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Added 13 mins ago
ZG
Software Development Engineer in Test
ZEISS Group
Halifax, NS
- Full-time
Cross-Functional Collaboration: Work seamlessly with a diverse team, including R&D, manufacturing, clinical, quality, regulatory, purchasing, and marketing, to achieve project goals.
Added 28 mins ago
SH
experienced sale person in home care settings
Senior Helpers
Calgary, AB
- Full-time
Post-secondary education in business, marketing, healthcare, or a related field is preferred, or equivalent experience.
Added 28 mins ago
LM
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- Full-time
Passionate about digital marketing, data, and innovation, this individual leverages their expertise to develop high-performing strategies that generate a tangible impact on our business…
Added 28 mins ago
IW
Communications Student (Summer 2027)
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- Full-time
Work closely with the Woodlands Brand Lead to ensure content aligns with brand standards and communications objectives
Added 28 mins ago
UH
Senior Communications Advisor
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Toronto, ON
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A degree or diploma in a related field (Communications, Marketing, Public Relations)
Added 28 mins ago
CM
Director, Fleet Electrification Infrastructure
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Vancouver, BC · Greater Vancouver, BC
- $133,680 to $200,520 CAD / year
- Full-time
In collaboration with Strategic Sourcing & Contract Management, Legal, and other stakeholders, acts as the CMBC lead in regard to the development of EVSE-related contract documents for…
Added 28 mins ago
L
Senior Copywriter
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- Full-time
Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
Added 28 mins ago
PC
Practice Lead, Natural Sciences & Forestry
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- Full-time
PRI is seeking an experienced Practice Lead to provide technical leadership for our combined Natural Sciences & Forestry practice. This is a senior leadership role for a seasoned…
Added 28 mins ago
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Senior Demand Generation & Lifecycle Marketing Specialist
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Remote, Canada
- Remote
Own lead nurturing in HubSpot, designing segmented, behavior-based nurture journeys and re-engagement programs that move leads to sales-ready.
Added 29 mins ago
UO
Intermediate Specialist, Partnerships and Community Engagement
University of Ottawa
Ottawa, ON · University Centre
- Full-time
…experiences are available to undergraduate and graduate students. Lead the development and coordination of collaborative project-based placements…
Added 29 mins ago
Sales Representative - Uniform
Cintas
Montreal, QC
Bachelor’s Degree (or equivalent) in Business, Marketing, Communications, or a related field
Added 29 mins ago
S
Customer Success Manager
SAS
Canada
- Other
Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales.…
Added 42 mins ago
W
Manager, Inbound Account Executives
WellnessLiving
Vaughan, ON
- Full-time
Working closely with Marketing, Revenue Operations, and the BDR team, you will help improve lead quality, sales processes, and handoffs while ensuring inbound demand is converted into…
Added 42 mins ago
FC
Program Lead, Enterprise CRM (Higher Education)
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London, ON
- Full-time
The Program Lead, Enterprise CRM acts as a strategic liaison between Information Technology and key stakeholders across recruitment, admissions, enrolment services, student services,…
Added 57 mins ago
BC
Marketing Specialist
BK CONSULTING GABON
Canada
- Full-time
Support lead generation and customer acquisition initiatives through targeted marketing strategies.
Added 57 mins ago
AE
Superintendent, Community Relations and Communications
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NU · Nunavut, Canada
- Full-time
Where required, lead the deployment of the strategy and programs for new initiatives and existing partnerships and do so by ensuring alignment with AEM-Nunavut business plan and Sustainable…
Added 57 mins ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Participate in the planning and coordination of in-person Network events, taking the lead in advocating for and ensuring the needs and perspectives of public partners and people with…
Added 58 mins ago
AE
Manager, Public Affairs
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NU · Nunavut, Canada
- Full-time
…collaborate with other departments of the division. You will lead the organization’s Social Responsibility priorities across Nunavut operations. Your role is responsible for developing and…
Added 58 mins ago
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Global Engagement and Mobility Assistant
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
…programming. Reporting to the Global Engagement and Mobility Lead, this position provides administrative, logistical, promotional, and student service support for outbound and inbound…
Added 58 mins ago
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Regional Marketing Manager- Edmonton Store Support Centre Office
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AB · Edmonton, AB
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Added 58 mins ago
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Specialist, Talent Acquisition (temp. 15 months)
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Mirabel, QC
- Full-time
…services (geology, engineering, metallurgy, infrastructure, marketing, innovation, and digital…
Added 58 mins ago
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Digital Marketing Co Op Student
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Reports To: Marketing Lead, WildPlay Park Services (Headquarters location)
Added 58 mins ago
RP
Marketing Specialist
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Toronto, ON
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Good marketing starts with understanding what captures people's attention and finding effective ways to communicate with them. We're looking for a Marketing Specialist in Toronto to support…
Added 58 mins ago
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Tax, Accounting and Business Advisory Manager
Zeifmans
Toronto, ON · North York, ON
- Full-time
As a trusted advisor and relationship manager, this candidate would lead a high-performing team, build strong client relationships and become a valued resource whom clients seek out when…
Added 58 mins ago
U
Sales Manager, Field Sales
UNFI
Richmond, BC
- $90,200 to $142,200 CAD / year
- Full-time
Responsible for the planning, development, and implementation of effective Company sales and marketing programs for the assigned Sales Area.

