Jobs in Canada

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Added 10 mins ago
MH
Float, Behaviour Interventionist - Calgary
Monarch House
Calgary, AB
- Part-time
The role of the Float BI is to execute intervention plans developed and supervised by a Board-Certified Behavior Analyst® BCBA) to clients in care of Monarch House. The Float BI may work…
Added 24 mins ago
WG
Senior Programmer Analyst (Burlington, ON)
Wolseley Group
Burlington, ON
- Full-time
Experience with Aldon change management system and ROBOT job scheduler is an asset.
Added 24 mins ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 55 mins ago
J
Senior Compensation Analyst
Jobgether
Canada
- $82,500 to $110,000 CAD / year
- Full-time
As a Senior Compensation Analyst, you will play a key role in shaping and delivering compensation strategies across Canada and the United States. You will act as a trusted advisor to senior…
Added 55 mins ago
R|
Clinical Research Billing Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Identify potential billing delays or discrepancies and escalate them to the Financial Control Analyst or the CIM Portfolio Finance Lead.
Added 55 mins ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 1 hour ago
WO
Maximo Functional Analyst
We One
Burnaby, BC
- Full-time
Analyze maintenance and asset-management processes and identify practical opportunities to improve business processes and Maximo usage.
Added 3 hours ago
A
Finance Systems Support Analyst, Finance Architecture
ATB
Edmonton, AB · Calgary, AB
- Full-time
Reporting to the Director, Finance Architecture, the Finance Systems Support Analyst supports the tools, processes, and templates used in creating and maintaining financial information in…
Added 3 hours ago
BN
Senior Policy Analyst
Build Nova Scotia
Halifax, NS
- Full-time
The Senior Policy Analyst will provide policy analysis and strategic advice to senior leadership of Build NS to promote effective planning, policy development, implementation and evaluation…
Added 4 hours ago
A
Processing Operation Analyst III
ATB
Calgary, AB
- Full-time
Reporting to an Operations Processing Manager, the Wealth Operations Processing Analyst III will be part of the team that oversees trade and fee management, as well as registered account…
Added 4 hours ago
AI
AI SUPPORT ANALYST – GENERATIVE AI, M365 & TECHNICAL SUPPORT
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
We are seeking a Level 2.5 AI Support Analyst to act as the front line for end-user AI, answering user questions across the firm's AI portfolio and capturing every query in a structured…
Added 4 hours ago
K
Senior Business Analyst - Legal Document Management Migration
Kelly
Toronto, ON
- Contract
📍 Toronto, ON (Hybrid/Onsite - 4 Days Per Week)
Added 4 hours ago
C
Associate, Client Relations - Bilingual
CIBC
Montreal, QC
- Full-time
…responsive support, strong execution, and thoughtful relationship management. As an Associate, Client Relations, you'll support the delivery of client materials and client servicing…
Added 4 hours ago
AC
Analyste D'affaires HCM
Aston Carter
Quebec, QC · Saint-Benoit, Quebec
- $42 to $60 CAD / hour
- Contract
As an HCM Business Analyst, you will play a critical role in partnering with HR stakeholders to gather, analyze, and document business requirements related to HR processes and systems. You…
Added 5 hours ago
WC
Loss Prevention Investigator, Asset Protection
Walmart Canada
Langford, BC
- Full-time
Maintains adequate level of communication with and acts as a strategic partner to the Asset Protection Investigative Analyst (APIA), Total Loss Manager (TLM) and Asset Protection Associate…
Added 5 hours ago
A
Senior Business Analyst – Budgeting and Forecasting System Replacement
Affinity
New Westminster, BC
- Contract
On behalf of our Public Sector client, Affinity is seeking a Senior Business Analyst for a 19 month contract based in Vancouver, BC.
Added 5 hours ago
K
Process Design Engineer/Analyst
Kinectrics
Toronto, ON
- Full-time
Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the…
Added 5 hours ago
GC
GCAN Finance Analyst Intern
Grainger Canada
Vaughan, ON
- Full-time
Assist with maintaining and enhancing financial dashboards and recurring management reports.
Added 5 hours ago
GC
GCAN Inventory Analyst Intern
Grainger Canada
Vaughan, ON
- Full-time
The Inventory Analyst will play a key role in managing and enhancing inventory planning processes and policies within one of our central Inventory teams to maintain exceptional product…
Added 5 hours ago
GC
GCAN OET Analyst Intern
Grainger Canada
Caledon, ON
- Full-time
The OET Analyst is responsible for analyzing current storage capacities within the GCAN network. Additionally, they lead continuous improvement projects to enhance the efficiency and…
Added 5 hours ago
SH
Senior Tax Analyst
Sandman Hotel Group
BC · West Vancouver, BC
- Full-time
Assist with withholding tax requirements, non-resident filings, foreign tax credits, and cross-border transactions · Exposure to US corporate tax compliance, international tax matters, foreign affiliate reporting, and cross-border taxation is an asset
Added 6 hours ago
AF
Processing Operation Analyst III
ATB Financial
Calgary, AB
- Temporary
Reporting to an Operations Processing Manager, the Wealth Operations Processing Analyst III will be part of the team that oversees trade and fee management, as well as registered account…
Added 6 hours ago
HT
Senior Financial Analyst - Corporate Accounting
Husky Technologies
Bolton, ON
- Full-time
…working with our global Husky Finance teams, the Senior Financial Analyst plays a critical role in the timely and accurate preparation of our consolidated financial statements. This role…
Added 6 hours ago
Category Specialist, Contingent Workforce
Trans Mountain
Calgary, AB
Supply Chain Management Professional (SCMP) designation, Certified Supply Chain Leader (CSCL) designation from the National Institute of Supply Chain Leaders (NISCL), or status as an SCMP…
Added 6 hours ago
Contingent Workforce Coordinator (Contract)
Trans Mountain
Calgary, AB
…benefits, enhanced marine protection, enhanced safety and emergency management capabilities, and enhanced skilled-worker capacity building in communities and Indigenous…

