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Added 7 mins ago
OC
Community Care Partnerships Coordinator
Ohana Care
AB · Edmonton, AB
- Part-time
Ohana Care is looking for a Community Care Partnerships Coordinator to build and grow our referral network across the Edmonton region. You'll connect with health care providers, seniors'…
Added 7 mins ago
FB
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
- $21 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 7 mins ago
SH
Registered Practical Nurse - Clinical Resource Team (CRT)
Southlake Health Community
Newmarket, ON · Southlake Health
- Part-time
…collaboratively as a valued member of the interdisciplinary health care team, providing safe, high-quality patient care guided by the CNO's Scope of Practice, Practice…
Added 7 mins ago
Supervisor, Claims - Accident Benefits
Wawanesa Insurance
AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Toronto, ON · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…team, focusing on the achievement of key business goals and customer service standards. In this role, the successful candidate will lead a team of Recovery Care Assistants as they support…
Added 7 mins ago
WM
Licensed 310T Mechanic Afternoon Shift Sign-On Bonus $10 000
Waste Management, Inc. (WM)
Mount Forest, ON
- Full-time
Whether you want to become a lead technician, supervisor, trainer or manager, opportunities exist to grow your career.
Added 7 mins ago
T
Manager, Cash Management I
TD
Thunder Bay, ON
- Full-time
…Relationship Managers and Account Managers on the acquisition of new customer…
Added 7 mins ago
T
Actuarial Analyst I - Capital
TD
Toronto, ON
- Full-time
Lead the implementation of best practices, risk mitigation, risk controls as well as processes, policies, and procedures for the group, as well as other miscellaneous activities.
Added 23 mins ago
M
Staff Software Architect - Flight Software
MDA
Brampton, ON
- Full-time
…the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and…
Added 23 mins ago
BB
Field Technical Service Representative (Full Time)
Best Buy Canada
London, ON
- Full-time
Create an amazing customer experience every time with your dedication to customer service and professionalism
Added 23 mins ago
BB
Field Technical Service Representative (Full Time)
Best Buy Canada
Ottawa, ON
- Full-time
Create an amazing customer experience every time with your dedication to customer service and professionalism
Added 23 mins ago
BB
Field Technical Service Representative (Seasonal)
Best Buy Canada
Windsor, ON
- Part-time
Create an amazing customer experience every time with your dedication to customer service and professionalism
Added 23 mins ago
BB
Associé(e) aux ventes - Mobile (Saisonnier(ére)) / Mobile Sales Associate (Seasonal)
Best Buy Canada
Montreal, QC
- Part-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).
Added 37 mins ago
FC
Casual Courier-10
FedEx Canada
Niagara Falls, ON
- Part-time
…Federal Express Canada features of service; to provide related customer service…
Added 37 mins ago
S
Information Technology Account Manager
SolutionStack
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Previous experience in sales, business development, account management, or customer-facing roles
Added 37 mins ago
FB
Assistant Chef Manager
Farm Boy Inc.
London, ON
- $21 CAD / hour
- Full-time
Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
Added 38 mins ago
Warehouse Associate
Westerkirk
Calgary, AB
…fashion to the best of their abilities and with the utmost due care, integrity and…
Added 38 mins ago
TH
CUSTOMER EXPERIENCE MANAGER-9 Month Contract, RED DEER
The Home Depot
Red Deer, AB
- Full-time
Resolve customer escalations within the store and through Customer Care.
Added 38 mins ago
PA
Station Manager, Halifax (YHZ)
Porter Airlines Inc.
Goffs, NS
- Full-time
Lead & Develop People: Build, develop, and empower high-performin
Added 52 mins ago
CP
National Sales Lead
Celystra Pharma
Canada
- Full-time
Celystra is a small, high-growth company, making this a hands-on leadership role. The Lead is expected to coach in the field, engage directly with key accounts and thought leaders, and…
Added 52 mins ago
DELIVERY MANAGER, CRM & ERP SOLUTIONS
Green Shield Canada
Toronto, ON
is a proudly Canadian, national non-profit health care and insurance
Added 52 mins ago
K
Associate Store Manager - Halifax
Knix
Halifax, NS
- Full-time
You lead from the floor, balancing operational excellence with genuine human connection in a fast-paced environment. Coaching and developing people energizes you! You empower Assistant…
Added 52 mins ago
R
Senior Optical System Architect
Ranovus
Ottawa, ON
- Full-time
Lead PIC integration analysis: evaluate modulator bandwidth, coupler tolerances, ring resonator FSR, and coupling yield distributions; provide architecture feedback to the PIC team.
Added 52 mins ago
R
Associate Vice President, Core Banking, RBCx (similar to Commercial Account Manager)
RBC
Ottawa, ON
- Full-time
Lead the KYC and AML processes, and achieve key portfolio quality metrics and compliance with all relevant internal policies.
Added 52 mins ago
M
Template - Operations Manager
Movati
Edmonton, AB
- Full-time
Lead, Inspire, Build and Motivate a high-performance team that delivers on the promise we make to our members – feel welcome feel comfortable and feel healthy.
Added 1 hour ago
SA
Human Resource Business Partner
SAMSIC Assistance Canada Inc
Dorval, QC
- $75,000 CAD / year
- Full-time
Samsic Assistance is part of the global Samsic Group, a leader in aviation services, facility management, and customer experience across more than 30 countries. Samsic Assistance Canada…

