Service Representative
- Salmon Arm, BC, Canada
Part-time
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Job details
- Job type
- Part-time
- Apply by
- Experience
- 1 year of sales experience in a service-oriented environment.
- Posting language
- English
- Posted
Original job description
Brief Description
As a Service Representative, you will complete day-to-day transactions for members, uncover their service needs and life events, and connect with experts on the SASCU team. This position contributes to the delivery of the SASCU Member Experience by ensuring members are well looked after and receive prompt, professional, friendly, and accurate service.
This is a great opportunity for a community-minded individual looking to begin their career with a successful and growing organization. If this sounds like a good fit for you, we’d love to hear from you!
What You'll Do (key Responsibilities)
As a Service Representative, you will complete day-to-day transactions for members, uncover their service needs and life events, and connect with experts on the SASCU team. This position contributes to the delivery of the SASCU Member Experience by ensuring members are well looked after and receive prompt, professional, friendly, and accurate service.
This is a great opportunity for a community-minded individual looking to begin their career with a successful and growing organization. If this sounds like a good fit for you, we’d love to hear from you!
What You'll Do (key Responsibilities)
- Assist members with day-to-day transactions and online banking needs, ensuring compliance with regulations and policies.
- Provide accurate, relevant information on SASCU’s products and services.
- Engage members in conversation to uncover opportunities for SASCU to assist them with reaching their goals.
- Connect members with the appropriate SASCU experts so that their needs are fully met.
- Undertake duties to maximize the member experience, such as routine administration and overseeing the member waiting area.
- Acknowledge and address member concerns and take appropriate action to resolve.
- Meet organizational goals by achieving sales and referral targets.
- Support branch activities to build the membership base and have a positive impact on the community.
- 1 year of sales experience in a service-oriented environment.
- Demonstrated sales skills, comfort with technology, and the ability to multi-task in a fast-paced environment.
- Commitment to continuous learning and self-development.
- Completion of CUIC 185: Credit Union Products & Services (university-level course) within 6 months is required.
- Access to reliable transportation and the ability to attend any SASCU branch.
- A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
- Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
- Flexible spending account for additional health and personal wellness activities and expenses.
- Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering.
- Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
- Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.
More about this job
Responsibilities
Complete members’ day-to-day transactions and assist with online banking while providing accurate, prompt, and friendly service in compliance with policies and regulations. Identify members’ needs and goals, connect them with appropriate experts, resolve concerns, support branch activities, and meet sales and referral targets.
Requirements
Requires one year of sales experience in a service-oriented environment, demonstrated sales skills, comfort with technology, and the ability to multitask in a fast-paced setting. Candidates must complete CUIC 185: Credit Union Products & Services within six months and have reliable transportation to attend any SASCU branch.
Skills
- Sales
- Customer Service
- Member Service
- Online Banking Support
- Communication
- Needs Assessment
- Product and Service Knowledge
- Referral Generation
- Technology Proficiency
- Multitasking
- Problem Resolution
- Regulatory Compliance
- Time Management
- Continuous Learning
- Community Engagement
Benefits
- Performance-Based Incentive Pay
- Pension Plan With Employer Matching
- Extended Health Insurance
- Dental Insurance
- Travel Insurance
- Life Insurance
- Employee and Family Assistance Program
- Flexible Spending Account
- Flexible Work Arrangements
- Paid Vacation
- Paid Medical and Care Time
- Personal Days
- Paid Community Volunteering
- Career Growth Opportunities
- Training and Development Assistance
- Rewards and Recognition
- Reduced Banking Fees
- Reduced Rates on Personal Loans and Mortgages
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Sales
- Finance & Accounting
Keywords
- Credit Union
- Financial Services
- Member Experience
- Day-to-Day Transactions
- Online Banking
- Regulatory Compliance
- Credit Union Products and Services
- Sales Targets
- Referral Targets
- Member Needs Assessment
- Customer Service
- Branch Operations
- Member Concerns
- Community Engagement
- CUIC 185
- Technology
- Reliable Transportation