and an inspiring leader who has mastered relationship building…
Added 4 hours ago
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Field Service Technician | Security Systems (GTA-FST002)
Potenco
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Join a global leader in security solutions and advance your career in field service technology! 🚀

SAP

Le Responsable de livraison (Delivery Executive)

Montreal, QC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 10+ Years of SAP Program management experience
Posting language: English
Posted: Nov 2, 2026

Original job description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The SAP Delivery Executive (DE) provides effective project/program oversight for one or more Value or Strategic accounts. In this billable role, the DE works closely with the customer, the Services Client Partner, and other partners to ensure the overall success of the implementation of SAP solutions and is a significant contributor to the overall success of the customer relationship. The DE is in charge of ensuring that effective Program Governance is established for each account and is the primary point person from delivery aligned to the customer executives throughout the services lifecycle, from sales support through implementation and post-go live. In addition to delivery support, the DE is tasked with positioning additional SAP Services in support of the success of the customer. The DE may be required to provide oversight for PDDs, DMs, and/or PMs, and ensures collaboration in their account(s).

What You’ll Do

Assist the SAP license sales team in the closing of any software deals by providing oversight to the implementation planning & estimating and coordinating multiple SAP LOBs and partners as required.
Conversant across sales, solutioning, and delivery. Ability to operate at both the strategic and tactical levels, as well as see and articulate the bigger picture.
Proven expertise in managing impactful customer relationships, customer escalations, co-innovation engagement and projects. Be comfortable working at the most senior levels of SAP’s client organizations. Have sound knowledge of the SAP market and competition; a proficient negotiator who has experience in ensuring customer success and achieving customer references.
During implementations, manage overall services relationship between customer, partner and SAP to ensure that projects / programs are delivered on-time, within budget and with the highest levels of customer satisfaction through billable consulting.
Business development - actively identifies and develops business opportunities; creates long term value plans with customer to achieve customer business objectives and expanding SAP services on the account.
Responsible for analyzing and executing on strategic projects, building consensus among stakeholders, ensuring alignment of project tactics with corporate strategy, and communicating project goals at a strategic level
Provides guidance to the SAP project team including resource strategy, issues and escalation management, project execution, and general information. Work with CP when new Service Sales opportunities are identified to expand business and continually inform Management of opportunity status and revenue KPIs for their Value or Strategic Account(s)
Have experience of managing successfully in a networked and matrixed team environment. Well-developed network with SAP market unit colleagues, especially sales, consulting, presales, engagement success and the broader CS&D.
Provide talent and workforce management by following a robust career framework that includes skills enhancement and career development planning.
Support administrative and cultural excellence by demonstrating behaviors consistent with our values-based culture: Customer Focus, Quality, Product Excellence, Integrity, Commitment, and Passion.

What You Bring

10+ Years of SAP Program management experience
Must have experience working in Canada Public Sector
Must have experience delivering software in Enterprise Environments (Fortune 100 or larger)
Must have superior-grade project financials business acumen (forecasting, allocated revenue, etc.)
Deep engagement management, relationship building and de-escalation skills. Proficient in Program and Change Management, Process Improvement Analysis and Escalation methodology, with PMP certification and /or other industry and project management certifications. Expert level knowledge of SAP methodologies such as Activate and SaaS delivery. Ability to consistently achieve results and exceed targets.
Bachelor's degree is required, Master’s degree preferred
French Bi-lingual

Where you belong

At SAP, you will join a global community of engagement delivery professionals who believe that great customer outcomes do not happen by accident - they are built through expertise, trust, and relentless follow-through. At the Expert level, you will work with some of SAP’s most strategic customers, operating at the intersection of technology adoption and long-term partnership. Your work will be visible, your impact measurable, and your voice heard in shaping how engagement delivery evolves at SAP.

If you thrive when the work is complex, the relationships are high-stakes, and the outcomes are real - you belong here.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 260,000 310, 000(CAD). The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 459831 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 70% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

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More about this job

Responsibilities

Oversee SAP implementation programs for strategic accounts, establishing governance and coordinating customers, partners, sales teams, and delivery teams to achieve on-time, on-budget outcomes and high customer satisfaction. Build customer relationships and develop service opportunities while guiding project execution, financial performance, escalations, and team collaboration.

Requirements

Requires 10 or more years of SAP program management experience, including delivery in the Canadian public sector and enterprise environments, along with strong financial, engagement, relationship-building, and de-escalation capabilities. A bachelor's degree is required; a master's degree is preferred, and the posting also calls for PMP or comparable project management certification, SAP Activate and SaaS delivery expertise, and French-English bilingual ability.

Skills

Program Management
Project Management
Program Governance
Stakeholder Management
Escalation Management
Change Management
Financial Forecasting
Revenue Management
Business Development
Negotiation
Resource Strategy
Process Improvement
SAP Activate
SaaS Delivery
Public Sector Delivery

Benefits

Health and Well-Being Support
Flexible Working Models
Learning and Skill Development

Visa sponsorship

Not detected in the job text

Keywords

SAP
SAP Activate
SaaS Delivery
Program Management
Project Management
Program Governance
Enterprise Software
Canadian Public Sector
Strategic Accounts
Implementation Planning
Financial Forecasting
Revenue KPIs
Change Management
Process Improvement
Escalation Management
Stakeholder Management
Business Development
Service Sales
Negotiation
Resource Strategy
Customer Success
Co-Innovation
PMP Certification
Matrixed Teams
Workforce Management
French-English Bilingual

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