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Added 1 min ago
AN
IT Field Service Technician
Accurate Network Services
Edmonton, AB
- Full-time
You will work closely with a small team of Field Technicians, the Service Delivery Manager, Client Services, Project Managers, and the Support Desk to make sure every client need is known,…
Added 1 min ago
E
Office Coordinator
Ecolab
Calgary, AB · CAN-Calgary Plant Starfield
- Full-time
Reporting to the People Experience Manager, you will coordinate workplace operations and employee experience initiatives to ensure the office remains professional, welcoming, organized, and…
Added 1 min ago
E
Executive Assistant
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
…relationship while reporting directly to the People Experience Manager for performance, development, workload support, and participation in the Executive Assistant team’s shared operating…
Added 16 mins ago
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Regional Manager, Compliance, Private Wealth
BMO
Montreal, QC
- Full-time
Identifies, investigates, analyzes, documents & mitigates program risks, taking into account jurisdictional issues, and raises any issues or concerns to senior leaders and other…
Added 16 mins ago
C
Building Manager
Chard
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
We’re looking for a proactive and organized Building Manager to oversee the daily operations of one of our managed properties, 1045 Haro. In this role, you’ll lead the on-site team,…
Added 16 mins ago
R
Regional Sales Manager
ROBINSON
MB · Manitoba, Canada
- Full-time
Reporting to the Regional Manager, the Regional Sales Manager plays a pivotal role in driving sales and margin growth while strengthening relationships with customers, suppliers and…
Added 16 mins ago
LM
Head of Department – Medical Biology Laboratory
Lacroix Médecine Privée
Quebec, QC
- Full-time
Lacroix Private Lab is seeking a Medical Biology Service Manager to join its team.
Added 16 mins ago
PS
Property Accountant
Professional Staffing
ON · Ontario, Canada
- $70,000 to $110,000 CAD / year
- Full-time
…Accountant to join its accounting team. Reporting to the Accounting Manager, the successful candidate will be responsible for the full-cycle accounting of a portfolio of commercial…
Added 16 mins ago
LM
Head of Digital Performance
Lacroix Médecine Privée
Quebec, QC
- Full-time
Reporting to the Director of Marketing, the Digital Performance Manager plays a key role in the growth, reach, and success of the Lacroix Medical Group.
Added 16 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
We are looking for an experienced manager with a strong business acumen and excellent technological expertise, recognized for their leadership, judgment, and ability to drive organizational…
Added 16 mins ago
VS
Registered Practical Nurse (RPN) -Part-time (2026-11004)
Verve Senior Living
Ottawa, ON
- Part-time
Carries out planned assignments as designated by the Health and Wellness Manager/Director of Care/ Health and Wellness Supervisor, or designate, for effective resident care, taking into…
Added 16 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
Reporting to the Finance Manager, Corporate Consolidations and working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate…
Added 16 mins ago
PS
Property Accountant
Professional Staffing
Ottawa, ON
- $70,000 to $110,000 CAD / year
- Full-time
…Accountant to join its accounting team. Reporting to the Accounting Manager, the successful candidate will be responsible for the full-cycle accounting of a portfolio of commercial…
Added 16 mins ago
EL
Account Manager and Business Development
Electromega Ltée/Ltd
Oakville, ON
- Full-time
Reporting to the President and Chief Executive Officer, the Account Manager is responsible for the company's sales and business development. The Account Manager will develop and maintain…
Added 16 mins ago
JB
Inside Sales Representative
John Brooks
Mississauga, ON
- Full-time
Reporting to the Senior Manager of CX & Inside Sales, the Inside Sales Representative is responsible for managing and growing an assigned portfolio of smaller customer accounts. This role…
Added 16 mins ago
WC
National Accounts Manager
White Cap
Vaughan, ON
- Full-time
…Cap stakeholders to drive sales growth. The National Accounts Manager will own the C-suite relationship, create executive account strategies, secure category program business, and leverage…
Added 16 mins ago
A
Transmission Key Accounts Manager
ATCO
Edmonton, AB
- Full-time
As a Transmission Key Accounts Manager, you will serve as the primary point of contact for ATCO Gas and Pipelines' largest transmission customers. Working closely with customers and…
Added 16 mins ago
JB
Inside Sales Representative
John Brooks Company
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager of CX & Inside Sales, the Inside Sales Representative is responsible for managing and growing an assigned portfolio of smaller customer accounts. This role…
Added 16 mins ago
OR
Wireless Sales Associate - 3645 Midland
OSL Retail Services Inc
Midland, ON
- Other
Added 16 mins ago
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Customer Success Manager
SAS
Canada
- Other
Customer Success Manager- Remote or Hybrid (Canada)
Added 16 mins ago
Senior Project Manager (Trade Shows, Events, Permanent Installations)
Jack Morton Worldwide
Oakville, ON
We create memorable, strategic experiences for both virtual and live events. We’re looking for a Senior Project Manager (Trade Shows, Events, Permanent Installations) to help bring these…
Added 30 mins ago
W
Manager, Inbound Account Executives
WellnessLiving
Vaughan, ON
- Full-time
We are looking for a hands-on, results-driven Manager for our Inbound Account Executives to lead and develop our Account Executive team. In this role, you will be responsible for driving…
Added 30 mins ago
R
Credit Risk Analyst
Relay
Remote, Canada
- Full-time
- Remote
Watch the portfolio without watching every account. Build AI-assisted monitoring for financial and qualitative risk signals.
Added 30 mins ago
Body Shop Advisor (Go Honda)
Go Auto
AB · Edmonton, Alberta
Complete month-end checklist, audits, and close-out within 2 working days of month-end. Follow up weekly on aged AR, record collection efforts, and flag potential write-offs to Manager.
Added 45 mins ago
V|
Administrative Assistant (6:30am-3pm)
Veolia | North America
AB · Edmonton, AB
- Full-time
This role will report directly to the Plant Manager.

