Tenant Services Specialist
- Creighton, SK, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Description
The Northeast Regional Housing Authority (NERHA) is currently recruiting a full-time Tenant Services Specialist (TSS) to join our team in Creighton. NERHA is located in the community of Creighton, and also serves the surrounding communities of Denare Beach, Pelican Narrows, and Sandy Bay.
If you have excellent problem solving and organizational skills, can multi-task, thrive in a team environment, and have a desire to provide exceptional service to tenants in the community, this position will be of interest to you!
Responsibilities:
-Process housing applications, conduct income reviews, calculate rental fees, collect rent including rent in arrears -Prepare and explain leasing agreements and expectations of tenancy -Investigate potential lease violations; assist and perform procedures for tenant hearings in conjunction with the Office of the Residential Tenancies -Conduct home visits and coordinate move-in and move-out process -Manage tenant and public inquiries, problems, complaints, and concerns
Requirements:
-Ability to manage stressful situations, problem solve, and manage conflict -Ability to maintain confidentiality -Superior administrative and accounting skills -Exceptional client relations skills and the ability to maintain positive work relationships
Qualifications:
-Grade 12 or equivalent, with experience in a property management environment OR an equivalent combination of education and experience -Ability to deal tactfully and courteously with the public -Proven expertise using Microsoft Office -A valid drivers license, reliable, roadworthy vehicle, and an approved Enhanced (Vulnerable Sector) criminal record check are conditions of employment
An excellent benefits package including pension and Northern Living Allowance is offered.
More about this job
Responsibilities
The Tenant Services Specialist at Saskatchewan Housing Authorities will process applications, review incomes, calculate rent and collect payments, including arrears. The role also explains leases, investigates violations, runs home visits and move-ins and move-outs, and answers tenant complaints.
Requirements
Candidates need Grade 12 or equivalent with property management experience, or an equivalent mix of education and experience. Strong administrative, accounting and Microsoft Office skills, tact with the public, confidentiality and conflict management are required.
Skills
- Microsoft Office
- Microsoft Excel
- rent calculation
- accounting
- lease administration
- tenant relations
- conflict resolution
- problem solving
- confidentiality
- housing application processing
- income verification
- collections
- home inspections
- customer service
- organization
- multitasking
Benefits
- Pension plan
- Northern Living Allowance
Categories
- Government & Public Sector
- Real Estate
- Customer Service & Support
- Finance & Accounting
Keywords
- tenant services
- housing authority
- property management
- rent collection
- lease administration
- tenant relations
- housing applications
- income review
- Microsoft Office
- Excel
- customer service
- conflict resolution
- home visits
- tenant hearings
- Creighton
- Saskatchewan
- northern Saskatchewan
- public housing
- Northern Living Allowance
- pension
Seniority
Entry level
Perks
- Retirement plan
- Remote work allowance
Licences and certifications
- Enhanced Vulnerable Sector criminal record check
Tools
- Microsoft Office
Languages
- English
Own vehicle
Yes