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Added 10 mins ago
VM
2027 Area Management Sales Representative
Vantage Marketing Canada
Vaughan, ON
- Internship
Our PhilosophyUniversity shows you can learn. Sales proves you can execute.We believe that the ability to communicate, lead, solve problems, and perform under pressure is developed through…
Added 10 mins ago
R
Branch Manager
ROBINSON
Swift Current, SK
- Full-time
Drive branch performance: Lead sales growth, profitability, and operational effectiveness through strong leadership and execution.
Added 10 mins ago
P
Practice Lead, Natural Sciences & Forestry
Proven
Calgary, AB
- Full-time
As Practice Lead, Natural Sciences & Forestry, you will own the technical excellence, quality, and capability of two closely related natural-resource science disciplines: our biology,…
Added 10 mins ago
KC
Senior Project Manager
Keller Construction Ltd.
Calgary, AB
- $120,000 to $150,000 CAD / year
- Full-time
…being part of a company that values teamwork, innovation, and growth. We create a supportive environment where employees are empowered to excel and leave a lasting…
Added 10 mins ago
PE
Practice Lead, Natural Sciences & Forestry
PRI Engineering
Calgary, AB
- Full-time
As Practice Lead, Natural Sciences & Forestry, you will own the technical excellence, quality, and capability of two closely related natural-resource science disciplines: our biology,…
Added 10 mins ago
C
Cyber Security Analyst
Creyos
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Creyos (formerly Cambridge Brain Sciences) is a leading growth-stage B2B SaaS HealthTech company. Our proprietary brain health tools, including digital cognitive assessments and mental…
Added 10 mins ago
G
Delivery Manager, CRM & Enterprise Applications
GreenShield
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We’re looking for a Delivery Manager, CRM & Enterprise Applications to lead the operational delivery, stabilization, and continuous improvement of critical platforms supporting…
Added 10 mins ago
M
Senior Health & Benefits Consultant - Calgary based position
Marsh
Calgary, AB
- Full-time
…Senior Health & Benefits Consultant. In this role, you will lead and manage complex client engagements, delivering strategic consulting advice to employers on the design, financing,…
Added 10 mins ago
GR
Business Development Manager
Goldbeck Recruiting
Abbotsford, BC
- $75,000 to $85,000 CAD / year
- Full-time
…growing, and they’re adding a new Business Development Manager to lead that growth. You’ll work directly with the owner and have real influence over where the business goes…
Added 10 mins ago
CC
Director Student Ministry
Connexus Church
Barrie, ON
- Full-time
250+ students are waiting for someone to lead them well. The Student Ministry Director owns that across two campuses, a volunteer team of 85+ leaders, and more locations coming. This is a…
Added 10 mins ago
AP
Graphics Coordinator
Atlantic Packaging Products Ltd.
Toronto, ON
- Full-time
…clients and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real…
Added 10 mins ago
F
Business Operations Analyst Sr Lead
FIS
Vancouver, BC
- Full-time
As a Business Operations Analyst, Senior Lead, you will guide an AI-enabled banking product from idea to launch. You will turn customer and business needs into a clear roadmap. You will set…
Added 10 mins ago
OM
Directeur de compte média
Omnicom Media
Montreal, QC
- Full-time
Added 10 mins ago
OM
Directeur Associé, Planification Média
Omnicom Media
Montreal, QC
- Full-time
Do you want to make the most of your intrapreneurial spirit and contribute to your client’s growth?
Added 10 mins ago
LM
Outside Sales & Rentals Representative
Leavitt Machinery
Brampton, ON
- Full-time
…and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years. With a focus on learning and continuous improvement, we are proud to invest in our people and…
Added 10 mins ago
GG
Controller
GTI Global Logistics
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…international logistics environment. The Controller will also lead and mentor accounting staff, implement best practices, and collaborate with cross-functional teams to support business…
Added 10 mins ago
LS
Chief of Staff - Permanent - 19557
LRO Staffing
Toronto, ON
- Full-time
Lead strategic, growth-focused projects with the COO from start to finish, such as pricing tests, add-ons and new service lines beyond immigration
Added 10 mins ago
Director, Challenging Pipelines
NDT Global Group
Leduc, AB · Calgary, AB
The goal of the Director, Challenging Pipelines role is to lead the strategic direction and development of NDT Global's Challenging Pipelines product group - a dedicated portfolio of…
Added 10 mins ago
S
Junior Learning Advisor
Serefin
Remote, Canada
- $46,000 to $48,000 CAD / year
- Full-time
- Remote
Leadership - We are empowered to take the initiative – to proactively deliver on our partners unique needs and help drive our company’s growth.
Added 10 mins ago
Territory Sales Representative
Canadian Federation of Independent Business
Ottawa, ON
Structured training and long-term career growth opportunities
Added 10 mins ago
Emergency Planning & Security Specialist - 18 month term
Edmonton Regional Airport Authority
Nisku, AB
…considers professional development, specialty training, and career growth among its top priorities to expand team member skillset and continue evolving as new technology and ideas…
Added 10 mins ago
NA
Global Engagement and Mobility Assistant
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…programming. Reporting to the Global Engagement and Mobility Lead, this position provides administrative, logistical, promotional, and student service support for outbound and inbound…
Added 10 mins ago
A
Responsable de comptes, ventes numériques/ Digital Sales Account Manager
ADP
Montreal, QC
- Full-time
Added 10 mins ago
FA
General Manager, ALMA Cabbagetown
Forum Asset Management
ON · As Listed/Assigned, Ontario
- Full-time
…grounded in integrity, collaboration, humility, and results. Our growth is fueled by our ability to identify structural real estate themes and deliver strategies that balance income,…
Added 10 mins ago
MI
Remote Study Start-Up Project Manager - Canada
Medpace, Inc.
Canada
- Full-time
…clinical trial management process at Medpace. With our continued growth in Canada, we are looking for proactive, positive, and self-motivated individuals with a shared commitment to quality…