SAS

Customer Success Manager

Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Success Manager- Remote or Hybrid (Canada)

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Customer Success Manager is responsible for establishing and building broad relationships with SAS Canada Government Customers both at the Federal and Provincial levels. The CSM role focuses on direct client relationships to Adopt and Expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.

As a Customer Success Manager: Canadian Government (Federal and Provincial), you will:

Plan, coordinate and execute strategy associated with fostering adoption, generating leads and building awareness.
Be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team.
Directly support business operations to achieve the strategic goals of the Customer Success organization.
Contract growth is the defining measure of success, the successful candidate drives the how.
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
Be responsible for customer communications and conflict resolution
Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
Build reports and analytics to provide key business insights used for data driven decision making.
Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS to secure buy-in from all departments.
Monitor Customer Success through metrics and other measurements.
Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
Discover opportunities for additional software, services, education and references and direct leads accordingly.
Introduce new versions of software to existing customers.
Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications

Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
Minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.
Excellent written, verbal, and interpersonal communications skills
Coordination, Communication and Organization skills with Stakeholders on behalf of SAS is key.
Experience as capture lead and the know-how of managing relationships with internal/external stakeholders while growing the program
Equivalent combination of related education, training and experience may be considered in place of the above qualifications

Preferred Qualifications

Excellent organizational skills
Ability to work and learn independently
Ability to work effectively in a team environment
Ability to travel occasionally
Ability to work in a fast paced, high-volume sales environment
Knowledge of SAS products, solutions and services
Familiarity with Canadian Federal Government architectures.

Additional competencies, knowledge and skills

Account Planning - Establishing a plan to achieve the sales objectives of an account, taking into consideration overall opportunities, customer business priorities and anticipated business changes, regional issues, past sales results, and available resources; taking action specified in the account plan, reviewing progress, and adjusting the plan as needed.
Advancing Sales Discussions – Leading discussions with influential decision makers that progress the sale by effectively clarifying information, offering insights, addressing objections, and gaining agreement to move to the next step in the buying process.
Creating Demand Through Insight – Identifying the targeted account’s business challenges and needs and their probable causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results.

Benefits highlights

Comprehensive medical, prescription, dental and vision plans and a health care spending account.
Short- and long-term disability plans.
Group RRSP matching program.
Gym membership and fitness equipment reimbursement.
Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for building relationships with Canadian government clients to drive software adoption and expand usage. They will coordinate strategies to increase renewal revenue and serve as the primary post-sale point of contact for customer success.

Requirements

Candidates must have a bachelor's degree and at least five years of experience in sales, business partner development, or technical roles within the technology industry. Strong interpersonal communication skills and experience managing relationships with internal and external stakeholders are essential.

Skills

Customer success management
Account planning
Sales strategy
Relationship management
Data analysis
Stakeholder management
Conflict resolution
Strategic planning
Business development
Technical sales
Communication skills
Project management
Lead generation
Software adoption
Government relations

Benefits

Comprehensive medical
Prescription
Dental
Vision
Health care spending account
Short-term disability
Long-term disability
Group RRSP matching
Gym membership
Vacation time
Paid holidays
Volunteer time off
Unlimited sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SAS
AI
Data
Software
Government
Federal
Provincial
Account Planning
Sales
Business Development
Analytics
Customer Journey
Renewal Revenue
Stakeholder Management
Project Management
Lead Generation
Business Intelligence
Technology Industry
Relationship Management

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