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Added 3 mins ago
RP
Pharmacy Manager
Rexall Pharmacy Group Ltd.
Dunnville, ON
- Full-time
As a Pharmacist at Rexall, you’ll ensure excellence in patient care, customer service, and operational efficiency. Your Patient focused responsibilities will include:
Added 4 mins ago
V
Maintenance Cleaner
Veolia
Edmonton, AB
- Full-time
Strong customer service attitude and commitment to providing exceptional customer service and quality results.
Added 4 mins ago
OH
IT Specialist
O'Dell HVAC Group
Ottawa, ON
- Full-time
O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our…
Added 4 mins ago
CL
Legal Secretary | Secrétaire Juridique
Chalati Lawyer
Montreal, QC
- Full-time
Chalati Notaires Avocats is a growing corporate and notarial law firm. We are seeking a meticulous, organized, and service-minded legal secretary to support our corporate law team. This is…
Added 4 mins ago
CA
Service Advisor
Capital Automotive Group
Calgary, AB · GMC Calgary
- Full-time
…a passion for the automotive world and a knack for top-tier customer service, Capital Chevrolet Buick GMC wants YOU on our…
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CG
Service Advisor
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- Full-time
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Mechanic
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Saint John, NB
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Added 4 mins ago
L
Senior Analyst, Continuous Improvement (Hybrid- Toronto, ON or Burnaby/BC)
LifeLabs
Toronto, ON · Burnaby, BC
- $79,900 to $101,800 CAD / year
Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life…
Added 4 mins ago
Insurance Advisor, Auto(Moose Jaw, SK)
Talent Acquisition Team at Westland Insurance. Text reply only.
Moose Jaw, SK
Westland Insurance Group Ltd has an exciting opportunity for an Insurance Advisor, Auto at our Moose Jaw, SK office! Do you love to provide exceptional client service? If so, you will love…
Added 4 mins ago
OH
IT Specialist
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Ottawa, ON
- Full-time
O'Dell HVAC Group is a well-established HVAC equipment representative, partnering with engineers, building owners, and contractors throughout Canada. Our success is fueled by our…
Added 4 mins ago
FA
General Manager, ALMA Cabbagetown
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
Build a culture of accountability, creativity and service excellence, and be present and visible with your team and residents.
Added 4 mins ago
FT
Program Lead, Enterprise CRM (Higher Education)
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- Full-time
…gathering, process mapping, journey mapping, gap analysis, service blueprinting, and options…
Added 19 mins ago
Delivery Assistant - Delta (1126)
Trail Appliances Ltd.
Delta, BC
…Assistants to be the heroes in our mission to provide top-notch customer service from the point of sale to our customers’ homes. At Trail Appliances, we don't just deliver products; we…
Added 19 mins ago
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Co-op, Assurance and Accounting
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BC · Terrace, BC
- Full-time
…with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources,…
Added 34 mins ago
AC
Senior Claims Advisor ADR, Accident Benefits
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Canada
- Full-time
Strong written and verbal communication skills with a commitment to providing outstanding customer service
Added 34 mins ago
CO
Director, Transit
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…those physically unable to use conventional transit, charter service, special event service, and emergency transit service. These responsibilities include management of a workforce of…
Added 34 mins ago
TM
Maintenance Technician- Tampa, FL
TRG Management Company
West River, PE
- Full-time
Performs service request as required. Prepares vacant apartments for new move-ins. The work includes the maintenance of the unit, painting, cleaning and carpet cleaning. Maintains the…
Added 34 mins ago
SS
Branch Supervisor, Inside Sales
Summit Search Group
Concord, ON
- $65,000 to $77,000 CAD / year
- Full-time
This is an excellent opportunity for an experienced inside sales or order desk professional who is ready to take on greater responsibility and ownership without stepping into a traditional…
Added 34 mins ago
FB
Sr Representative Collections
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Provide excellent service while ensuring exceptional results in the collection of financial loans.
Added 35 mins ago
SB
Lineservice Attendant
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Richmond, BC
- Full-time
Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plan
Added 35 mins ago
SB
Lineservice Attendant
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- Full-time
Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plan
Added 35 mins ago
S
Customer Success Manager
SAS
Canada
- Other
…and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS to secure buy-in from all…
Added 48 mins ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Milton, ON
- $25 to $32 CAD / hour
- Full-time
…help people build strength and support long-term health. Our group owns and operates three successful studios in Oakville, Milton, and Waterloo, and we're looking for experienced, positive,…
Added 48 mins ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Waterloo, ON
- $25 to $32 CAD / hour
- Full-time
…help people build strength and support long-term health. Our group owns and operates three successful studios in Oakville, Milton, and Waterloo, and we're looking for experienced, positive,…
Added 48 mins ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Oakville, ON
- $25 to $32 CAD / hour
- Full-time
…help people build strength and support long-term health. Our group owns and operates three successful studios in Oakville, Milton, and Waterloo, and we're looking for experienced, positive,…