SAS

Customer Success Manager

Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Success Manager- Remote or Hybrid (Canada)

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Customer Success Manager is responsible for establishing and building broad relationships with SAS Canada Government Customers both at the Federal and Provincial levels. The CSM role focuses on direct client relationships to Adopt and Expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.

As a Customer Success Manager: Canadian Government (Federal and Provincial), you will:

Plan, coordinate and execute strategy associated with fostering adoption, generating leads and building awareness.
Be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team.
Directly support business operations to achieve the strategic goals of the Customer Success organization.
Contract growth is the defining measure of success, the successful candidate drives the how.
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
Be responsible for customer communications and conflict resolution
Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
Build reports and analytics to provide key business insights used for data driven decision making.
Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS to secure buy-in from all departments.
Monitor Customer Success through metrics and other measurements.
Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
Discover opportunities for additional software, services, education and references and direct leads accordingly.
Introduce new versions of software to existing customers.
Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications

Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
Minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.
Excellent written, verbal, and interpersonal communications skills
Coordination, Communication and Organization skills with Stakeholders on behalf of SAS is key.
Experience as capture lead and the know-how of managing relationships with internal/external stakeholders while growing the program
Equivalent combination of related education, training and experience may be considered in place of the above qualifications

Preferred Qualifications

Excellent organizational skills
Ability to work and learn independently
Ability to work effectively in a team environment
Ability to travel occasionally
Ability to work in a fast paced, high-volume sales environment
Knowledge of SAS products, solutions and services
Familiarity with Canadian Federal Government architectures.

Additional competencies, knowledge and skills

Account Planning - Establishing a plan to achieve the sales objectives of an account, taking into consideration overall opportunities, customer business priorities and anticipated business changes, regional issues, past sales results, and available resources; taking action specified in the account plan, reviewing progress, and adjusting the plan as needed.
Advancing Sales Discussions – Leading discussions with influential decision makers that progress the sale by effectively clarifying information, offering insights, addressing objections, and gaining agreement to move to the next step in the buying process.
Creating Demand Through Insight – Identifying the targeted account’s business challenges and needs and their probable causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results.

Benefits highlights

Comprehensive medical, prescription, dental and vision plans and a health care spending account.
Short- and long-term disability plans.
Group RRSP matching program.
Gym membership and fitness equipment reimbursement.
Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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More about this job

Responsibilities

The Customer Success Manager is responsible for building relationships with Canadian government clients to drive software adoption and expand usage. They will coordinate strategies to increase renewal revenue and serve as the primary post-sale point of contact for customer success.

Requirements

Candidates must have a bachelor's degree and at least five years of experience in sales, business partner development, or technical roles within the technology industry. Strong interpersonal communication skills and experience managing relationships with internal and external stakeholders are essential.

Skills

Customer success management
Account planning
Sales strategy
Relationship management
Data analysis
Stakeholder management
Conflict resolution
Strategic planning
Business development
Technical sales
Communication skills
Project management
Lead generation
Software adoption
Government relations

Benefits

Comprehensive medical
Prescription
Dental
Vision
Health care spending account
Short-term disability
Long-term disability
Group RRSP matching
Gym membership
Vacation time
Paid holidays
Volunteer time off
Unlimited sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SAS
AI
Data
Software
Government
Federal
Provincial
Account Planning
Sales
Business Development
Analytics
Customer Journey
Renewal Revenue
Stakeholder Management
Project Management
Lead Generation
Business Intelligence
Technology Industry
Relationship Management

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