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Added 14 mins ago
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Regional Sales Manager
ROBINSON
MB · Manitoba, Canada
- Full-time
Reporting to the Regional Manager, the Regional Sales Manager plays a pivotal role in driving sales and margin growth while strengthening relationships with customers, suppliers and…
Added 14 mins ago
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Customer Experience Associate - Sherbrooke & Claremont
TD
Montreal, QC
- Part-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 14 mins ago
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Assistant Manager, Guest Experience | Midtown, Saskatoon
lululemon
Saskatoon, SK
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 14 mins ago
R
VP & GM, Electrical Division
ROBINSON
Winnipeg, MB
- Full-time
ROBINSON is introducing a new Vice President & General Manager, Electrical Division role to lead the continued growth and development of our Electrical business.
Added 14 mins ago
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Assistant Manager, Guest Experience | Contract till June 2027 | Royalty Crossing Pop Up, PEI
lululemon
Charlottetown, PE
- Full-time
The Assistant Manager, Guest Experience role is an essential part of the store leadership team, ensuring our team members and guests (i.e., customers) receive a quality experience in our…
Added 14 mins ago
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Assistant Manager, Operations | Tanger Outlet
lululemon
Ottawa, ON
- Internship
Review, monitor, and partner with Store Manager to manage the budget and other business data and metrics (e.g., P&L statement, expenses) and inform planning processes (e.g., quarterly…
Added 14 mins ago
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Financial Controller
Corbec
Kirkland, QC
- Full-time
…combines technical excellence, innovation, and sustainable development. Our eco-responsible approach is reflected in optimized processes, clean technologies, and rigorous management of our…
Added 14 mins ago
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Field Technical Lead - BAS
Convergint
Toronto, ON · Etobicoke, ON
- Full-time
Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from…
Added 14 mins ago
EL
Account Manager and Business Development
Electromega Ltée/Ltd
Oakville, ON
- Full-time
Reporting to the President and Chief Executive Officer, the Account Manager is responsible for the company's sales and business development. The Account Manager will develop and maintain…
Added 14 mins ago
JB
Inside Sales Representative
John Brooks
Mississauga, ON
- Full-time
Reporting to the Senior Manager of CX & Inside Sales, the Inside Sales Representative is responsible for managing and growing an assigned portfolio of smaller customer accounts. This role…
Added 14 mins ago
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Full-Time Sales Lead (West Edmonton Mall)
Swatch
AB · Edmonton, AB
- Full-time
As a Swatch Sales Lead, you will report to the Store Manager and will assist in all day-to-day operations. Although your focus will be on sales initiatives, you also will coach sales…
Added 14 mins ago
Wealth Management Intern (Student/New Grad Position)
The Canada Life Assurance Company
Toronto, ON
Work closely with the external wholesaler (Regional Sales Manager) and inside wholesaler (Regional Sales Representative)
Added 14 mins ago
WC
National Accounts Manager
White Cap
Vaughan, ON
- Full-time
…corporate decision makers and White Cap stakeholders to drive sales growth. The National Accounts Manager will own the C-suite relationship, create executive account strategies, secure…
Added 14 mins ago
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Transmission Key Accounts Manager
ATCO
Edmonton, AB
- Full-time
Division : Business Development and Commercial, Gas and Pipelines
Added 14 mins ago
JB
Inside Sales Representative
John Brooks Company
Remote, Canada
- Full-time
- Remote
Reporting to the Senior Manager of CX & Inside Sales, the Inside Sales Representative is responsible for managing and growing an assigned portfolio of smaller customer accounts. This role…
Added 14 mins ago
OR
Wireless Manager - Winnipeg
OSL Retail Services Inc
Winnipeg, MB
- Other
Wireless Manager | Full-Time (Contract) | Winnipeg
Added 14 mins ago
OR
Wireless Sales Associate - 3645 Midland
OSL Retail Services Inc
Midland, ON
- Other
Wireless Sales Associate | Full-Time | 3645 Midland
Added 14 mins ago
Assistant Manager, Site Marketing (12-Month Contract)
Sephora
Toronto, ON
Ready for a career glow-up? As Assistant Manager, Site Marketing, you’ll be responsible for leading site marketing across Sephora Canada’s digital platforms. The work you do will impact…
Added 14 mins ago
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Customer Success Manager
SAS
Canada
- Other
The Customer Success Manager is responsible for establishing and building broad relationships with SAS Canada Government Customers both at the Federal and Provincial levels. The CSM role…
Added 14 mins ago
Interim Manager
Sephora
Edmonton, AB
As an Interim Manager, you will be responsible for managing all services, classes and events in a specific Sephora store location. You will support in all service-related areas such as the…
Added 28 mins ago
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Manager, Inbound Account Executives
WellnessLiving
Vaughan, ON
- Full-time
We are looking for a hands-on, results-driven Manager for our Inbound Account Executives to lead and develop our Account Executive team. In this role, you will be responsible for driving…
Added 28 mins ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Milton, ON
- $25 to $32 CAD / hour
- Full-time
You’ll work closely with the Studio Manager and Head Coach to deliver a great first visit and build strong sales habits. As a senior member of the sales team, you’ll also help set the…
Added 28 mins ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Waterloo, ON
- $25 to $32 CAD / hour
- Full-time
You’ll work closely with the Studio Manager and Head Coach to deliver a great first visit and build strong sales habits. As a senior member of the sales team, you’ll also help set the…
Added 28 mins ago
OF
Senior Membership Sales Associate
Orangetheory Fitness 10018
Oakville, ON
- $25 to $32 CAD / hour
- Full-time
You’ll work closely with the Studio Manager and Head Coach to deliver a great first visit and build strong sales habits. As a senior member of the sales team, you’ll also help set the…
Added 28 mins ago
SL
Manager, Canadian Insurance Tax
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
The Manager, Canadian Insurance Tax plays a key role in supporting the Canadian tax reporting and compliance obligations of our Canadian insurance companies, with a primary focus on the…

