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Added 13 mins ago
RR
Android & Robotics Software Developer
Remote Robotic
Ottawa, ON · Kanata, ON
- $40 to $55 CAD / hour
- Contract
AirMetal is looking for an experienced Android and robotics software developer to lead the development of TacMesh and its Android ground control application.
Added 13 mins ago
BC
Recreation Therapist
Brant Community Healthcare System
Brantford, ON
- Full-time
…provides treatment interventions and community transition and…
Added 13 mins ago
BT
Senior Salesforce Developer
BULL TECHNICAL SERVICES LIMITED
Toronto, ON
- Contract
Manage integration of Salesforce with MuleSoft, Docusign, content management and other applications
Added 13 mins ago
R
Founding Engineer, Build and Deployment
Rainharbor
Toronto, ON
- Full-time
Added 28 mins ago
OT
Sr. Systems Analyst
Open Text Corporation
Mississauga, ON · Waterloo, ON
- Other
…enterprise application administration; Salesforce implementation, integration, or administration experience is considered a strong…
Added 28 mins ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
…development teams on solutions requiring additional engineering, integration or production…
Added 43 mins ago
UC
Senior AI Developer
UniSysTech Consulting
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Other
We are seeking an experienced Senior AI Developer to lead the design, development, and deployment of enterprise-grade Artificial Intelligence and Machine Learning solutions. In this role,…
Added 1 hour ago
LI
Systems Testing/QA Specialist
Lotus IT Solutions
Enterprise, ON
- Contract
Plan and organize testing efforts for large systems in both GUI and non-GUI environments, including systems integration tests, specialized tests, and user acceptance testing
Added 1 hour ago
Q
ASICS Design Verification Engineer (Vancouver, Markham OR Remote)
Qualcomm
Remote, Canada
- Full-time
- Remote
Bachelor's degree in Science, Engineering, or related field and 2+ years of ASIC design, verification, validation, integration, or related work experience.
Added 1 hour ago
Q
Engineer
Qualcomm
Toronto, ON
- Full-time
Participates in the design, coding for small features, unit testing, minor debugging fixes, and integration efforts to ensure projects are completed on schedule.
Added 1 hour ago
G
Enterprise Account Executive
Gumloop
Vancouver, BC
- Full-time
Anyone at a company can build, share, and optimize agents with any AI model and any integration. Teams can orchestrate those agents across their business, while IT keeps full control over…
Added 1 hour ago
R
Senior Full Stack Engineer (Rails & React)
REW.ca
Vancouver, BC
- Full-time
Implement unit testing and integrate it with continuous integration tools as required.
Added 1 hour ago
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Lead Automation Engineer
RBC
Toronto, ON
- Full-time
…across CNB by architecting enterprise-scale automation and AI integration initiatives, establishing best practices, and elevating the technical maturity of our engineering…
Added 1 hour ago
M
Software Engineer
Microsoft
Vancouver, BC
- Full-time
The Microsoft Fabric Data Integration team enables organizations to connect, move, and transform data across their data estate. Our integration capabilities help customers ingest,…
Added 2 hours ago
TD
Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
…cutting-edge solutions via application development and system integration, and managing and optimizing desktop, server, and network environments as a Managed Services Provider. Join our…
Added 2 hours ago
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Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead departmental initiatives focused on continuous quality improvement, patient experience, service innovation, operational efficiency, and system integration.
Added 2 hours ago
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Senior iOS Software Engineer
eBay
Toronto, ON
- Full-time
Added 2 hours ago
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Data Valuation Analyst
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Montréal-Est, QC · Montreal, Quebec
- Contract
supports the developer in configuring the data mart, without owning core
Added 2 hours ago
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AML Product Owner
Hays
Toronto, ON
- $55 CAD / hour
- Contract
…Analyst with 8+ years of experience in business analysis, systems integration, data analysis, and process optimization. The ideal candidate will bridge business and technology teams by…
Added 2 hours ago
AU
Manager, Finance Data Governance, Reporting and Systems
Athabasca University
Athabasca, AB
- $99,567.77 to $142,326.49 USD / year
- Full-time
…operations environment through improved systems, processes, and…
Added 2 hours ago
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Environmental Manager
Denison Mines Corp.
Athabasca, AB
- Full-time
…program design, resourcing, budgets, contractor scope, and integration of environmental risks into site planning and construction…
Added 2 hours ago
H
Service Coordinator, Security
Houle
Calgary, AB
- Full-time
Added 2 hours ago
AI
Fullstack Technical Lead – Commercial Lending & Asset Finance
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Added 2 hours ago
AI
Tech Lead for IVR-Contact Centre
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Toronto, ON
- Full-time
Knowledge of CTI integration, APIs, web services, and backend system integrations.
Added 2 hours ago
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Senior Databricks Engineer
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Toronto, ON
- Full-time
Software Engineering Rigor: Strong background in enterprise-level version control workflows (Git), automated unit/integration testing (TDD), modular software design, and automated CI/CD…