SAS

Customer Success Manager

Canada

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Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Success Manager- Remote or Hybrid (Canada)

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Customer Success Manager is responsible for establishing and building broad relationships with SAS Canada Government Customers both at the Federal and Provincial levels. The CSM role focuses on direct client relationships to Adopt and Expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.

As a Customer Success Manager: Canadian Government (Federal and Provincial), you will:

Plan, coordinate and execute strategy associated with fostering adoption, generating leads and building awareness.
Be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team.
Directly support business operations to achieve the strategic goals of the Customer Success organization.
Contract growth is the defining measure of success, the successful candidate drives the how.
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
Be responsible for customer communications and conflict resolution
Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
Build reports and analytics to provide key business insights used for data driven decision making.
Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS to secure buy-in from all departments.
Monitor Customer Success through metrics and other measurements.
Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
Discover opportunities for additional software, services, education and references and direct leads accordingly.
Introduce new versions of software to existing customers.
Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications

Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
Minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.
Excellent written, verbal, and interpersonal communications skills
Coordination, Communication and Organization skills with Stakeholders on behalf of SAS is key.
Experience as capture lead and the know-how of managing relationships with internal/external stakeholders while growing the program
Equivalent combination of related education, training and experience may be considered in place of the above qualifications

Preferred Qualifications

Excellent organizational skills
Ability to work and learn independently
Ability to work effectively in a team environment
Ability to travel occasionally
Ability to work in a fast paced, high-volume sales environment
Knowledge of SAS products, solutions and services
Familiarity with Canadian Federal Government architectures.

Additional competencies, knowledge and skills

Account Planning - Establishing a plan to achieve the sales objectives of an account, taking into consideration overall opportunities, customer business priorities and anticipated business changes, regional issues, past sales results, and available resources; taking action specified in the account plan, reviewing progress, and adjusting the plan as needed.
Advancing Sales Discussions – Leading discussions with influential decision makers that progress the sale by effectively clarifying information, offering insights, addressing objections, and gaining agreement to move to the next step in the buying process.
Creating Demand Through Insight – Identifying the targeted account’s business challenges and needs and their probable causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results.

Benefits highlights

Comprehensive medical, prescription, dental and vision plans and a health care spending account.
Short- and long-term disability plans.
Group RRSP matching program.
Gym membership and fitness equipment reimbursement.
Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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More about this job

Responsibilities

The Customer Success Manager is responsible for building relationships with Canadian government clients to drive software adoption and expand usage. They will coordinate strategies to increase renewal revenue and serve as the primary post-sale point of contact for customer success.

Requirements

Candidates must have a bachelor's degree and at least five years of experience in sales, business partner development, or technical roles within the technology industry. Strong interpersonal communication skills and experience managing relationships with internal and external stakeholders are essential.

Skills

Customer success management
Account planning
Sales strategy
Relationship management
Data analysis
Stakeholder management
Conflict resolution
Strategic planning
Business development
Technical sales
Communication skills
Project management
Lead generation
Software adoption
Government relations

Benefits

Comprehensive medical
Prescription
Dental
Vision
Health care spending account
Short-term disability
Long-term disability
Group RRSP matching
Gym membership
Vacation time
Paid holidays
Volunteer time off
Unlimited sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SAS
AI
Data
Software
Government
Federal
Provincial
Account Planning
Sales
Business Development
Analytics
Customer Journey
Renewal Revenue
Stakeholder Management
Project Management
Lead Generation
Business Intelligence
Technology Industry
Relationship Management

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