SAS

Customer Success Manager

Canada

Apply About employer

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Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Success Manager- Remote or Hybrid (Canada)

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Customer Success Manager is responsible for establishing and building broad relationships with SAS Canada Government Customers both at the Federal and Provincial levels. The CSM role focuses on direct client relationships to Adopt and Expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.

As a Customer Success Manager: Canadian Government (Federal and Provincial), you will:

Plan, coordinate and execute strategy associated with fostering adoption, generating leads and building awareness.
Be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team.
Directly support business operations to achieve the strategic goals of the Customer Success organization.
Contract growth is the defining measure of success, the successful candidate drives the how.
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
Be responsible for customer communications and conflict resolution
Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
Build reports and analytics to provide key business insights used for data driven decision making.
Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS to secure buy-in from all departments.
Monitor Customer Success through metrics and other measurements.
Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
Discover opportunities for additional software, services, education and references and direct leads accordingly.
Introduce new versions of software to existing customers.
Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications

Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
Minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.
Excellent written, verbal, and interpersonal communications skills
Coordination, Communication and Organization skills with Stakeholders on behalf of SAS is key.
Experience as capture lead and the know-how of managing relationships with internal/external stakeholders while growing the program
Equivalent combination of related education, training and experience may be considered in place of the above qualifications

Preferred Qualifications

Excellent organizational skills
Ability to work and learn independently
Ability to work effectively in a team environment
Ability to travel occasionally
Ability to work in a fast paced, high-volume sales environment
Knowledge of SAS products, solutions and services
Familiarity with Canadian Federal Government architectures.

Additional competencies, knowledge and skills

Account Planning - Establishing a plan to achieve the sales objectives of an account, taking into consideration overall opportunities, customer business priorities and anticipated business changes, regional issues, past sales results, and available resources; taking action specified in the account plan, reviewing progress, and adjusting the plan as needed.
Advancing Sales Discussions – Leading discussions with influential decision makers that progress the sale by effectively clarifying information, offering insights, addressing objections, and gaining agreement to move to the next step in the buying process.
Creating Demand Through Insight – Identifying the targeted account’s business challenges and needs and their probable causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results.

Benefits highlights

Comprehensive medical, prescription, dental and vision plans and a health care spending account.
Short- and long-term disability plans.
Group RRSP matching program.
Gym membership and fitness equipment reimbursement.
Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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Apply About employer

More about this job

Responsibilities

The Customer Success Manager is responsible for building relationships with Canadian government clients to drive software adoption and expand usage. They will coordinate strategies to increase renewal revenue and serve as the primary post-sale point of contact for customer success.

Requirements

Candidates must have a bachelor's degree and at least five years of experience in sales, business partner development, or technical roles within the technology industry. Strong interpersonal communication skills and experience managing relationships with internal and external stakeholders are essential.

Skills

Customer success management
Account planning
Sales strategy
Relationship management
Data analysis
Stakeholder management
Conflict resolution
Strategic planning
Business development
Technical sales
Communication skills
Project management
Lead generation
Software adoption
Government relations

Benefits

Comprehensive medical
Prescription
Dental
Vision
Health care spending account
Short-term disability
Long-term disability
Group RRSP matching
Gym membership
Vacation time
Paid holidays
Volunteer time off
Unlimited sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SAS
AI
Data
Software
Government
Federal
Provincial
Account Planning
Sales
Business Development
Analytics
Customer Journey
Renewal Revenue
Stakeholder Management
Project Management
Lead Generation
Business Intelligence
Technology Industry
Relationship Management

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