Service Now
- Calgary, AB, Canada
Contract
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Job details
- Job type
- Contract
- Experience
- 6+ years of ServiceNow development experience (ITOM/CMDB focus).
- Posting language
- English
- Posted
Original job description
- ServiceNow ITOM suite: Discovery, Service Mapping, Event Management, CMDB.
- CMDB/CSDM design, CI relationships, reconciliation, normalization, lifecycle, governance.
- JavaScript, Glide API, Flow Designer; MID Server configuration/troubleshooting.
- Integrations: REST/SOAP/APIs; cloud platforms AWS, Azure, GCP; enterprise tool integrations.
About the Team & Impact
You’ll support ServiceNow work, focusing on IT Operations Management and CMDB health for an enterprise environment. The role drives reliable discovery, accurate CI relationships, and robust integrations that enable event management and service mapping at scale.
Responsibilities
- Lead ITOM Discovery across hybrid environments to improve CI coverage and accuracy.
- Design and govern CMDB/CSDM models to enforce data quality, normalization, and reconciliation rules.
- Implement Service Mapping to align application services with infrastructure and dependencies.
- Optimize Event Management to reduce noise and improve incident correlation.
- Develop scripts and flows (JavaScript, Glide API, Flow Designer) to automate data, workflows, and integrations.
- Configure and troubleshoot MID Servers to ensure secure, reliable discovery across networks.
- Integrate ServiceNow with cloud platforms (AWS, Azure, GCP) and enterprise tools via REST/SOAP/APIs.
- Document architecture and runbooks to support operations and CMDB governance.
Skill
Years of Experience
Level of Experience
Details / Examples
(please explain your proficiency, provide technical details and/or examples)
6+ years of ServiceNow development experience (ITOM/CMDB focus).
Hands‑on with Discovery, Service Mapping, Event Management, CMDB.
Deep knowledge of CMDB design, CI relationships, reconciliation/normalization; strong CSDM and lifecycle/governance.
Strong scripting: JavaScript, Glide API, Flow Designer.
MID Server configuration and troubleshooting experience.
Integration experience using REST/SOAP/APIs; cloud integration with AWS/Azure/GCP.
Nice‑to‑Have: ServiceNow CSA (Certified System Administrator).
Nice‑to‑Have: ServiceNow CAD (Certified Application Developer).
Nice‑to‑Have: ServiceNow CIS – ITOM Discovery/CMDB. (Preferred)
More about this job
Responsibilities
The Service Now specialist at Sapsol Technologies Inc will keep the company's IT asset records accurate and connected. They will set up automated discovery, design data rules, build scripts and integrations, and document how the systems work.
Requirements
Candidates need 6+ years of ServiceNow development experience, especially in ITOM and CMDB. They also need strong scripting skills, MID Server experience and integration experience with REST/SOAP APIs and cloud platforms.
Skills
- ServiceNow ITOM Discovery
- ServiceNow Service Mapping
- ServiceNow Event Management
- ServiceNow CMDB
- CSDM
- CI relationship modelling
- CMDB data reconciliation and normalization
- CMDB governance
- Lifecycle management
- JavaScript
- Glide API
- Flow Designer
- MID Server configuration and troubleshooting
- REST API integration
- SOAP API integration
- AWS integration
- Azure integration
- GCP integration
- Enterprise tool integration
- Scripting and workflow automation
- Technical documentation
- Runbook development
- Network discovery
- Incident correlation
Categories
- Software
- Technology
- Consulting
Keywords
- ServiceNow
- ITOM
- CMDB
- CSDM
- Discovery
- Service Mapping
- Event Management
- MID Server
- JavaScript
- Glide API
- Flow Designer
- REST
- SOAP
- API integration
- AWS
- Azure
- GCP
- ITSM
- IT operations management
- configuration management
Seniority
Senior
Tools
- ServiceNow
- MID Server
- AWS
- Azure
- GCP
Languages
- English