Saskatchewan Indian Institute of Technologies (SIIT)

CRM Analyst

Saskatoon, SK, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Established in 1976 the Saskatchewan Indian Institute of Technologies (SIIT) is a First Nation governed post-secondary institution. Recognized under provincial legislation, the Institute has been conferred authority to grant certificates and diplomas. SIIT welcomes over 2400 students into our urban and community programs annually as well as serving over 6000 clients through our nine Career Centers across the province. The Saskatchewan Indian Institute of Technologies is playing a significant role in Saskatchewan's economic future. You can contribute to that success while building your career.

Nature and Scope

The CRM Analyst supports the effective operation, maintenance and continuous improvement of the CRM platform for Admissions and Advisory Services at SIIT. As an employee of SIIT, this position will positively promote and create an environment that demonstrates SIIT's vision, mission and mandate.

General Accountability

Reporting to the Manager, Admissions and Advisory Services, the CRM Analyst is responsible for the day-to-day functional administration of CRM admissions system, including system configuration, workflow support, troubleshooting, user assistance, testing, data quality and operational reporting. The position supports application and advising processes across programs, locations and intake periods, and works closely with Information Technology (IT) to coordinate technical issues, security, integration with other system and software components and future reporting capabilities.

The Analyst serves as the primary functional contact for the CRM system within Admissions and Advisory Services. The role supports other authorized departmental users where CRM system workflows intersect with their work, while IT retains responsibility for enterprise technical administration, infrastructure, security standards and system integrations. Business process decisions and priorities remain with the Manager, Admissions and Advisory Services.

Specific Accountabilities

CRM Configuration and Functional Administration

Maintain and configure CRM system application forms, program offerings, intake cycles, fields, statuses, business rules, communications, workflows and queues in accordance with approved admissions processes
Coordinate configuration changes with the Manager and affected program areas; assess downstream impacts before implementing changes
Administer functional settings and support role-based access requests in coordination with IT and approved authorization processes
Maintain a configuration inventory, change log, system documentation and standard operating procedures
Review recurring operational tasks and conduct routine weekly checks of workflows, application processing and communications

User Support, Troubleshooting and Training

Act as the first point of contact for functional system issues raised by Admissions and Advisory Services staff and other authorized internal users.
Investigate application submission problems, incorrect statuses, routing errors, communications issues and workflow interruptions affecting prospective students and applicants
Document, prioritize and track issues to resolution; escalate technical defects, outages and vendor cases through IT as appropriate
Develop job aids, provide onboarding and training, and communicate system changes to staff
Identify recurring support issues and recommend changes that reduce manual work and improve applicant service

