Find work in Canada.

566,128 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added just now
EL
Beauty Advisor/Artist Beauty Advisor
Estée Lauder Companies
Montreal, QC
- Full-time
All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added just now
M
Customer and Partner Engagement Manager
Microsoft
Goodwood, ON
- Full-time
Orchestrate technical resources and subject-matter experts to advance customer engineering and technical issues, establish clear ownership, and facilitate timely resolution.
Added just now
M
Software Engineer
Microsoft
Vancouver, BC
- Full-time
…PostgreSQL, Azure Data Factory, Azure Synapse Analytics, Azure Service Bus, Azure Event Grid, and Power BI. Our mission is to build the data platform for the age of AI, powering a new class…
Added just now
M
Cloud Solution Architect / Cloud + AI Platform Full-time LOA backfill
Microsoft
Toronto, ON
- Full-time
Own the end-to-end technical delivery results, ensuring completeness and accuracy of consumption and customer success plans in collaboration with the CSAM.
Added just now
U
Payroll Sr. Solution Consultant - Bilingual (French/English) / Consultant principal en solutions de paie - Bilingue (français/anglais)
UKG
Remote, Canada
- Full-time
- Remote
…problem-solving skills who are highly motivated to provide excellent customer service. Candidates will also possess industry specific knowledge of payroll concepts and regulations and be…
Added 14 mins ago
SL
Service Technician (Seasonal, Part-Time)
Sporting Life
Toronto, ON · Etobicoke, ON
- Part-time
Deliver a fantastic customer service experience by building trust and offering tailored solutions.
Added 14 mins ago
SL
Service Technician, Trainee (Seasonal, Part-Time)
Sporting Life
Toronto, ON
- Part-time
Deliver a fantastic customer service experience by building trust and offering tailored solutions.
Added 14 mins ago
TD
Service Delivery Manager
Terra Dygital
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
As a Service Delivery Manager, you are a hands-on technical leader who earned credibility as a Senior System Administrator before moving into people management. You own the quality of…
Added 14 mins ago
GT
Department Sales Manager, Clubs
Golf Town
Calgary, AB
- Full-time
…purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and…
Added 14 mins ago
BH
Medical Assistant or LPN - Mitchell Ranch Primary Care
BayCare Health System
BC · Cariboo B, BC
- Full-time
BayCare is currently in search of our newest Medical Assistant or LPN who is passionate about providing outstanding customer service to our community. BayCare’s top priority is the health…
Added 14 mins ago
SL
Service Technician, Skis and Bikes (Full-Time)
Sporting Life
Richmond Hill, ON
- Full-time
Deliver a fantastic customer service experience by building trust and offering tailored solutions.
Added 14 mins ago
CO
Laundry Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…following health and safety requirements, and providing courteous service to residents, staff, and…
Added 14 mins ago
GT
Department Sales Manager, Clubs
Golf Town
Regina, SK
- Full-time
…purpose of the position is to drive sales, profitability and customer service in our retail stores through developing and driving a selling culture, fostering company values and culture and…
Added 15 mins ago
B
Key Account Specialist, Ophthalmology - Southwestern Ontario
Bayer
Guelph, ON · Mississauga, ON
- Full-time
Excellent customer-service and teamwork orientation
Added 29 mins ago
CO
Housekeeping Worker
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
…reporting maintenance or safety concerns, and providing courteous service to residents, staff, and…
Added 29 mins ago
TS
Client Delivery Manager
Turnberry Solutions
Saint-Paul, NB · St.-Paul, NB
- Full-time
Go beyond resumes and technical qualifications to evaluate an individual's adaptability, judgment, problem-solving approach, and ability to navigate complex organizations
Added 29 mins ago
H
Service Coordinator, Security
Houle
Calgary, AB
- Full-time
The successful candidate will be responsible for providing excellent customer service and administrative support while dispatching, coordinating, and supporting technical teams in the…
Added 29 mins ago
MR
Senior Accounts Receivable & Collections Specialist
MoveSmart Rentals
NS · Cape Breton, NS
- $30,000 to $40,000 CAD / year
- Full-time
This role combines accurate AR administration with active ownership of overdue accounts. You will manage customer invoicing, payment application, account reconciliations, collections,…
Added 29 mins ago
QH
Facility Maintenance Representative
Quinte Health
Belleville, ON
- Full-time
Respond to maintenance service calls and accurately document work performed.
Added 29 mins ago
M
Service Technician
Motion
Sudbury, ON · Lively, ON
- Full-time
Assist customers by answering specific technical questions to help the customer understand the work to be done.
Added 29 mins ago
MR
Senior Accounts Receivable & Collections Specialist
MoveSmart Rentals
Brandon, MB
- $30,000 to $40,000 CAD / year
- Full-time
This role combines accurate AR administration with active ownership of overdue accounts. You will manage customer invoicing, payment application, account reconciliations, collections,…
Added 29 mins ago
I
Program Manager - Oracle Fusion Cloud
Infosys
Toronto, ON
- Full-time
Infosys is seeking a Program Manager Cum AMS Service Delivery Manager for Oracle Fusion Cloud engagements with strong experience in leading end-to-end Oracle Fusion Cloud implementations…
Added 29 mins ago
KG
Production / Application Support Engineer (Level 3/4)
K&K Global Talent Solutions INC.
Quebec, QC
- Full-time
…mission-critical enterprise platforms. Operating at the highest tier of technical support, you will troubleshoot complex infrastructure and application failures across hybrid on-premises…
Added 29 mins ago
DT
Director of IT Security Infrastructure
Decode Talent
Canada
- Contract
Manage our third-party MDR/SOC partner, including alert quality, response playbooks, escalation paths and quarterly service reviews.
Added 30 mins ago
KC
Associate – Applications Engineering Team
KEYENCE CANADA INC.
Mississauga, ON
- Full-time
The candidate must possess strong communication skills, including active listening. Excellent prioritization and customer service abilities are key elements to succeed in this position.