SAS

Customer Success Manager

Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Success Manager- Remote or Hybrid (Canada)

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Customer Success Manager is responsible for establishing and building broad relationships with SAS Canada Government Customers both at the Federal and Provincial levels. The CSM role focuses on direct client relationships to Adopt and Expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.

As a Customer Success Manager: Canadian Government (Federal and Provincial), you will:

Plan, coordinate and execute strategy associated with fostering adoption, generating leads and building awareness.
Be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team.
Directly support business operations to achieve the strategic goals of the Customer Success organization.
Contract growth is the defining measure of success, the successful candidate drives the how.
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
Be responsible for customer communications and conflict resolution
Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
Build reports and analytics to provide key business insights used for data driven decision making.
Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS to secure buy-in from all departments.
Monitor Customer Success through metrics and other measurements.
Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
Discover opportunities for additional software, services, education and references and direct leads accordingly.
Introduce new versions of software to existing customers.
Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications

Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
Minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.
Excellent written, verbal, and interpersonal communications skills
Coordination, Communication and Organization skills with Stakeholders on behalf of SAS is key.
Experience as capture lead and the know-how of managing relationships with internal/external stakeholders while growing the program
Equivalent combination of related education, training and experience may be considered in place of the above qualifications

Preferred Qualifications

Excellent organizational skills
Ability to work and learn independently
Ability to work effectively in a team environment
Ability to travel occasionally
Ability to work in a fast paced, high-volume sales environment
Knowledge of SAS products, solutions and services
Familiarity with Canadian Federal Government architectures.

Additional competencies, knowledge and skills

Account Planning - Establishing a plan to achieve the sales objectives of an account, taking into consideration overall opportunities, customer business priorities and anticipated business changes, regional issues, past sales results, and available resources; taking action specified in the account plan, reviewing progress, and adjusting the plan as needed.
Advancing Sales Discussions – Leading discussions with influential decision makers that progress the sale by effectively clarifying information, offering insights, addressing objections, and gaining agreement to move to the next step in the buying process.
Creating Demand Through Insight – Identifying the targeted account’s business challenges and needs and their probable causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results.

Benefits highlights

Comprehensive medical, prescription, dental and vision plans and a health care spending account.
Short- and long-term disability plans.
Group RRSP matching program.
Gym membership and fitness equipment reimbursement.
Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.

Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for building relationships with Canadian government clients to drive software adoption and expand usage. They will coordinate strategies to increase renewal revenue and serve as the primary post-sale point of contact for customer success.

Requirements

Candidates must have a bachelor's degree and at least five years of experience in sales, business partner development, or technical roles within the technology industry. Strong interpersonal communication skills and experience managing relationships with internal and external stakeholders are essential.

Skills

Customer success management
Account planning
Sales strategy
Relationship management
Data analysis
Stakeholder management
Conflict resolution
Strategic planning
Business development
Technical sales
Communication skills
Project management
Lead generation
Software adoption
Government relations

Benefits

Comprehensive medical
Prescription
Dental
Vision
Health care spending account
Short-term disability
Long-term disability
Group RRSP matching
Gym membership
Vacation time
Paid holidays
Volunteer time off
Unlimited sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SAS
AI
Data
Software
Government
Federal
Provincial
Account Planning
Sales
Business Development
Analytics
Customer Journey
Renewal Revenue
Stakeholder Management
Project Management
Lead Generation
Business Intelligence
Technology Industry
Relationship Management

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