Product Updates, Testing and Quality Assurance

Coordinate functional testing of vendor releases, patches and approved configuration changes with IT and operational stakeholders
Prepare test scenarios for application submission, admissions decisions, communications, advising activities and related processes
Complete regression testing, record results, identify defects and coordinate corrective actions before or following deployment as applicable
Validate critical workflows after updates and communicate operational impacts to the Manager and users
Maintain documented testing and issue-resolution history

Data Quality, Integration and Reporting

Monitor the accuracy, completeness and consistency of applicant, application, program and intake data
Identify and investigate mismatches or failed data exchanges between system, software/ databases; work with IT on technical resolution and validate functional outcomes
Prepare recurring and ad hoc operational reports on inquiries, applications, decisions, conversion, service activity and workflow performance
Support the development of reporting definitions, dashboards and future requirements in collaboration with IT and relevant institutional reporting leads
Apply approved data definitions, privacy requirements and quality controls; document data issues and corrective actions

Process Improvement and Cross-Departmental Coordination

Work with Admissions, Advisory Services, Registrar, academic divisions, IT and other authorized stakeholders to translate operational requirements into feasible configurations
Participate in planning for new programs, revised admission requirements, intake changes and related system readiness
Assess opportunities for automation and process improvements while maintaining alignment with approved institutional procedures
Coordinate functional requirements for departmental expansion of Recruit, including onboarding and communications with affected teams
Provide regular updates on workload, outstanding issues, system risks and improvement priorities to the Manager

Compliance and Administration

Protect confidential student and applicant information and comply with SIIT policies and applicable privacy requirements
Maintain appropriate records of requests, approvals, configuration decisions, testing and changes
Follow established change management, security, access and incident escalation procedures in partnership with IT
Perform related duties within the scope of the position as assigned

Required Qualifications and Experience: A degree in information systems, business administration, computer science, data analytics or a related field is required. Three to five years of relevant experience in CRM application support, business systems analysis, functional administration or post-secondary admissions operations is preferred. An equivalent combination of education and experience may be considered. Experience configuring and supporting enterprise CRM workflows, forms, user permissions, communications and operational processes; experience with Ellucian Recruit is a strong asset. Knowledge of student admissions, applicant lifecycle management, advising processes and student information systems; experience with Ellucian Colleague is an asset. Demonstrated experience in troubleshooting, user support, documentation, regression testing, change control and vendor coordination. Strong skills in Excel, data validation and operational reporting; experience with Power BI, SQL or Ellucian Insights is an asset. Ability to translate operational needs into system requirements and work effectively with IT and nontechnical staff. Knowledge of First Nations cultures and organizations is an asset.

Required Competencies: Flexible and Adaptable, Effective Communication, Relationship Building, Results Oriented, Initiative, Attention to Detail, Analytical Thinking, Planning and Goal Setting.

Term Contract Dates: Nov 1, 2026 - June 30, 2027

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More about this job

Responsibilities

Administer and improve the CRM admissions platform by configuring forms, workflows, communications, and access processes, while supporting users and resolving functional issues. Coordinate testing, data quality, operational reporting, process improvements, and system-related work with Admissions, Advisory Services, IT, and other institutional teams.

Requirements

A degree in information systems, business administration, computer science, data analytics, or a related field is required; three to five years of relevant experience is preferred, with equivalent education and experience potentially considered. Candidates should have CRM support or administration experience, strong troubleshooting, testing, documentation, data validation, and reporting skills; Ellucian Recruit experience is a strong asset.

Skills

CRM Configuration
Functional Administration
Workflow Support
Troubleshooting
User Training
Regression Testing
Data Quality
Operational Reporting
Excel
Requirements Analysis
Change Management
Documentation
Vendor Coordination
Process Improvement
Communication
Analytical Thinking

Visa sponsorship

Not detected in the job text

Keywords

CRM
Ellucian Recruit
Ellucian Colleague
Ellucian Insights
Power BI
SQL
Excel
Admissions
Student Information Systems
CRM Workflows
Application Forms
User Permissions
Communications
System Configuration
Functional Administration
Regression Testing
Change Control
Data Validation
Operational Reporting
Data Quality
Workflow Automation
Vendor Coordination
Privacy Requirements
Admissions Operations
Advising Processes

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Jobs in Canada