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Added 16 mins ago
C
Building Manager
Chard
Vancouver, BC
- $70,000 to $85,000 CAD / year
- Full-time
Chard is a Vancouver-based real estate development firm with a passion for empowering communities beyond buildings. With over 30 projects completed or underway across Metro Vancouver and…
Added 16 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 16 mins ago
IS
Team Lead, Production Engineering
Irving Shipbuilding
Halifax, NS
- Full-time
Are you a technical leader who thrives in a fast-paced production environment? Do you enjoy developing high-performing teams while solving complex engineering challenges? We are seeking a…
Added 16 mins ago
LM
DIRECTOR OF INFORMATION TECHNOLOGY
Lacroix Médecine Privée
Quebec, QC
- Full-time
He is also responsible for the performance of his team and the organization's technology partner ecosystem. This role is for an experienced, business-oriented, and results-driven IT leader…
Added 16 mins ago
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Principal AI/ML Engineer
lululemon
Vancouver, BC
- Full-time
…enable the enterprise to operate with intelligence at scale. The team leads the design and delivery of a trusted unified data foundation, AI-driven data analytics and insights, and AI…
Added 16 mins ago
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Financial Controller
Corbec
Kirkland, QC
- Full-time
Since 2014, Galvanisation Québec has established itself as a leader in steel galvanizing in Quebec. With its modern facility in Princeville and soon to open in Drummondville, the company…
Added 16 mins ago
CM
Director, Fleet Electrification Infrastructure
Coast Mountain Bus Company
Vancouver, BC · Greater Vancouver, BC
- $133,680 to $200,520 CAD / year
- Full-time
…for new charging infrastructure and is responsible for the development and oversight of a charging infrastructure maintenance program to ensure that all current and future charging…
Added 16 mins ago
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ASIC Development Technical Leader
Cisco
Vancouver, BC
- Full-time
…Silicon One - are shaping the technology industry. We're a global team of creative experts, bringing our unique backgrounds and bold ideas to push boundaries and help each other grow.…
Added 16 mins ago
CM
Director, Fleet Maintenance
Coast Mountain Bus Company
Vancouver, BC · Greater Vancouver, BC
- $149,680 to $224,520 CAD / year
- Full-time
Advanced leadership, development and team building skills to provide direction and manage reporting managers
Added 17 mins ago
Grade Control Manager (Orica Digital Solutions)
Orica
Sudbury, ON
…combined with a strong interest in technology and business development. The role will lead the North American team of grade control specialists, providing technical leadership, developing…
Added 17 mins ago
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Customer Success Manager
SAS
Canada
- Other
We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
Added 31 mins ago
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Market Risk Analyst (5382)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 31 mins ago
TE
Project Engineer, Power and Energy
TC Energy
Calgary, AB
- Full-time
Our Power and Energy Solutions (PES) Project team is seeking a Project Engineer, Power and Energy to join the development of large-scale power generation projects across Canada and the US.…
Added 31 mins ago
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Project Engineer, Power and Energy
TC Energy
Calgary, AB
- Full-time
Our Power and Energy Solutions (PES) Project team is seeking a Senior Project Engineer, Power and Energy to join the development of large-scale power generation projects across Canada and…
Added 31 mins ago
AMS Design Verification Engineer
Synopsys
Mississauga, ON
Synopsys is the leader in engineering solutions from silicon to systems, enabling customers to rapidly innovate AI-powered products. We deliver industry-leading silicon design, IP,…
Added 31 mins ago
Sr. Technical Program Manager
PlayStation Global
Waterloo, ON
Support development team release management processes by aligning schedules, decisions, risks, and handoffs across participating teams.
Added 31 mins ago
Sr. Software Developer (Contract)
PlayStation Global
Waterloo, ON
Sony Interactive Entertainment is seeking a Senior Software Developer on a contract basis for an internal tooling team in Foundational Systems and Experiences Engineering (FSEE). We build…
Added 31 mins ago
C
Associate Technology Leadership Advancement Program - Summer 2027
CIBC
Toronto, ON
- Full-time
…Technology Leadership Advancement Program (TLAP), you’ll join a team that continues to push CIBC as the market leader in innovative technology to make our clients’ ambitions a reality. The…
Added 46 mins ago
TP
Analyst, Terminal Services and Standards (Term Opportunity - One Year)
Toronto Pearson International Airport
Toronto, ON
- Temporary
…Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA…
Added 46 mins ago
OH
IS Plant Engineer
Omnia Holdings
Sudbury, ON
- Full-time
As part of the Omnia Group, our people form part of an interconnected global, forward-thinking team that values impact, contribution and expertise. We are committed to investing in each…
Added 46 mins ago
CI
Shipping and Receiving Clerk
CpK Interior Products Inc.
Windsor, ON
- $40,000 to $60,000 CAD / year
- Full-time
…One suppliers seamlessly and successfully. CpK is an industry leader recognized for quality, innovation, and professional…
Added 46 mins ago
Electronics Manufacturing Engineer
Toradex
ON
Toradex Solutions Inc. is a premier provider of high-tech electronics design and full cycle product development and manufacture in the GTA. Our first-class in-house services have helped a…
Added 46 mins ago
Accounting & HR Assistant
Toradex
ON
Toradex Solutions Inc. is a premier provider of high-tech electronics design and full cycle product development and manufacture in the GTA. Our first-class in-house services have helped a…
Added 1 hour ago
IF
Manager, Service Delivery – Western Region
Intact FC
Calgary, AB
- Full-time
…rewards at a workplace where you can shape the future, win as a team and grow with…
Added 1 hour ago
PB
Director of SEO
Powered by search
Remote, Canada
- Full-time
- Remote
If you’re a senior SEO leader who wants full accountability for growth, client outcomes, and team performance, this role is designed for you.