SASCU

Technical Operations Analyst

Salmon Arm, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 4–5 years of experience in IT service coordination, vendor support, or IT operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

Brief Description

The Technical Operations Analyst ensures the effective day-to-day delivery of technology services by coordinating operational activities of the Managed Services Providers. The role monitors service performance and provides internal visibility into vendor-delivered services. The Analyst also supports incident escalation, contributes to service review and governance processes, and helps drive continuous improvement in service quality and user experience.

What You’ll Do (key Responsibilities)

Ensure seamless day-to-day operational performance by acting as the primary liaison between SASCU and the MSPs.
Monitors service desk performance and adherence to Service Level Agreements (SLAs) and escalation protocols to ensure service consistency and accountability from service partners.
Tracks and analyzes service delivery metrics and trends to identify performance gaps and recommend actionable improvements that contribute to increased user satisfaction.
Prepares and supports service review meetings by providing clear insights, analysis, and recommendations.
Maintains documentation related to service delivery, performance reports, and operational workflows to support reliable decision-making and audit readiness.
Collaborates with internal teams to ensure service alignment with business needs, supporting smooth operations and a positive user experience.
Supports the onboarding and integration of new vendor services to ensure transitions are well-coordinated and new services become fully operational with minimal disruption.

What You’ll Bring (qualifications)

Post-secondary diploma in Information Technology, Business Administration, or a related field.
4–5 years of experience in IT service coordination, vendor support, or IT operations.
Familiarity with Information Technology Infrastructure Library (ITIL) practices and service management tools (e.g., incident, request, and change management systems).
Experience working with managed service providers or outsourced IT environments is an asset.
Strong analytical, communication, and problem-solving skills.
Detail-oriented with strong organizational skills, able to manage multiple priorities and service requests simultaneously.
Commitment to continuous improvement, actively seeking opportunities to enhance service delivery and user experience.
Strong customer service mindset, with the ability to build trust and positive relationships across the organization.

We invest in our employees by offering (rewards and benefits):

A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
Flexible spending account for additional health and personal wellness activities and expenses.
Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering.
Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This is a full-time, Monday to Friday position.

Apply About employer

More about this job

Responsibilities

Coordinate day-to-day technology service delivery as the primary liaison between the organization and managed service providers, monitoring service desk performance, SLAs, and escalation processes. Analyze service metrics, support reviews and vendor onboarding, maintain operational documentation, and recommend improvements to service quality and user experience.

Requirements

A post-secondary diploma in Information Technology, Business Administration, or a related field and 4–5 years of experience in IT service coordination, vendor support, or IT operations are requested. Candidates should be familiar with ITIL practices and service management tools, with strong analytical, communication, organizational, problem-solving, and customer service skills; managed service provider experience is an asset.

Skills

IT Service Coordination
Vendor Management
IT Operations
ITIL Practices
Service Management
Service Level Agreement Monitoring
Incident Escalation
Service Performance Analysis
Continuous Improvement
Service Review and Governance
Documentation
Analytical Skills
Communication
Problem-Solving
Organization
Customer Service

Benefits

Performance-Based Incentive Pay
Pension Plan With Employer Matching
Extended Health Insurance
Dental Insurance
Travel Insurance
Life Insurance
Employee and Family Assistance Program
Flexible Spending Account
Flexible Work Arrangements
Paid Vacation
Medical and Care Time
Personal Days
Paid Community Volunteering
Career Growth Opportunities
Training and Development Assistance
Rewards and Recognition
Reduced Banking Fees
Reduced Rates on Personal Loans and Mortgages

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Providers
IT Service Coordination
IT Operations
ITIL
Service Management Tools
Incident Management
Request Management
Change Management
Service Desk
Service Level Agreements
Escalation Protocols
Service Delivery Metrics
Vendor Management
Service Reviews
Governance
Continuous Improvement
User Experience
Operational Workflows
Audit Readiness
Vendor Onboarding
Financial Services

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