SAS

Customer Success Manager

Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Success Manager- Remote or Hybrid (Canada)

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Customer Success Manager is responsible for establishing and building broad relationships with SAS Canada Government Customers both at the Federal and Provincial levels. The CSM role focuses on direct client relationships to Adopt and Expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.

As a Customer Success Manager: Canadian Government (Federal and Provincial), you will:

Plan, coordinate and execute strategy associated with fostering adoption, generating leads and building awareness.
Be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team.
Directly support business operations to achieve the strategic goals of the Customer Success organization.
Contract growth is the defining measure of success, the successful candidate drives the how.
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
Be responsible for customer communications and conflict resolution
Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
Build reports and analytics to provide key business insights used for data driven decision making.
Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS to secure buy-in from all departments.
Monitor Customer Success through metrics and other measurements.
Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
Discover opportunities for additional software, services, education and references and direct leads accordingly.
Introduce new versions of software to existing customers.
Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications

Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
Minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.
Excellent written, verbal, and interpersonal communications skills
Coordination, Communication and Organization skills with Stakeholders on behalf of SAS is key.
Experience as capture lead and the know-how of managing relationships with internal/external stakeholders while growing the program
Equivalent combination of related education, training and experience may be considered in place of the above qualifications

Preferred Qualifications

Excellent organizational skills
Ability to work and learn independently
Ability to work effectively in a team environment
Ability to travel occasionally
Ability to work in a fast paced, high-volume sales environment
Knowledge of SAS products, solutions and services
Familiarity with Canadian Federal Government architectures.

Additional competencies, knowledge and skills

Account Planning - Establishing a plan to achieve the sales objectives of an account, taking into consideration overall opportunities, customer business priorities and anticipated business changes, regional issues, past sales results, and available resources; taking action specified in the account plan, reviewing progress, and adjusting the plan as needed.
Advancing Sales Discussions – Leading discussions with influential decision makers that progress the sale by effectively clarifying information, offering insights, addressing objections, and gaining agreement to move to the next step in the buying process.
Creating Demand Through Insight – Identifying the targeted account’s business challenges and needs and their probable causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results.

Benefits highlights

Comprehensive medical, prescription, dental and vision plans and a health care spending account.
Short- and long-term disability plans.
Group RRSP matching program.
Gym membership and fitness equipment reimbursement.
Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for building relationships with Canadian government clients to drive software adoption and expand usage. They will coordinate strategies to increase renewal revenue and serve as the primary post-sale point of contact for customer success.

Requirements

Candidates must have a bachelor's degree and at least five years of experience in sales, business partner development, or technical roles within the technology industry. Strong interpersonal communication skills and experience managing relationships with internal and external stakeholders are essential.

Skills

Customer success management
Account planning
Sales strategy
Relationship management
Data analysis
Stakeholder management
Conflict resolution
Strategic planning
Business development
Technical sales
Communication skills
Project management
Lead generation
Software adoption
Government relations

Benefits

Comprehensive medical
Prescription
Dental
Vision
Health care spending account
Short-term disability
Long-term disability
Group RRSP matching
Gym membership
Vacation time
Paid holidays
Volunteer time off
Unlimited sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SAS
AI
Data
Software
Government
Federal
Provincial
Account Planning
Sales
Business Development
Analytics
Customer Journey
Renewal Revenue
Stakeholder Management
Project Management
Lead Generation
Business Intelligence
Technology Industry
Relationship Management

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