SAS

Customer Success Manager

Canada

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Job details

Apply by: Nov 9, 2027
Posting language: English
Posted: Nov 9, 2026

Original job description

Customer Success Manager- Remote or Hybrid (Canada)

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Customer Success Manager is responsible for establishing and building broad relationships with SAS Canada Government Customers both at the Federal and Provincial levels. The CSM role focuses on direct client relationships to Adopt and Expand usage of the SAS software and solutions, to identify new opportunities and to engage with other SAS resources to bring the necessary domain and SAS experience to assist with existing SAS implementations and identify new sales opportunities.

As a Customer Success Manager: Canadian Government (Federal and Provincial), you will:

Plan, coordinate and execute strategy associated with fostering adoption, generating leads and building awareness.
Be involved in increasing renewal revenue at each stage of the customer journey working with a cross-functional SAS team.
Directly support business operations to achieve the strategic goals of the Customer Success organization.
Contract growth is the defining measure of success, the successful candidate drives the how.
Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the CSM to become a trusted advisor to our customers.
Be responsible for customer communications and conflict resolution
Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve in order to best manage the adoption of the software and exceed customer expectations.
Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content, events, email, social media and innovative campaign approaches.
Build reports and analytics to provide key business insights used for data driven decision making.
Lead or assist with gathering CSM requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customer and sales. Shares plan with sales, Professional Services and CIS to secure buy-in from all departments.
Monitor Customer Success through metrics and other measurements.
Develop an understanding of SAS products and services available to help customers adopt and leverage the software to meet their goals and business needs
Discover opportunities for additional software, services, education and references and direct leads accordingly.
Introduce new versions of software to existing customers.
Follow up with customers to track satisfaction levels and to discover additional revenue opportunities; ensure customer is referenceable and share with Reference Management
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications

Bachelor's degree, preferably in Business, Marketing, MIS (Computer Sciences) or related field.
Minimum of five years of experience in sales, business partner relationship development, or technical functions within the technology industry.
Excellent written, verbal, and interpersonal communications skills
Coordination, Communication and Organization skills with Stakeholders on behalf of SAS is key.
Experience as capture lead and the know-how of managing relationships with internal/external stakeholders while growing the program
Equivalent combination of related education, training and experience may be considered in place of the above qualifications

Preferred Qualifications

Excellent organizational skills
Ability to work and learn independently
Ability to work effectively in a team environment
Ability to travel occasionally
Ability to work in a fast paced, high-volume sales environment
Knowledge of SAS products, solutions and services
Familiarity with Canadian Federal Government architectures.

Additional competencies, knowledge and skills

Account Planning - Establishing a plan to achieve the sales objectives of an account, taking into consideration overall opportunities, customer business priorities and anticipated business changes, regional issues, past sales results, and available resources; taking action specified in the account plan, reviewing progress, and adjusting the plan as needed.
Advancing Sales Discussions – Leading discussions with influential decision makers that progress the sale by effectively clarifying information, offering insights, addressing objections, and gaining agreement to move to the next step in the buying process.
Creating Demand Through Insight – Identifying the targeted account’s business challenges and needs and their probable causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results.

Benefits highlights

Comprehensive medical, prescription, dental and vision plans and a health care spending account.
Short- and long-term disability plans.
Group RRSP matching program.
Gym membership and fitness equipment reimbursement.
Generous time away including vacation time, a variety of paid holidays, volunteer time off and unlimited sick days.
Your well-being matters, and that’s why we support all dimensions of your well-being by offering programs that reduce stress and distractions to help you remain healthy and productive.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact Recruitingsupport@sas.com.

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More about this job

Responsibilities

The Customer Success Manager is responsible for building relationships with Canadian government clients to drive software adoption and expand usage. They will coordinate strategies to increase renewal revenue and serve as the primary post-sale point of contact for customer success.

Requirements

Candidates must have a bachelor's degree and at least five years of experience in sales, business partner development, or technical roles within the technology industry. Strong interpersonal communication skills and experience managing relationships with internal and external stakeholders are essential.

Skills

Customer success management
Account planning
Sales strategy
Relationship management
Data analysis
Stakeholder management
Conflict resolution
Strategic planning
Business development
Technical sales
Communication skills
Project management
Lead generation
Software adoption
Government relations

Benefits

Comprehensive medical
Prescription
Dental
Vision
Health care spending account
Short-term disability
Long-term disability
Group RRSP matching
Gym membership
Vacation time
Paid holidays
Volunteer time off
Unlimited sick days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success Manager
SAS
AI
Data
Software
Government
Federal
Provincial
Account Planning
Sales
Business Development
Analytics
Customer Journey
Renewal Revenue
Stakeholder Management
Project Management
Lead Generation
Business Intelligence
Technology Industry
Relationship Management

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