SASCU

Technical Operations Analyst

Salmon Arm, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Experience: 4–5 years of experience in IT service coordination, vendor support, or IT operations.
Posting language: English
Posted: Nov 2, 2026

Original job description

Brief Description

The Technical Operations Analyst ensures the effective day-to-day delivery of technology services by coordinating operational activities of the Managed Services Providers. The role monitors service performance and provides internal visibility into vendor-delivered services. The Analyst also supports incident escalation, contributes to service review and governance processes, and helps drive continuous improvement in service quality and user experience.

What You’ll Do (key Responsibilities)

Ensure seamless day-to-day operational performance by acting as the primary liaison between SASCU and the MSPs.
Monitors service desk performance and adherence to Service Level Agreements (SLAs) and escalation protocols to ensure service consistency and accountability from service partners.
Tracks and analyzes service delivery metrics and trends to identify performance gaps and recommend actionable improvements that contribute to increased user satisfaction.
Prepares and supports service review meetings by providing clear insights, analysis, and recommendations.
Maintains documentation related to service delivery, performance reports, and operational workflows to support reliable decision-making and audit readiness.
Collaborates with internal teams to ensure service alignment with business needs, supporting smooth operations and a positive user experience.
Supports the onboarding and integration of new vendor services to ensure transitions are well-coordinated and new services become fully operational with minimal disruption.

What You’ll Bring (qualifications)

Post-secondary diploma in Information Technology, Business Administration, or a related field.
4–5 years of experience in IT service coordination, vendor support, or IT operations.
Familiarity with Information Technology Infrastructure Library (ITIL) practices and service management tools (e.g., incident, request, and change management systems).
Experience working with managed service providers or outsourced IT environments is an asset.
Strong analytical, communication, and problem-solving skills.
Detail-oriented with strong organizational skills, able to manage multiple priorities and service requests simultaneously.
Commitment to continuous improvement, actively seeking opportunities to enhance service delivery and user experience.
Strong customer service mindset, with the ability to build trust and positive relationships across the organization.

We invest in our employees by offering (rewards and benefits):

A competitive base salary plus performance-based incentive pay, and a pension plan with SASCU matching all funds.
Comprehensive group benefits coverage including extended health and dental care, travel insurance, and life insurance, and an Employee and Family Assistance Program.
Flexible spending account for additional health and personal wellness activities and expenses.
Flexible work arrangements and paid time off including vacation, medical/care time, personal days, and paid community volunteering.
Opportunities for career growth, financial assistance for training and development, and rewards and recognition.
Additional benefits including waived or reduced banking fees and reduced rates on personal loans and mortgages.

This is a full-time, Monday to Friday position.

Apply About employer

More about this job

Responsibilities

Coordinate day-to-day technology service delivery as the primary liaison between the organization and managed service providers, monitoring service desk performance, SLAs, and escalation processes. Analyze service metrics, support reviews and vendor onboarding, maintain operational documentation, and recommend improvements to service quality and user experience.

Requirements

A post-secondary diploma in Information Technology, Business Administration, or a related field and 4–5 years of experience in IT service coordination, vendor support, or IT operations are requested. Candidates should be familiar with ITIL practices and service management tools, with strong analytical, communication, organizational, problem-solving, and customer service skills; managed service provider experience is an asset.

Skills

IT Service Coordination
Vendor Management
IT Operations
ITIL Practices
Service Management
Service Level Agreement Monitoring
Incident Escalation
Service Performance Analysis
Continuous Improvement
Service Review and Governance
Documentation
Analytical Skills
Communication
Problem-Solving
Organization
Customer Service

Benefits

Performance-Based Incentive Pay
Pension Plan With Employer Matching
Extended Health Insurance
Dental Insurance
Travel Insurance
Life Insurance
Employee and Family Assistance Program
Flexible Spending Account
Flexible Work Arrangements
Paid Vacation
Medical and Care Time
Personal Days
Paid Community Volunteering
Career Growth Opportunities
Training and Development Assistance
Rewards and Recognition
Reduced Banking Fees
Reduced Rates on Personal Loans and Mortgages

Visa sponsorship

Not detected in the job text

Keywords

Managed Services Providers
IT Service Coordination
IT Operations
ITIL
Service Management Tools
Incident Management
Request Management
Change Management
Service Desk
Service Level Agreements
Escalation Protocols
Service Delivery Metrics
Vendor Management
Service Reviews
Governance
Continuous Improvement
User Experience
Operational Workflows
Audit Readiness
Vendor Onboarding
Financial Services

Report this job