Technical Support Engineer (Junior)
- ON, Canada
- Ontario, Canada, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 0–1.5 years of technical support experience
- Posting language
- English
- Posted
Original job description
We're looking for a Junior Technical Support Engineer to support ongoing maintenance and issue resolution for Sarmaya's client systems, ensuring smooth day-to-day operations post-deployment.
What You'll Do
- Respond to and triage support tickets
- Assist in troubleshooting system issues under guidance
- Document recurring issues and resolutions
- Escalate complex issues to senior engineers
- Support basic system monitoring and health checks
What We're Looking For
- 0–1.5 years of technical support experience
- Basic troubleshooting skills across web/cloud systems
- Clear communication with non-technical stakeholders
- Patient, methodical approach to problem-solving
Nice to Have
- Exposure to ticketing systems (Zendesk, Zoho Desk, Freshdesk)
- Basic scripting/automation skills
More about this job
Responsibilities
Respond to and triage support tickets, troubleshoot system issues with guidance, and document recurring issues and resolutions. Escalate complex problems to senior engineers and assist with system monitoring and health checks.
Requirements
Requires 0–1.5 years of technical support experience, basic troubleshooting skills across web and cloud systems, and clear communication with non-technical stakeholders. A patient, methodical approach is expected; familiarity with ticketing systems and basic scripting or automation is a plus.
Skills
- Technical Support
- Ticket Triage
- Troubleshooting
- Issue Resolution
- System Maintenance
- Issue Documentation
- Escalation
- System Monitoring
- Health Checks
- Web Systems
- Cloud Systems
- Communication
- Problem-Solving
- Ticketing Systems
- Scripting
- Automation
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
Keywords
- Technical Support
- Support Tickets
- Ticket Triage
- Troubleshooting
- Issue Resolution
- System Maintenance
- Client Systems
- Issue Documentation
- Escalation
- Senior Engineers
- System Monitoring
- Health Checks
- Web Systems
- Cloud Systems
- Non-Technical Stakeholders
- Problem-Solving
- Zendesk
- Zoho Desk
- Freshdesk
- Scripting
- Automation
- Post-Deployment Support